List of REALTECH Incident Management for SAP Customers
Leimen, 69181,
Germany
Since 2010, our global team of researchers has been studying REALTECH Incident Management for SAP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased REALTECH Incident Management for SAP for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using REALTECH Incident Management for SAP for Incident Management include: Stadtwerke München GmbH or SWM, a Germany based Utilities organisation with 10004 employees and revenues of $9.00 billion, TUI United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 11000 employees and revenues of $3.50 billion and many others.
Contact us if you need a completed and verified list of companies using REALTECH Incident Management for SAP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Stadtwerke München GmbH or SWM | Utilities | 10004 | $9.0B | Germany | REALTECH | REALTECH Incident Management for SAP | Incident Management | 2020 | n/a |
In 2020, Stadtwerke München GmbH implemented REALTECH Incident Management for SAP to provide Incident Management for SAP change control and IT operations. The deployment targeted SAP application incident and change workflows and was executed through a focused three day workshop to accelerate configuration and handover.
The implementation centered on REALTECH Incident Management for SAP and theGuard! SyncAssist, which was installed and configured for SAP ECC and CRM. Configuration work included aligning incident management workflows, change request synchronization and approval sequencing, and setting up theGuard! SyncAssist to synchronize change and incident data between the REALTECH platform and the SAP application landscape.
Integrations include direct linkage to SAP ECC and SAP CRM to ensure operational visibility inside SAP application modules, with the rollout covering SAP application support and central IT change management teams. Governance activities were conducted during the three day workshop, combining configuration, validation and knowledge transfer to SWM operational teams to embed ongoing incident and change handling processes.
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TUI United Kingdom | Leisure and Hospitality | 11000 | $3.5B | United Kingdom | REALTECH | REALTECH Incident Management for SAP | Incident Management | 2020 | n/a |
In 2020, TUI United Kingdom deployed REALTECH Incident Management for SAP to coordinate its SAP change management process. TUI United Kingdom uses REALTECH Incident Management for SAP within the Incident Management category to centralize and govern all change activity across its SAP landscape.
The deployment consolidates changes from various SAP modules into a single central change workflow, with centralized control and automated documentation. REALTECH Incident Management for SAP was configured to orchestrate change tickets, capture approvals and status updates, and auto generate audit documentation to support standardized incident management and change control workflows.
The solution was integrated with TUI's SAP environment and operated in coordination with the external service provider Atos, which provides operational support for change handling and execution. Operational coverage spans the entire SAP change management process, consolidating inputs from development, basis and application teams into the central workflow.
Governance was adjusted to require routing of all change requests through the centralized REALTECH workflow, creating uniform control points, consistent approval gates and a single source of truth for change records. The implementation enforces centralized control and ensures changes are documented automatically by REALTECH Incident Management for SAP.
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