List of Resengo ResQueue Customers
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Since 2010, our global team of researchers has been studying Resengo ResQueue customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Resengo ResQueue for Revenue Cycle Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Resengo ResQueue for Revenue Cycle Management include: Garden of the Gods Resort and Club, a United States based Leisure and Hospitality organisation with 200 employees and revenues of $25.0 million, Opazzo, a Netherlands based Leisure and Hospitality organisation with 30 employees and revenues of $2.0 million, Ciccio Belgium, a Belgium based Leisure and Hospitality organisation with 15 employees and revenues of $1.0 million, Villa Pinewood France, a France based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Resengo ResQueue, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Resengo ResQueue customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ciccio Belgium | Leisure and Hospitality | 15 | $1M | Belgium | Zenchef | Resengo ResQueue | Revenue Cycle Management | 2021 | n/a |
In 2021, Ciccio Belgium implemented Resengo ResQueue from Zenchef to manage reservations, timers and a waiting-list across its multi-concept venue in Brussels. The deployment used Resengo ResQueue as the Revenue Cycle Management application to centralize booking workflows and front-of-house operations for the restaurant reservation function.
Configuration emphasized the ResQueue Waitlist functionality alongside table-timing controls and standard reservation modules, enabling staff to coordinate seating and turnover in a compact operations footprint. Operational scope covered reservations teams and front-of-house service staff in Belgium, with governance and process updates focused on waitlist management and booking handoff procedures to enable faster switching between bookings and smoother service delivery.
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Garden of the Gods Resort and Club | Leisure and Hospitality | 200 | $25M | United States | Zenchef | Resengo ResQueue | Revenue Cycle Management | 2019 | n/a |
In 2019, Garden of the Gods Resort and Club implemented Resengo ResQueue to centralize reservation handling as part of its Revenue Cycle Management capability for the Colorado Springs property. The deployment focused on front desk and reservations workflows at the resort, aligning with day to day guest arrival and departure operations and supporting Front Desk, Bell, Valet, and reservations staff within a 200 employee leisure and hospitality operator.
Resengo ResQueue was configured to manage reservation queueing and booking assignments, to capture reservation alerts and comments, and to enforce inventory controls such as blocking Cottage and Casita reservations to maximize three bedroom unit availability. The implementation supported standard reservation operations including making reservations, cancellations, modifications, pre arrival and mid stay outreach, and the creation of arrival reports and event posting information used by front desk accounting staff.
The Resengo ResQueue environment was integrated with the property ecosystem explicitly referenced by staff, including the Jonas Property Management System, Jonas Activity Management, guest messaging platform Kipsu, and e signature provider Sertifi. Operational coverage included coordination between reservations, front desk accounting for posting charges and account settlements, and hotel outlets and event teams for daily event information and reservation driven service delivery.
Governance emphasized adherence to property reservation procedures, guaranteed and no show policies, documented alerts and comments on reservations to ensure guest requirements are met, and cross department communication protocols for service recovery and escalation. Process responsibilities assigned to front desk agents included reviewing daily arrival reports, maintaining accurate event posting, and applying the resort s telephone and guest service standards to ensure consistent operational execution.
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Opazzo | Leisure and Hospitality | 30 | $2M | Netherlands | Zenchef | Resengo ResQueue | Revenue Cycle Management | 2023 | n/a |
In 2023 Opazzo implemented Resengo ResQueue as a Revenue Cycle Management application to address reservations and table flow operational needs at a newly opened venue in the Netherlands. The implementation targeted improved table planning, faster table swaps and increased bookings, aligning with the Zenchef case study narrative that described improved covers and revenue. Opazzo operates with roughly 30 employees and the deployment was scoped to the reservations and front of house functions at the new site.
Resengo ResQueue was configured to provide reservation management, waitlist orchestration and table plan control, leveraging Revenue Cycle Management capabilities such as dynamic table assignment, timed covers and booking queuing. Configuration emphasis focused on real time seat availability and shorter turnaround between covers to support rapid table swaps and higher table utilization. For a small hospitality operator, the implementation favored streamlined staff workflows and user facing scheduling interfaces over extensive back office financial customization.
Operational coverage remained localized to the single new location in the Netherlands and the primary business functions impacted were reservations, front of house operations and revenue management for covers. Rollout included process changes to booking and walk in handling, centralization of reservation control and staff adoption of waitlist and table flow procedures described in the source. The documented outcome was improved covers and revenue for the venue, reflecting the application of Revenue Cycle Management capabilities to restaurant booking and table planning.
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Leisure and Hospitality | 10 | $1M | France | Zenchef | Resengo ResQueue | Revenue Cycle Management | 2020 | n/a |
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