List of Retently Platform Customers
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Since 2010, our global team of researchers has been studying Retently Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Retently Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Retently Platform for Customer Experience include: Bouclair, a Canada based Retail organisation with 2500 employees and revenues of $300.0 million, Zyte Ireland, a Ireland based Professional Services organisation with 120 employees and revenues of $25.0 million, Spearmintlove, a United States based Retail organisation with 25 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Retently Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Retently Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bouclair | Retail | 2500 | $300M | Canada | Retently | Retently Platform | Customer Experience | 2023 | n/a |
In 2023 Bouclair implemented Retently Platform to run bilingual English and French transactional CSAT surveys after customer support interactions, positioning the deployment within its Customer Experience tooling to capture post-interaction feedback. The Retently Platform rollout was explicitly focused on post-support transactional surveys and agent-level feedback collection to inform coaching and performance measurement.
The implementation configured Retently Platform to trigger surveys immediately after support interactions, collect CSAT responses, and surface agent performance metrics and comment-level feedback for coaching workflows. Standard Customer Experience capabilities such as survey sequencing, response routing, and dashboarding were used to aggregate results and provide queue and agent views for frontline supervisors.
Retently Platform was integrated with Salesforce to link CSAT responses to cases and agent records, enabling closed-loop feedback inside Bouclair's Customer Service and CRM operations across Canada. The integration supported automated ingestion of survey results into Salesforce for reporting and follow-up, aligning survey events with case identifiers and agent ownership.
Governance emphasized operationalizing survey-driven coaching, with survey results used by Customer Service and CRM teams to drive agent coaching cycles and adjust support workflows. The Retently implementation achieved a 65% survey response rate and an 86% CSAT, while also reducing CX tooling costs and speeding time-to-insight.
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Spearmintlove | Retail | 25 | $4M | United States | Retently | Retently Platform | Customer Experience | 2018 | n/a |
In 2018 SpearmintLOVE implemented the Retently Platform to run transactional NPS surveys after order fulfillment, addressing Customer Experience use cases. The deployment began in June 2018 and targeted CRM and CX functions across North America.
The Retently Platform configuration centralized survey orchestration and scheduled transactional NPS triggers to execute after orders shipped, while automated workflows identified and initiated follow up with unhappy customers. Implementation included survey analytics to surface product and shipping pain points, and tagging rules to classify responses for downstream action by product and support teams.
Operational scope covered CRM/CX teams and North American order flows, with rollout coordinated to align survey triggers to fulfillment events and customer-support workflows. The program delivered a sustained NPS of 79 and enabled better prioritization of product and customer-support actions based on Retently Platform survey analytics.
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Zyte Ireland | Professional Services | 120 | $25M | Ireland | Retently | Retently Platform | Customer Experience | 2018 | n/a |
In January 2018, Zyte Ireland began using the Retently Platform to centralize NPS and CSAT collection across its customer-facing stack. The deployment focused on enabling timely feedback capture and faster internal routing for CRM and CX teams operating in EMEA.
The Retently Platform was configured to manage NPS and CSAT surveys, automated scheduling, response tracking, and feedback queuing. Configuration emphasized cadence rules and templated surveys to increase response rates, and scoring logic was used to classify feedback for follow up.
Integrations with Salesforce, Intercom and Slack synchronized customer records and survey events, surfaced alerts into CRM workflows and messaging channels, and allowed survey triggers from customer interactions. The integration layer connected Retently Platform data to Zyte Ireland operational channels, enabling immediate assignment of responses to appropriate CRM and CX owners.
Governance included defined routing rules for CRM/CX teams and operational procedures for handling detractor and promoter feedback across EMEA. Zyte Ireland used the Retently Platform integrations and automated scheduling to raise response rates and maintain an NPS well above industry average, while shortening the feedback to action loop for internal stakeholders.
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