List of Revinate RezForce Customers
Palo Alto, 94306, CA,
United States
Since 2010, our global team of researchers has been studying Revinate RezForce customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Revinate RezForce for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Revinate RezForce for Call Center include: Mohonk Mountain House, a United States based Leisure and Hospitality organisation with 550 employees and revenues of $65.0 million, The Marker Key West United States, a United States based Leisure and Hospitality organisation with 120 employees and revenues of $11.0 million, AutoCamp Yosemite, a United States based Leisure and Hospitality organisation with 75 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Revinate RezForce, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Revinate RezForce customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AutoCamp Yosemite | Leisure and Hospitality | 75 | $8M | United States | Revinate | Revinate RezForce | Call Center | 2024 | n/a |
In 2024 AutoCamp Yosemite implemented Revinate RezForce as a Call Center application to support reservations and CRM operations in the United States. The deployment targeted reservation sales workflows using Revinate Reservation Sales alongside RezForce LUX agent functionality to capture rich guest profiles and act on high intent voice leads.
Configuration emphasized voice lead conversion and agent-assisted personalization, with RezForce LUX agents configured to record guest preferences, surface upsell and cross-promotion opportunities, and manage reservation lifecycle tasks. Functional capabilities implemented include inbound voice handling, agent scripting for personalized offers, guest profile enrichment for CRM use, and outbound proactive outreach workflows executed by reservation agents.
Operational scope covered AutoCamp Yosemite reservation teams across the US, embedding Revinate RezForce into reservations and CRM process streams and shifting agent workflows toward proactive conversion and profile-driven selling. Results reported for 2024 include RezForce LUX contributing 347000 dollars in direct booking revenue, and reservation agents booking over 1.2 million dollars in direct revenue from proactive outreach, indicating direct revenue attribution to the Call Center deployment and associated reservation sales processes.
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Mohonk Mountain House | Leisure and Hospitality | 550 | $65M | United States | Revinate | Revinate RezForce | Call Center | 2021 | n/a |
In 2021, Mohonk Mountain House implemented Revinate RezForce in the Call Center category to augment reservations and CRM operations across its US property operations. The deployment targeted overflow call handling and outbound follow-up to strengthen reservations and guest data capture.
Mohonk paired Revinate Reservation Sales with Revinate RezForce to create a blended model that manages inbound overflow, powers outbound reservation outreach, and centralizes guest profile enrichment. Functional capabilities implemented included reservation sales workflows, outbound dialing and follow-up sequencing, and tools to support call handling and staff coaching.
The solution was integrated into reservations and CRM workflows across the hotel group in the United States, serving the reservations team and related guest-facing functions. Operational coverage emphasized call routing for overflow, outbound campaign orchestration, and consolidation of guest interaction data to improve booking accuracy.
Governance changes included new processes for outbound follow-up and enhanced training modalities supported by the platform, improving agent coaching and conversion behaviors. The program delivered measurable improvements in call conversion and training capabilities, and outbound efforts now account for roughly 11% of total booked revenue.
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The Marker Key West United States | Leisure and Hospitality | 120 | $11M | United States | Revinate | Revinate RezForce | Call Center | 2018 | n/a |
In 2018 The Marker Key West implemented Revinate RezForce as a Call Center solution to handle overflow and after hours reservations, with the explicit objective of maximizing voice channel direct bookings and capturing lead data for follow up. The deployment targeted the properties' reservations/CRM process and was operational across the US property footprint.
The Revinate RezForce engagement was configured to provide staffed voice channel reservation coverage for peak overflow and after hours windows, combined with lead capture workflows for email and contact information. Functional capabilities included live agent reservation handling, booking capture for direct sales channels, and automated handoff of leads into the hotels' reservations and CRM follow up processes.
Operational scope covered the properties' reservations teams and centralized overflow routing to the Revinate RezForce contact operations, enabling continuous voice channel coverage without restructuring on property staffing levels. The configuration emphasized reservation taking, direct booking facilitation, and email capture as part of the reservations/CRM handoff, preserving the hotels' direct revenue pathways.
Governance focused on reservation workflow orchestration and lead follow up between Revinate RezForce agents and the property's reservations staff, with documented handoff procedures to support CRM nurturing. The engagement produced explicit outcomes over a recent 12 month period, including a 40.3% voice call conversion rate, a 70% email capture rate, a 10% increase in average stay value, and $4.9M in direct revenue.
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Buyer Intent: Companies Evaluating Revinate RezForce
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Discover Software Buyers actively Evaluating Enterprise Applications
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