List of RingCentral RingSense for RingCX Customers
RingCentral
20 Davis Drive,
Belmont, 94002, CA,
United States
Belmont, 94002, CA,
United States
1 650-472-4100
Professional Services
4260
$2.4B
Since 2010, our global team of researchers has been studying RingCentral RingSense for RingCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RingCentral RingSense for RingCX for Call Center, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RingCentral RingSense for RingCX for Call Center, Customer Experience include: AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, Chicago National League Ball Club, a United States based Leisure and Hospitality organisation with 830 employees and revenues of $200.0 million, MedCare Equipment, a United States based Healthcare organisation with 150 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using RingCentral RingSense for RingCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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AT&T | Communications | 146040 | $122.4B | United States | RingCentral | RingCentral RingSense for RingCX | Call Center,Customer Experience | 2025 | n/a | In 2025, AT&T added RingCentral RingSense for RingCX to its portfolio, expanding its Call Center,Customer Experience offerings and reseller catalog. The announcement positions RingCentral RingSense for RingCX to be offered alongside AT&T Office@Hand powered by RingCentral, enabling AT&T to start offering cloud contact center and conversational intelligence to its customers. RingCentral RingSense for RingCX combines RingSense conversation intelligence with RingCX contact center capabilities, delivering AI driven call scoring, conversation analytics, coaching opportunity identification, and agent performance insights. The implementation emphasis is on cloud delivered contact center functionality, with RingCX innovations such as AI Agent Assist, Customer Journey Analytics, and AI Interaction Analytics providing complementary capabilities aligned to Call Center,Customer Experience workflows for routing, quality management, and coaching. Integration signals in the release include reseller level distribution under AT&T’s commercial channels and a renewed NiCE collaboration for marketing and selling RingCentral Contact Center. The announcement also references AIR Everywhere which extends AI call handling to third party telephony systems on premises and in the cloud, and the operational offering is described as being surfaced through AT&T go to market, sales, onboarding, and post sales engagement channels rather than as a site specific deployment. Governance and rollout are framed as an extension of a decade long partnership, re energizing joint go to market, sales enablement, onboarding, and post sales support processes to drive adoption of AI enabled contact center capabilities. Public metrics cited in the release note RingSense serving 3,600 plus customers and AI Receptionist serving 3,000 active customers, which underpin the commercial positioning of the AT&T RingCentral RingSense for RingCX offering. | |
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Chicago National League Ball Club | Leisure and Hospitality | 830 | $200M | United States | RingCentral | RingCentral RingSense for RingCX | Call Center,Customer Experience | 2025 | n/a | In 2025, the Chicago National League Ball Club provisioned RingCentral RingSense for RingCX as part of a cloud-based communications program to support fan engagement and employee collaboration. The implementation is positioned to serve Wrigley Field operations and enterprise communications for the organization, aligning customer service workflows and internal collaboration across the club’s gameday and administrative functions. RingCentral RingSense for RingCX was deployed alongside RingEX and RingCX modules, delivering contact center and conversational intelligence capabilities consistent with Call Center,Customer Experience tooling. Functional capabilities implemented include AI-driven conversational analytics, agent assistance, contact center routing, and unified communications for internal teams, with configuration focused on elevating agent performance and fan-facing interactions. The deployment includes a documented Microsoft Teams integration to support seamless collaboration between contact center agents and internal staff, and the cloud-hosted architecture is designed to support high-volume fan traffic at Wrigley Field. The program also extends to external engagement touchpoints described in the partnership, including rotational messaging on the Wrigley Field Marquee and branded presence in the Cubs bullpen as part of the broader communications strategy. Governance and rollout were coordinated with Converged Technology Professionals, working collaboratively to address the operational complexities of a historic venue and to align communications governance across departments. Implementation planning emphasized workflow standardization for customer service and event operations, and configuration governance for conversational intelligence and contact routing. Stated outcomes in the program narrative include boosted internal collaboration, reduced costs, AI-driven insights to elevate agent performance and fan satisfaction, faster response times, and improved call reliability. These outcomes are presented by the vendor and club as goals tied to the RingCentral RingSense for RingCX, RingCX, and RingEX deployment. | |
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MedCare Equipment | Healthcare | 150 | $20M | United States | RingCentral | RingCentral RingSense for RingCX | Call Center,Customer Experience | 2024 | n/a | In 2024, MedCare Equipment began deploying RingCentral RingSense for RingCX to extend its cloud communications and analytics footprint. MedCare Equipment deployed RingCentral RingSense for RingCX to enhance Call Center,Customer Experience for its customer support and sales functions, building on an existing RingEX unified communications deployment that has provided organization-wide telephony reliability for the past three years. The implementation layers RingSense for RingCX on top of RingEX and complements an existing RingSense for Sales deployment, bringing AI-driven conversation intelligence, sentiment analysis, automated call summarization, and supervisor review tooling into contact center workflows. Functional configuration highlights include AI-generated call analysis for agent coaching, queue management and routing adjustments, and dashboards that shorten supervisor review cycles and focus coaching on detected knowledge gaps and sentiment signals. Operational coverage centers on the customer support team, supervisors, and sales representatives serving MedCare Equipment’s Western Pennsylvania customer base and home medical equipment channels. The deployment ties into inbound call routing, real-time queue adjustments, and analytics feeds used by coaching and operations, and the company is planning integration with RingCentral for Microsoft Dynamics 365 to enable in-CRM call handling and streamlined agent workflows. Governance and process changes formalized AI-assisted coaching and a new supervisor review cadence, with managers using RingSense analyses to prioritize training where sentiment and uncertainty are detected. Reported outcomes include a 40% reduction in average call wait times since RingEX was adopted, a 92% time savings in agent call review attributable to RingSense for Sales, and an anticipated 20% faster customer issue resolution and deal closure once RingSense for RingCX is fully deployed. |
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Buyer Intent: Companies Evaluating RingCentral RingSense for RingCX
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FAQ - APPS RUN THE WORLD RingCentral RingSense for RingCX Coverage
RingCentral RingSense for RingCX is a Call Center, Customer Experience solution from RingCentral.
Companies worldwide use RingCentral RingSense for RingCX, from small firms to large enterprises across 21+ industries.
Organizations such as AT&T, Chicago National League Ball Club and MedCare Equipment are recorded users of
RingCentral RingSense for RingCX for Call Center, Customer Experience.
Companies using RingCentral RingSense for RingCX are most concentrated in Communications, Leisure and Hospitality and Healthcare, with adoption spanning over 21 industries.
Companies using RingCentral RingSense for RingCX are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of RingCentral RingSense for RingCX across Americas, EMEA, and APAC.
Companies using RingCentral RingSense for RingCX range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.
Customers of RingCentral RingSense for RingCX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified RingCentral RingSense for RingCX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center, Customer Experience.