List of Robotack Chatbot Customers
Amman, n/a,
Jordan
Since 2010, our global team of researchers has been studying Robotack Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Robotack Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Robotack Chatbot for Chatbots and Conversational AI include: Umniah, a Jordan based Communications organisation with 1400 employees and revenues of $700.0 million, Dunkin Saudi Arabia, a Saudi Arabia based Leisure and Hospitality organisation with 7000 employees and revenues of $400.0 million, Virgin Mobile UA, a United Arab Emirates based Communications organisation with 390 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Robotack Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Robotack Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Dunkin Saudi Arabia | Leisure and Hospitality | 7000 | $400M | Saudi Arabia | Robotack | Robotack Chatbot | Chatbots and Conversational AI | 2022 | n/a | In 2022, Dunkin Saudi Arabia deployed the Robotack Chatbot to provide customer-facing conversational support. The Robotack Chatbot was implemented as a Chatbots and Conversational AI solution to support engagement, loyalty, and digital ordering workflows across Dunkin Saudi Arabia retail operations. The implementation focused on conversational flow design, natural language understanding and intent classification to route customers through ordering and loyalty engagement paths. Functional capabilities implemented include scripted and dynamic dialogue handling, order capture and confirmation dialogues, and loyalty enrollment and reward messaging, consistent with Chatbots and Conversational AI category capabilities. Integrations were oriented toward retail CRM touch points and digital ordering channels, enabling the chatbot to exchange customer identifiers and order intents with Dunkin Saudi Arabia retail systems and loyalty services. Operational scope covered customer service and digital commerce functions across Dunkin Saudi Arabia stores, with the Robotack Chatbot serving as a front line for customer interactions and digital order support. Governance and rollout were organized around marketing and operations stakeholders, with staged deployment across store clusters and process changes to route digital ordering inquiries into operational order fulfillment workflows. The engagement and loyalty services delivered by Robotack were used to streamline customer interactions and to support digital ordering support in Saudi Arabia, aligning the Robotack Chatbot, Chatbots and Conversational AI, Dunkin Saudi Arabia, and retail CRM business functions. | |
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Umniah | Communications | 1400 | $700M | Jordan | Robotack | Robotack Chatbot | Chatbots and Conversational AI | 2020 | n/a | In 2020, Umniah implemented the Robotack Chatbot in a Chatbots and Conversational AI deployment to automate customer support and loyalty operations for the Jordan telecom. Robotack provided conversational tools and loyalty integrations that aligned with Umniah's telecom CRM workflows. The Robotack Chatbot implementation used conversational workflow orchestration, intent classification, guided response templates, session escalation to live agents, and automated loyalty account inquiry and reward redemption flows. Configuration emphasized mapping telecom-specific intents to scripted FAQ and transactional flows, plus content management for frequent updates to dialog and business rules. Integrations connected the Robotack Chatbot to Umniah's CRM and loyalty platforms to surface account and entitlement data during conversations and to log support tickets into customer care systems. Operational coverage focused on customer care and loyalty operations within Umniah in Jordan, with governance structured around shared ownership between the chatbot product team and customer service leaders for ongoing dialog maintenance and escalation policy management. | |
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Virgin Mobile UA | Communications | 390 | $50M | United Arab Emirates | Robotack | Robotack Chatbot | Chatbots and Conversational AI | 2021 | n/a | In 2021 Virgin Mobile UA implemented Robotack Chatbot to introduce conversational engagement and loyalty capabilities, deploying a Chatbots and Conversational AI solution targeted at CRM and customer service use cases. The engagement was positioned to support 24/7 customer service and digital engagement across the United Arab Emirates, with Robotack listed as the vendor delivering those capabilities. The implementation centered on chatbot and loyalty engagement modules, combining an automated conversational engine with intent classification and scripted flows for common customer inquiries. Configuration work included conversational flow design, loyalty interaction triggers for enrollment and rewards validation, and escalation paths to human agents for complex cases. Integrations focused on CRM and customer service channel connectivity and on embedding conversational touchpoints into digital channels to centralize service interactions. Operational coverage emphasized customer service teams in the UAE, enabling continuous digital engagement and automated handling of routine service requests. Governance addressed conversational content management and escalation workflow controls to ensure consistent responses and agent handoff procedures. Robotack Chatbot was presented as the platform element delivering these Chatbots and Conversational AI capabilities for Virgin Mobile UA, supporting ongoing digital customer service operations. |
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