List of Route101 Customer Experience Customers
Hambrook, BS16 1QG,
United Kingdom
Since 2010, our global team of researchers has been studying Route101 Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Route101 Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Route101 Customer Experience for Customer Experience include: Virgin Management, a United Kingdom based Transportation organisation with 71000 employees and revenues of $21.42 billion, Riverford, a United Kingdom based Retail organisation with 1023 employees and revenues of $147.0 million and many others.
Contact us if you need a completed and verified list of companies using Route101 Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Route101 Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Riverford | Retail | 1023 | $147M | United Kingdom | Route101 | Route101 Customer Experience | Customer Experience | 2025 | Route 101 | In 2025 Riverford engaged Route 101 to implement Route101 Customer Experience, a Customer Experience deployment to modernize customer support and CRM. The engagement integrated NICE CXone as the unified omnichannel contact-centre solution and Sycurio for PCI-compliant phone payments to secure voice transactions. Route101 Customer Experience was configured to add chat channels and automated email handling while consolidating reporting and agent workflows, addressing Riverford customer support and CRM operational scope. Functional capabilities implemented included omnichannel contact routing, chat, automated email processing, centralized reporting, and PCI-compliant payment handling. The project was delivered by Route 101 as the systems integrator and targeted customer support and CRM teams across the organization, consolidating workflows and standardizing agent processes. Governance adjustments centralized reporting and aligned escalation and handling procedures to the new platform to improve operational consistency. The implementation reduced wait times, added chat and automated email handling, and consolidated reporting and workflows to improve time-to-serve and agent efficiency. Route101 Customer Experience now provides Riverford with unified contact-centre control and integrated secure phone payments as part of its Customer Experience stack. | |
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Virgin Management | Transportation | 71000 | $21.4B | United Kingdom | Route101 | Route101 Customer Experience | Customer Experience | 2023 | Route 101 | In 2023 Virgin Management engaged Route 101 to deploy Route101 Customer Experience for Virgin Red, executing a four-week, Zendesk-focused CRM and contact-centre engagement. The initiative concentrated on rebranding and relaunching the Zendesk help centre while operating within the Customer Experience domain for Virgin Red in the United Kingdom. Route101 Customer Experience work centered on optimizing the existing Zendesk instance, enhancing self-service workflows, and creating a tailored knowledge base to surface relevant content for customers and support agents. Configuration activity included help centre rebranding, knowledge base structuring, and contact-centre workflow adjustments to align ticket routing and self-service deflection with branded support channels. The engagement explicitly integrated with the customer organization’s Zendesk deployment and included the decommissioning of a legacy brand presence in the help centre, while Route 101 executed GDPR-compliant data deletion across legacy records to address privacy and data governance requirements. Operational scope targeted customer support and contact-centre functions for Virgin Red in the UK, with Route 101 responsible for delivery and coordination of the Zendesk-focused tasks. Governance changes included introduction of privacy workflows for data deletion and updated content governance for the new knowledge base, supporting ongoing Customer Experience operations. Outcomes stated by the engagement were improved self-service and a boost in support efficiency, delivered within the four-week engagement window. |
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