List of Sabio Managed Services Customers
London, SE1 0SU,
United Kingdom
Since 2010, our global team of researchers has been studying Sabio Managed Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sabio Managed Services for Workplace & Communications MSP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sabio Managed Services for Workplace & Communications MSP include: Yorkshire Building Society, a United Kingdom based Banking and Financial Services organisation with 3300 employees and revenues of $1.34 billion, Essent, a Netherlands based Utilities organisation with 2800 employees and revenues of $650.0 million, Marsh Finance, a United Kingdom based Banking and Financial Services organisation with 470 employees and revenues of $118.0 million and many others.
Contact us if you need a completed and verified list of companies using Sabio Managed Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sabio Managed Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Essent | Utilities | 2800 | $650M | Netherlands | Sabio Group | Sabio Managed Services | Workplace & Communications MSP | 2025 | n/a |
In 2025 Essent engaged Sabio Group to provision Sabio Managed Services as its Workplace & Communications MSP for customer contact and unified communications across its Netherlands and Belgium operations. The programme covers the cloud migration of Essent's customer contact environment and a managed services agreement that impacts approximately 1,100 contact centre agents and 1,300 unified communications users, centralizing support for customer contact and corporate telephony functions.
Sabio Managed Services is being deployed as a cloud-based contact centre and unified communications stack, incorporating standard contact centre modules such as omnichannel routing and automatic call distribution, workforce management and quality management capabilities, and unified communications features including enterprise telephony, presence and soft client provisioning. Configuration work focuses on cloud migration of contact routing and UC services, together with service orchestration and configuration management to stabilize agent desktop and UC endpoints.
Operational scope emphasizes ongoing monitoring and performance management, with the managed service contract including continuous service monitoring, incident handling workflows and performance reporting to modernise CX operations. The programme is structured to provide a single managed support contract for contact centre and UC operations across Essent's regional footprint in the Netherlands and Belgium, aligning operational governance for customer contact and CX teams.
Governance will be driven through the managed services agreement with Sabio Group, which defines the operational responsibilities for cloud hosting, monitoring and performance management across contact centre and unified communications domains. The engagement is explicitly positioned to modernise CX operations through cloud migration and managed performance oversight, without public statements of quantified outcomes or cost impacts.
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Marsh Finance | Banking and Financial Services | 470 | $118M | United Kingdom | Sabio Group | Sabio Managed Services | Workplace & Communications MSP | 2023 | n/a |
In 2023, Marsh Finance engaged Sabio Group for Sabio Managed Services under the Workplace & Communications MSP category to secure multi-year managed services for its Genesys Cloud contact centre platform. The engagement is scoped to maintain and support the customer service platform and to introduce live chat for omnichannel customer and broker interactions across the United Kingdom.
Sabio Managed Services delivers ongoing platform operations for Genesys Cloud, including platform administration, security patching, incident management, and provisioning of live chat and omnichannel routing capabilities to unify voice and digital channels. The implementation emphasizes contact centre infrastructure modernization, with managed configuration, standardized operational runbooks, and channel orchestration to support consistent customer and broker handling.
Operational coverage is focused on customer service and broker-facing business functions in the UK, with governance and process changes designed to support regulatory requirements such as the FCA Consumer Duty. Governance elements include change control, compliance-oriented operational reviews, and multi-year managed service service level agreements to sustain platform resilience and regulatory alignment.
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Yorkshire Building Society | Banking and Financial Services | 3300 | $1.3B | United Kingdom | Sabio Group | Sabio Managed Services | Workplace & Communications MSP | 2013 | n/a |
In 2013 Yorkshire Building Society engaged Sabio Group to deliver Sabio Managed Services under a five-year managed service agreement to operate and support core Avaya, Verint and Nuance customer service and telephony platforms in the UK contact centre environment. The engagement is categorized as Workplace & Communications MSP and focused on outsourced operations and service management for contact centre communications and interaction systems.
Sabio Managed Services delivered end-to-end SLA-backed support including onsite tier 1 and tier 2 coverage to manage telephony switching and call routing, interactive voice response flows, interaction recording and analytics, and speech recognition components. The managed service scope included 24 by 7 monitoring, incident management, configuration control, and planned platform maintenance aligned to contact centre operational windows.
The implementation explicitly integrated with Avaya telephony, Verint analytics and workforce capabilities, and Nuance speech and IVR components, with operational responsibility across the Society's UK contact centre estate. Functional impact centered on customer service operations and telephony platform availability, with the service provider operating as the primary support and escalation point for platform incidents and service requests.
Governance was formalized through SLA-backed operational agreements that defined service levels, onsite support modalities and escalation procedures, creating predictable cost structures and improving operational resilience for the Society. The five-year managed service arrangement established a centralized support model and accountable incident response workflows under the Sabio Managed Services engagement.
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