List of Saga NFG Weaver Customers
Beograd, 11070,
Serbia
Since 2010, our global team of researchers has been studying Saga NFG Weaver customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Saga NFG Weaver for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Saga NFG Weaver for Chatbots and Conversational AI include: Government Of The Republic Of Serbia, a Serbia based Government organisation with 133114 employees and revenues of $37.50 billion, Raiffeisenbank Beograd, a Serbia based Banking and Financial Services organisation with 47000 employees and revenues of $10.79 billion, Telekom Srbija, a Serbia based Communications organisation with 12682 employees and revenues of $1.52 billion, Coordination Commission For Inspection Oversight Serbia, a Serbia based Government organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Saga NFG Weaver, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Saga NFG Weaver customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Coordination Commission For Inspection Oversight Serbia | Government | 10 | $1M | Serbia | Saga NFG | Saga NFG Weaver | Chatbots and Conversational AI | 2020 | n/a | In 2020, the Coordination Commission For Inspection Oversight Serbia implemented Saga NFG Weaver on the inspektor.gov.rs portal, using Chatbots and Conversational AI to automate citizen reporting and streamline intake for the inspections contact centre. The Saga NFG Weaver inspector virtual assistant was configured as the primary public-facing intake channel, capturing structured report information and initiating automated reporting workflows to republic inspections and contact centre queues. The deployment targeted public-administration inspection intake functions and centralized routine report capture on the government portal. Functional capabilities implemented include conversational guidance for citizens, intake triage logic, automated report capture and forwarding, and structured submission generation for republic inspections, consistent with Chatbots and Conversational AI operational patterns. Governance and operational workflows were adjusted to route first-line routine reports into the IVA and to change contact centre triage, reducing manual handling of routine reports, and according to project reporting the system handled thousands of citizen reports in its first operational months. Saga NFG Weaver therefore serves as the Coordination Commission For Inspection Oversight Serbia application for automating inspection intake and public reporting workflows. | |
 |
Government Of The Republic Of Serbia | Government | 133114 | $37.5B | Serbia | Saga NFG | Saga NFG Weaver | Chatbots and Conversational AI | 2020 | Saga NFG | In 2020, the Government Of The Republic Of Serbia deployed Saga NFG Weaver in a Chatbots and Conversational AI implementation to deliver a COVID-19 virtual assistant branded COVID-19 Info Serbia. Saga donated and deployed the Weaver solution as a public administration citizen services use case in Serbia, with Saga NFG acting as the implementation partner and operator. The deployment of Saga NFG Weaver was configured to provide natural language understanding and intent classification, conversational flows for commonly asked questions, and automated information retrieval to deliver official pandemic guidance, vaccination information and related service details. Configuration emphasized scripted workflows, automated responses to high volume inquiries, and escalation pathways to human contact centre agents to handle complex or sensitive cases. Operationally the assistant served public administration citizen touchpoints across Serbia and was positioned to relieve load on public contact centres by handling high volume messaging traffic. Saga NFG implemented and supported the production instance and coordinated the service with government citizen support operations to ensure continuity of information delivery. Saga reported over 2,000,000 messages exchanged on COVID-19 Info Serbia within days of launch, an outcome cited as rapid citizen adoption and reduced pressure on support lines. | |
 |
Raiffeisenbank Beograd | Banking and Financial Services | 47000 | $10.8B | Serbia | Saga NFG | Saga NFG Weaver | Chatbots and Conversational AI | 2018 | Saga NFG | In 2018 Raiffeisenbank Beograd deployed Saga NFG Weaver, branded as the REA virtual assistant, classified under Chatbots and Conversational AI. The implementation targeted finance and retail banking processes in Serbia with an operational focus on retail customer enquiries and digital-channel support, and vendor reports and press coverage note the launch in early 2018 and high conversational volumes within the first year. Saga NFG Weaver was configured to provide continuous conversational handling of retail banking requests, improving 24/7 self-service and deflecting routine interactions from human agents. Functional capabilities implemented included natural language intent recognition, scripted conversational flows for common retail banking enquiries, automated responses across digital channels, and structured escalation paths to live contact centre agents when needed. Saga NFG served as the system integrator for the deployment. Operational coverage concentrated on Serbia and spanned customer service, contact centre workflows, and the bank’s digital channels, enabling a consolidated front door for inbound digital enquiries. Governance focused on operational handover to contact centre and digital teams, with a phased rollout approach reported in early 2018 that scaled rapidly to handle high conversational volumes, and explicit outcomes included improved 24/7 self-service availability and reduced contact-centre load. | |
 |
|
Communications | 12682 | $1.5B | Serbia | Saga NFG | Saga NFG Weaver | Chatbots and Conversational AI | 2020 | Saga NFG |
|
|
Buyer Intent: Companies Evaluating Saga NFG Weaver
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||