List of Salesforce B2C Commerce Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Salesforce B2C Commerce customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce B2C Commerce for eCommerce from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce B2C Commerce for eCommerce include: Ralph Lauren UK, a United Kingdom based Retail organisation with 1750 employees and revenues of $328.0 million, Woodland Direct, a United States based Retail organisation with 120 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Salesforce B2C Commerce, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce B2C Commerce customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ralph Lauren UK | Retail | 1750 | $328M | United Kingdom | Salesforce | Salesforce B2C Commerce | eCommerce | 2019 | n/a |
In 2019 Ralph Lauren UK implemented Salesforce B2C Commerce as its primary eCommerce platform, migrating from SAP Commerce Cloud ex Hybris to enable global, localized selling across its websites. The program targeted localized shipping options, returns flows, multi currency pricing and payment methods to support region specific checkout experiences, and tied storefront behavior to backend order orchestration beginning in Salesforce B2C Commerce.
As Business Analyst on the project from March 2019 to June 2020, responsibilities included analysing AS IS and TO BE business processes, documenting change requirements, and defining configuration requirements in the site preferences section of Business Manager in SFCC. The team adopted SAFe lean methods, created epics, user stories and acceptance criteria, and produced process flow diagrams using Visio to map integration points and clarify developer scope.
Integration work explicitly connected Salesforce B2C Commerce to an OMS on NetSuite for order lifecycle management, to SAP ERP for financial and inventory records, and to JDA for fulfilment and shipment execution, while CRM Salesforce was used to provide a single view of customer and drive marketing automation. API integration requirements were defined in collaboration with the solutions architect and developers, and the integration touchpoints addressed complex returns scenarios including WMS shipped orders versus third party shipments, with business teams in Switzerland and the UK engaged to define backend operations.
Governance and rollout processes included agreeing business sign off with the product owner for scoped release iterations, participating in development meetings to ensure developers understood the requirements, and scheduling UAT sessions with business stakeholders to validate end to end integrations. The implementation emphasized explicit configuration in Business Manager, documented API contracts, and cross functional coordination to operationalize global eCommerce order and returns workflows.
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Woodland Direct | Retail | 120 | $15M | United States | Salesforce | Salesforce B2C Commerce | eCommerce | 2020 | n/a |
In 2020 Woodland Direct implemented Salesforce B2C Commerce as its eCommerce platform, migrating the storefront from Oracle NetSuite Commerce to improve site performance and search visibility. The deployment centered on a cloud-hosted Salesforce B2C Commerce storefront with focused site performance tuning and SEO optimization to support the retailer's direct-to-consumer model.
The implementation extended beyond the storefront, aligning customer engagement and order handling with Salesforce Sales Cloud and Service Cloud after a parallel migration from NetSuite CRM to Salesforce Sales and Service Clouds. Telephony was transitioned from Five9 to Salesforce Service Cloud Voice to consolidate contact center telemetry and improve data reliability across sales and service workflows.
Operational scope included the retail eCommerce, sales, and customer service functions, with technology governance led by the Director of Technology who also developed a business continuity plan prior to the COVID pandemic. That continuity planning enabled a seamless transition to remote work for employees with no downtime and supported ongoing remote operations while maintaining the commerce and service platforms.
Explicit outcomes reported from the project include a 50 percent reduction in average website load speeds and dramatic SEO improvement following the migration to Salesforce B2C Commerce, a sustainable direct sales model with enhanced customer and product insight through the Salesforce Sales and Service Clouds, and reduced downtime with increased data reliability after adopting Service Cloud Voice.
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Buyer Intent: Companies Evaluating Salesforce B2C Commerce
- Ace Data Centers, a United States based Professional Services organization with 15 Employees
- Modern Aviation, a United States based Transportation company with 210 Employees
- Redburn Atlantic, a United Kingdom based Banking and Financial Services organization with 330 Employees
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