List of Salesforce Community Cloud Customers
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Since 2010, our global team of researchers has been studying Salesforce Community Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Community Cloud for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Community Cloud for Customer Experience include: Schneider Electric, a France based Manufacturing organisation with 162970 employees and revenues of $46.05 billion, Salesforce, a United States based Professional Services organisation with 83334 employees and revenues of $41.53 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Community Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Community Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Salesforce | Professional Services | 83334 | $41.5B | United States | Salesforce | Salesforce Community Cloud | Customer Experience | 2014 | n/a |
In 2014 Salesforce deployed Salesforce Community Cloud in a U.S.-based implementation to deliver customer and partner community experiences, positioning the work squarely within the Customer Experience category. The deployment supported branded community portals and centralized external engagement as part of Salesforce’s broader customer experience stack.
Configuration and module usage were inferred from Community Cloud branding and public materials, and included branded site templates and page layouts, content management and knowledge article publishing, self-service portal and case deflection patterns, user profile and role based permissions, and social collaboration and engagement dashboards. Automation was implemented through declarative community workflows for membership, content publishing, and basic routing of inbound community interactions.
The implementation was aligned to the broader customer experience stack rather than an isolated point solution, enabling unified community content and identity flows across customer facing processes. Operational coverage targeted customer success, support, and partner management functions within the U.S. deployment, with community management and moderation modeled as ongoing operational responsibilities.
Governance emphasized community lifecycle controls, including content moderation policies, membership approval workflows, role based access controls, and formalized community manager responsibilities to sustain content quality and membership governance. Rollout was organized around named community programs and use cases, with configuration and governance intended to scale across additional community initiatives.
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Schneider Electric | Manufacturing | 162970 | $46.1B | France | Salesforce | Salesforce Community Cloud | Customer Experience | 2016 | n/a |
In 2016, Schneider Electric implemented Salesforce Community Cloud to advance its Customer Experience platform and unify employee and partner engagement across a global, mobile workforce. The Community Cloud deployment was part of a broader consolidation onto Salesforce App Cloud that already included Sales Cloud and Service Cloud, enabling a single cloud-based customer platform accessible by tens of thousands of employees and hundreds of thousands of partners.
The implementation emphasized partner and customer collaboration modules, with Salesforce Community Cloud configured to support partner management, self-service interactions, and cross-organizational case collaboration. Schneider Electric combined Community Cloud with Sales Cloud, Service Cloud, App Cloud, and more than 30 AppExchange applications to create a repository of 3 million customer records and 10 million logged interactions, applying a strict governance rule of one account per customer and logging every interaction.
Architecturally the solution leveraged Salesforce’s multitenant cloud model and mobile-first access to deliver one source of truth across regions and business functions, enabling mobile access for more than 43,000 internal users and collaborative access for roughly 400,000 partners. The deployment addressed the company’s need to integrate disparate systems stemming from rapid growth and acquisitions, and it provided a platform foundation for planned integration of product and device data through IoT and analytics initiatives.
Governance and rollout were driven by the One Schneider initiative and a global network of excellence, standardizing front-office processes and enforcing data and interaction standards across sales, service, and partner channels. Early enterprise adoption milestones included rapid Sales Cloud uptake by 30,000 employees in 70 countries, and subsequent extension of Service Cloud and Community Cloud capabilities across regional teams and partner ecosystems.
Explicit outcomes tied to the broader Salesforce footprint include Service Cloud supporting 4,000 service agents who handle roughly 10 million cases per year, a shift toward solution selling that grew to more than 40 percent of revenue from around 10 percent in 2009, and measurable improvements in customer satisfaction driven by a unified Customer Experience. Schneider Electric continues to plan analytic and IoT-led expansions on the Salesforce Community Cloud foundation to further connect product telemetry and predictive intelligence to customer and partner workflows.
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