List of Salesforce Service Cloud Workforce Engagement Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Salesforce Service Cloud Workforce Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Service Cloud Workforce Engagement for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Service Cloud Workforce Engagement for Workforce Management include: Thames Water, a United Kingdom based Utilities organisation with 8000 employees and revenues of $3.40 billion, Oregon State University, a United States based Education organisation with 4700 employees and revenues of $1.84 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Service Cloud Workforce Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Service Cloud Workforce Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Oregon State University | Education | 4700 | $1.8B | United States | Salesforce | Salesforce Service Cloud Workforce Engagement | Workforce Management | 2018 | n/a |
In 2018, Oregon State University implemented Salesforce Service Cloud Workforce Engagement to consolidate MBA recruitment scheduling and outreach, positioning the system within the Workforce Management category. The deployment focused on aligning staffing schedules with recruitment campaign activity to coordinate outreach, appointments, and administrative support for the graduate recruitment team.
Salesforce Service Cloud Workforce Engagement was configured to capture recruitment activity and operationalize staffing for the MBA admissions effort. The team implemented Salesforce contract and campaign objects to record prospective MBA student data in OSU's Salesforce CRM, and configured scheduling and communication workflows to support appointment booking, outreach, and candidate touchpoints.
Operational scope centered on the graduate recruitment team supporting the MBA program, where the platform handled administrative scheduling, prospect tracking, and campaign-aligned staff assignments. Governance emphasized CRM data capture standards around contract and campaign objects, and process changes moved recruitment administrative work into Salesforce Service Cloud Workforce Engagement to create a unified Workforce Management workflow for recruitment and student outreach.
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Thames Water | Utilities | 8000 | $3.4B | United Kingdom | Salesforce | Salesforce Service Cloud Workforce Engagement | Workforce Management | 2021 | n/a |
In 2021, Thames Water implemented Salesforce Service Cloud Workforce Engagement to centralize workforce planning for customer incident handling. The Salesforce Service Cloud Workforce Engagement deployment focused on Workforce Management capabilities to coordinate schedules and intraday operations for the 24hr Incident Team and the Operations contact centre that manages waste and clean water incidents. The implementation served operational teams including Customer Incident Specialists and Shift Customer Incident Team Managers based on site in Reading and other contact centre locations.
Configuration emphasized scheduling and roster management, workload balancing and intraday schedule adherence, with manager dashboards for daily, weekly and monthly reporting. The deployment incorporated agent coaching and training workflows to support system operations and internal processes, and forecasting and shift optimization features to align staffing to incident demand. Salesforce Service Cloud Workforce Engagement provided centralized reporting used by managers for SLA monitoring and operational load balancing.
Integrations were implemented with contact centre operational workflows and incident response processes to ensure alignment between workforce schedules and live incident coordination, with the application instrumented into incident wash up and stakeholder escalation practices. Governance included representation from incident team SMEs during the WFM Salesforce and Next Generation Contact Centre change programs, structured stakeholder engagement across operations and emergency services, and manager led training and coaching to embed new processes. Operational ownership resides with the incident and operations contact centre functions, with system use supporting daily ops reporting, escalations, and continuous improvement activities.
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