List of Samsung Contact Centre Customers

Samsung SDS

Tower 28th Floor 125, Olympic-ro 35-gi Songpa-gu,,
Seoul, 138-240,
South Korea

https://www.samsungsds.com/

82 2-6155-3114

Professional Services

25536

$9.6B

Since 2010, our global team of researchers has been studying Samsung Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Samsung Contact Centre for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Samsung Contact Centre for Call Center include: Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Db Insurance, a South Korea based Insurance organisation with 4700 employees and revenues of $11.35 billion, Samsung Electronics UK, a United Kingdom based Manufacturing organisation with 1426 employees and revenues of $4.89 billion, Woowa Brothers Corp, a South Korea based Professional Services organisation with 1000 employees and revenues of $971.0 million and many others.

Contact us if you need a completed and verified list of companies using Samsung Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Samsung Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Db Insurance	Insurance	4700	$11.4B	South Korea	Samsung SDS	Samsung Contact Centre	Call Center	2023	n/a	In 2023, DB Insurance deployed Samsung Contact Centre from Samsung SDS, implementing a Call Center solution across its Korea-based CRM and contact center environment. The engagement prioritized automation of outbound sales monitoring and systematic quality-checking of calls, positioning Samsung Contact Centre as the operational hub for call handling and compliance review. The implementation embedded Samsung SDS AICC AI Contact Center voice bots to handle customer consultations and to perform automated quality assessments, with functional modules focused on outbound call monitoring, voice bot consultation handling, and compliance-oriented quality checking. Samsung Contact Centre was configured to intercept and evaluate interactions for regulatory and quality controls while routing complex cases to human agents, enabling orchestration between automated voice workflows and CRM-driven agent workflows. Operational scope covered contact center operations, sales outbound monitoring, and compliance quality assurance, processing approximately 50,000 consultations per month as reported in public coverage. Reported performance outcomes included a reduction in average consultation handling time from approximately 35 minutes to approximately 2 minutes, outcomes that reflect changes in operational handling and QA workflow automation rather than specific cost or ROI figures. Governance emphasis centered on compliance monitoring and quality control, with Samsung Contact Centre instruments applied to standardize QA workflows and support regulatory oversight within DB Insurance contact operations. The Samsung Contact Centre deployment illustrates a Call Center use case where AI-driven voice automation and integrated CRM handling are applied to scale monitoring and improve contact handling efficiency.
Samsung Electronics South Korea	Manufacturing	262647	$206.8B	South Korea	Samsung SDS	Samsung Contact Centre	Call Center	2021	n/a	In 2021, Samsung Electronics South Korea deployed Samsung Contact Centre as a Call Center implementation targeting Korea and global customer service operations. The deployment incorporated Samsung SDS AICC to provide real-time agent assistance and global customer service chatbot capabilities, with a clear emphasis on multilingual support and agent enablement. Samsung Contact Centre configuration emphasized real-time agent assistance modules and conversational AI chatbots for customer service, supplemented by knowledge orchestration to surface guidance to agents during live interactions. Functional capabilities reported include contextual agent prompts, automated conversational handling for routine inquiries, and multilingual interaction support consistent with Call Center platform workflows. The rollout had a Korea and global-facing operational scope, focused on customer support departments and contact center agents across regional service channels. Architecture centered on conversational AI as the front line for customer engagement and agent desktop enrichment to improve live handling efficiency. Samsung SDS reported that the Samsung SDS AICC implementation within Samsung Contact Centre reduced average call and handling time by around 20 percent in customer support contexts. Governance prioritized agent support and multilingual service improvements, positioning the platform as the primary conversational layer for global CS operations.
Samsung Electronics UK	Manufacturing	1426	$4.9B	United Kingdom	Samsung SDS	Samsung Contact Centre	Call Center	2020	n/a	In 2020, Samsung Electronics UK deployed Samsung Contact Centre as a Call Center solution to enable remote working for its approximately 300 contact centre agents, addressing business continuity needs during the Covid-19 pandemic. Teleware implemented Cloud Contact Centre alongside Samsung’s existing in-house software to ensure inbound and outbound calls could be handled and recorded regardless of agent location, preserving training, quality monitoring, and record keeping capabilities. The Samsung Contact Centre configuration focused on cloud based call handling, agent authentication and remote login from any device, centralised call recording for all interactions, and inbound routing to work from home agents. The Call Center implementation preserved existing in-house recording workflows by routing calls through the cloud contact centre, enabling recorded interactions even when calls were diverted away from the physical contact centre. Operationally the deployment covered Samsung’s global customer support centre staffing and a distributed population of home based agents, allowing the organisation to restore answering capacity within 48 hours with minimal disruption. Business functions impacted included customer support operations, quality and training teams, and records management, with cloud scalability retained to scale up or down in response to future lockdowns or staggered returns to office. Governance adjustments included continued use of centralised call recording for compliance and quality review, and operational planning for staggered or rotational office returns to maintain social distancing. The cloud Contact Centre remains in place to provide rapid reconstitution of full remote operations if required, with Teleware delivering the cloud provision and integration alongside Samsung’s existing software.
	Professional Services	1000	$971M	South Korea	Samsung SDS	Samsung Contact Centre	Call Center	2022	n/a

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Buyer Intent: Companies Evaluating Samsung Contact Centre

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Samsung Contact Centre. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Samsung Contact Centre for Call Center include:

Grobal Information, a South Korea based Professional Services organization with 12 Employees

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