List of Sandsiv+ CX Analytics Customers
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Since 2010, our global team of researchers has been studying Sandsiv+ CX Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sandsiv+ CX Analytics for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sandsiv+ CX Analytics for Customer Analytics include: Enel Energia, a Italy based Utilities organisation with 61192 employees and revenues of $84.63 billion, A1 Telekom Austria, a Austria based Communications organisation with 17856 employees and revenues of $5.04 billion, Fastweb, a Italy based Communications organisation with 3417 employees and revenues of $3.30 billion and many others.
Contact us if you need a completed and verified list of companies using Sandsiv+ CX Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sandsiv+ CX Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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A1 Telekom Austria | Communications | 17856 | $5.0B | Austria | Sandsiv+ | Sandsiv+ CX Analytics | Customer Analytics | 2018 | n/a | In 2018, A1 Telekom Austria implemented Sandsiv+ CX Analytics as an enterprise Voice of the Customer platform. The deployment established a unified Customer Analytics platform across the A1 Group in Central and Eastern Europe, centralizing multinational survey intake and reporting. Sandsiv+ CX Analytics was configured to deliver multi-language survey ingestion, historic-data migration and role based dashboards for more than 1,000 users. The implementation included closed-loop workflows to operationalize feedback and align follow up processes to NPS related reporting. The program integrated Sandsiv+ CX Analytics with CRM systems to surface customer feedback inside operational workflows and enable CRM linked reporting for customer experience and operational teams. Deployment scope covered multinational rollout across A1 Group markets in Central and Eastern Europe, with a user model oriented to CX managers and analysts. Governance centered on centralized VOC administration and standardized survey templates across languages, with process changes to support closed-loop actioning and dashboard driven escalation. The initiative was undertaken to improve NPS and to accelerate operational actioning by making feedback visible to CRM and operational owners. | |
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Enel Energia | Utilities | 61192 | $84.6B | Italy | Sandsiv+ | Sandsiv+ CX Analytics | Customer Analytics | 2024 | n/a | In 2024 Enel Energia deployed Sandsiv+ CX Analytics, a Customer Analytics application to centralize customer feedback capture and advanced analytics across digital and contact-centre touchpoints. The implementation was positioned as an end-to-end CXM deployment aimed at improving customer journey instrumentation and operationalizing feedback for frontline teams. Sandsiv+ CX Analytics was configured to deliver multichannel feedback capture and analytics, supporting 40 surveys across email, SMS, web, app and IVR. Functional capability workstreams included survey orchestration, analytics and reporting, and ETL pipelines that aggregated event and response data into operational dashboards for analytics and service teams. The implementation included explicit integration with Salesforce CRM to align feedback with customer records and frontline workflows, enabling contact-centre and digital teams to view survey signals alongside CRM data. ETL integrations and dashboards were delivered to operational teams so that feedback, analytics and customer context were visible in operational reporting and case handling processes. The engagement ran on a three month implementation timeline and reached full go live with the 40 survey set and delivered dashboards and ETL integrations to operational teams. Governance emphasis centered on embedding survey outputs into operational dashboards and CRM-aligned workflows to support ongoing customer experience management across Enel Energia. | |
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Fastweb | Communications | 3417 | $3.3B | Italy | Sandsiv+ | Sandsiv+ CX Analytics | Customer Analytics | 2013 | n/a | In 2013, Fastweb implemented Sandsiv+ CX Analytics as its Customer Analytics platform to run scalable relational and transactional NPS programs across consumer and business customers and to drive CX-led transformation. The solution was delivered as a SaaS deployment hosted in the SANDSIV data centre and was configured for omnichannel feedback collection and centralized VoC telemetry. Sandsiv+ CX Analytics was provisioned with modules for omnichannel survey orchestration, relational and transactional NPS program management, dashboarding for real-time CX metrics, and closed-loop case management to operationalize feedback. Configuration included customer segmentation across consumer and business cohorts, event triggered survey workflows, and role based dashboard access for CX and operations stakeholders. Operational coverage targeted both consumer and business customer populations within Fastweb's Italian footprint, with CX and operations teams using the platform to surface issues, assign remediation tasks, and track closure through closed-loop processes. Governance shifted to standardized VoC workflows and cross-functional ownership of NPS follow-up, supporting broader CX-led transformation. Reported outcomes in source materials indicate Fastweb achieved an NPS roughly +15% higher than competitors after the Sandsiv+ CX Analytics implementation. The account highlights platform-hosted analytics, omnichannel VoC orchestration, and closed-loop remediation as central capabilities enabled by Sandsiv+ CX Analytics. |
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