List of Sangoma CX Customers
Sangoma Technologies Corporation
100 Renfrew Drive,
Markham, L3R 9R6, ON,
Canada
Markham, L3R 9R6, ON,
Canada
1 905-474-1990
Professional Services
450
$170M
Since 2010, our global team of researchers has been studying Sangoma CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sangoma CX for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sangoma CX for Call Center include: Atlas Restaurant Group, a United States based Leisure and Hospitality organisation with 2000 employees and revenues of $450.0 million, QuoVadis, a Poland based Leisure and Hospitality organisation with 450 employees and revenues of $113.0 million, Temco Logistics, a United States based Distribution organisation with 140 employees and revenues of $49.0 million, Thrive, a United States based Professional Services organisation with 70 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Sangoma CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Atlas Restaurant Group | Leisure and Hospitality | 2000 | $450M | United States | Sangoma | Sangoma CX | Call Center | 2015 | n/a |
In 2015, Atlas Restaurant Group implemented Sangoma CX to modernize inbound call handling across its restaurant portfolio. The deployment targeted Call Center functionality to centralize AI-driven answering while retaining location-specific greetings and routing for each site.
The architecture integrated PolyAI with Sangoma CX using two SIP endpoints to provide primary and secondary data center failover. A shared CommUnity queue was configured so PolyAI could answer multiple concurrent calls, with location-specific call tagging that set the CallerID Name to load the correct restaurant profile and greeting. Standard SIP transfers back into CommUnity were used to move callers to extensions, ring groups, or voicemail, and a voicemail fallback path guaranteed callers could reach a restaurant if AI endpoints were offline.
Operationally the implementation covered 22 locations, creating per-site call flows for lost-and-found, large-party reservations, and catering inquiries, while centralizing AI handling and call queuing. The solution impacted front-of-house phone operations, reservation workflows, and guest experience by offloading routine requests to PolyAI and preserving staff-handled escalations via SIP transfer.
Governance emphasized a single repeatable integration model and configuration blueprint to replicate the setup for new restaurants. The rollout produced consistent service across 22 sites, natural human-like AI call handling that greets callers by the correct restaurant name, and a fully redundant AI answering system using dual data center failover, which reduced manual call handling and created a scalable pattern for future locations.
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QuoVadis | Leisure and Hospitality | 450 | $113M | Poland | Sangoma | Sangoma CX | Call Center | 2024 | n/a |
In 2024, QuoVadis implemented Sangoma CX in its Call Center to support customer support and contact center operations for small-business clients in the United States. QuoVadis used Sangoma CX as a veteran user, embedding the application into day-to-day inbound and outbound voice workflows across its support organization.
The deployment leveraged core Call Center capabilities typical of the category, including automated call distribution, interactive voice response, agent desktop workflows, and call recording and reporting, all provisioned through the Sangoma CX platform. The implementation architecture centralized queue management and agent routing while connecting IP telephony endpoints to the Sangoma CX environment to support distributed agent seats and unified call handling.
Operational scope covered customer support teams serving U.S. small-business clients, with rollout and governance focused on standardizing call-handling procedures and agent workflows across shifts. The Sangoma CX deployment supported QuoVadis in its transition away from a POTS-based voice environment, enabling voice services to be operated within the Sangoma CX platform rather than over circuit-switched lines.
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Temco Logistics | Distribution | 140 | $49M | United States | Sangoma | Sangoma CX | Call Center | 2023 | n/a |
In 2023, Temco Logistics implemented Sangoma CX as its Call Center platform for customer service operations in North America. The deployment centralized inbound customer service telephony and agent workflows across its distribution operations, aligning contact handling with regional support needs.
Sangoma CX was configured to support high-volume call handling through core contact center capabilities such as automatic call distribution, interactive voice response, queue management, and agent desktop workflows. The implementation included real-time monitoring and reporting to help supervisors manage peak traffic and agent occupancy, and configuration of routing rules to prioritize service tiers and queue overflow.
Operational coverage focused on Temco Logistics customer service teams across North America, consolidating multi-site agent groups under a unified contact handling environment. The platform standardized call handling and agent interfaces to reduce variability in customer interactions and streamline cross-site staffing.
Rollout was executed with phased configuration of routing and agent profiles, plus targeted agent onboarding and process updates to support the new contact handling workflows. Temco Logistics reported that Sangoma CX enabled more efficient management of very high call volumes and reduced annual costs by about $60,000.
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Thrive | Professional Services | 70 | $7M | United States | Sangoma | Sangoma CX | Call Center | 2023 | n/a |
In 2023, Thrive implemented Sangoma CX as its Call Center solution to support customer service and contact center operations. Sangoma references Thrive Networks as a customer using Sangoma CX in a customer-experience context for its communications stack, positioning the application within Thrive's service delivery layer.
The deployment leverages Sangoma CX as a cloud-based contact center platform, providing an agent desktop, manager dashboards, and multichannel handling capabilities that include webchat channel support. Functional modules called out in the reference emphasize agent usability improvements and robust reporting capabilities for supervisors and managers, consistent with standard Call Center workflows such as call routing, queue handling, and performance reporting.
Operational scope described in the source centers on customer service teams, with explicit impact on agent and manager workflows and contact center supervision. The referenced outcome highlights improved usability for agents and more robust reporting for managers as primary benefits observed in Thrive's use of Sangoma CX.
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Buyer Intent: Companies Evaluating Sangoma CX
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FAQ - APPS RUN THE WORLD Sangoma CX Coverage
Sangoma CX is a Call Center solution from Sangoma.
Companies worldwide use Sangoma CX, from small firms to large enterprises across 21+ industries.
Organizations such as Atlas Restaurant Group, QuoVadis, Temco Logistics and Thrive are recorded users of
Sangoma CX for Call Center.
Companies using Sangoma CX are most concentrated in Leisure and Hospitality, Distribution and Professional Services, with adoption spanning over 21 industries.
Companies using Sangoma CX are most concentrated in United States and Poland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Sangoma CX across Americas, EMEA, and APAC.
Companies using Sangoma CX range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 0%.
Customers of Sangoma CX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Sangoma CX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.