List of SAP AI Business Services Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6227-7-47474
Professional Services
26944
$23.2B
Since 2010, our global team of researchers has been studying SAP AI Business Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP AI Business Services for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP AI Business Services for Intelligent Process Automation include: NHK Spring Thailand, a Thailand based Manufacturing organisation with 5800 employees and revenues of $895.0 million, Schwarzkopf & Henkel Production Europe & Co.Kg, a Germany based Oil, Gas and Chemicals organisation with 1075 employees and revenues of $400.0 million, Aspen Pumps, a United Kingdom based Manufacturing organisation with 122 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP AI Business Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aspen Pumps | Manufacturing | 122 | $50M | United Kingdom | SAP | SAP AI Business Services | Intelligent Process Automation | 2022 | n/a |
In 2022, Aspen Pumps implemented SAP AI Business Services as part of an Intelligent Process Automation deployment that extended its SAP Business ByDesign environment. The initiative combined SAP AI Business Services with SAP Intelligent RPA and SAP Business Technology Platform capabilities to target administrative automation across production and finance.
Automation covered WIP Clearing within the manufacturing process and automated invoice scanning and document processing, moving manual invoice entry into automated document ingestion and review workflows. Sapphire prepared a proof of concept in two days and the automation moved into operations within three days, with the solution processing approximately 2,200 documents automatically each month and saving about 350 hours monthly, while reporting up to 160 hours a year saved for an individual.
SAP AI Business Services was integrated with SAP Business ByDesign transaction flows and SAP Intelligent RPA bots to extract invoice data and populate WIP Clearing transactions, enabling end to end document to ledger orchestration. Operational coverage included administration, production, and finance teams within Aspen Pumps United Kingdom operations.
Governance and rollout emphasized robotic custody of repetitive tasks so unplanned employee absence no longer disrupted daily processing, and employees were reallocated to higher value activities. Sapphire led the automation build and rapid handoff to operations, embedding the Intelligent Process Automation capability into existing business workflows.
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NHK Spring Thailand | Manufacturing | 5800 | $895M | Thailand | SAP | SAP AI Business Services | Intelligent Process Automation | 2016 | n/a |
In 2016, NHK Spring Thailand implemented SAP AI Business Services to introduce Intelligent Process Automation into its IT operations. SAP Innovative Business Solutions collaborated with NHK Spring Thailand to rapidly deploy SAP conversational AI and SAP Service Ticket Intelligence, focusing the initiative on automating IT service management workflows. The deployment targeted IT incident handling and service desk automation within the company, aligning the application with support functions that serve manufacturing operations and external customers. This implementation positioned SAP AI Business Services as the platform for conversational interfaces and ticket intelligence in the NHK Spring Thailand environment.
The configuration combined SAP conversational AI for chatbot driven user intake and SAP Service Ticket Intelligence for automated classification and data extraction, integrating those capabilities into existing ITSM processes to enrich tickets and accelerate routing. Architectural patterns emphasized a conversational front end feeding a ticket processing layer that augments incident records with extracted entities and suggested categorization, enabling more consistent automated triage. Operational scope centered on the IT department and customer facing service desk, and governance changes emphasized automated triage workflows, rule based escalation, and knowledge capture to support standardized incident resolution. Outcomes explicitly stated include optimization of IT service management, streamlined IT incident handling, and maintaining focus on customer service as a result of the SAP AI Business Services deployment under the Intelligent Process Automation category.
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Schwarzkopf & Henkel Production Europe & Co.Kg | Oil, Gas and Chemicals | 1075 | $400M | Germany | SAP | SAP AI Business Services | Intelligent Process Automation | 2025 | n/a |
In 2025, Schwarzkopf & Henkel Production Europe & Co.Kg implemented SAP AI Business Services to automate returns and exchanges and streamline dispute management, using the Intelligent Process Automation application to support claims processing and case creation. The implementation centers on a custom solution named financial and supply chain management deduction and dispute management indexing, or FSCM DDM Indexing, which was codeveloped with SAP and leverages SAP AI Services for document intelligence.
FSCM DDM Indexing automates indexing and classification of claim related documents, it extracts relevant data fields and drives automated determination of reason codes and location codes. The solution is embedded into the early stages of the dispute resolution lifecycle to minimize manual interventions and accelerate case creation, it also automates retrieval of documents from a central inbox and enhances document analysis to handle diverse claim formats.
Logged claims are integrated into Henkel business performance data to provide real time visibility and support end to end process management, establishing a direct integration point between dispute intake and enterprise performance reporting. Operational coverage targets the teams that review high volumes of complex claim documentation across Henkel operations in 79 countries, addressing differing country rules and claims policies through automated classification and standardized reason coding.
Governance and rollout emphasize process automation and end user productivity, with the implementation positioned to reduce manual labor and the time required for dispute resolution as stated by Henkel leadership. The use of SAP AI Services and the FSCM DDM Indexing component is intended to improve accuracy in returns and exchanges workflows and elevate customer centric dispute handling while providing a scalable Intelligent Process Automation foundation for ongoing operational governance.
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Buyer Intent: Companies Evaluating SAP AI Business Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP AI Business Services. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP AI Business Services for Intelligent Process Automation include:
- Mauritius Commercial Bank, a Mauritius based Banking and Financial Services organization with 3500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SAP AI Business Services Coverage
SAP AI Business Services is a Intelligent Process Automation solution from SAP.
Companies worldwide use SAP AI Business Services, from small firms to large enterprises across 21+ industries.
Organizations such as NHK Spring Thailand, Schwarzkopf & Henkel Production Europe & Co.Kg and Aspen Pumps are recorded users of
SAP AI Business Services for Intelligent Process Automation.
Companies using SAP AI Business Services are most concentrated in Manufacturing and Oil, Gas and Chemicals, with adoption spanning over 21 industries.
Companies using SAP AI Business Services are most concentrated in Thailand, Germany and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP AI Business Services across Americas, EMEA, and APAC.
Companies using SAP AI Business Services range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.
Customers of SAP AI Business Services include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP AI Business Services customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Intelligent Process Automation.