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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

List of SAP Customer Retention, powered by Leonardo ML Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Cargill Consumer Packaged Goods 155000 $154.0B United States SAP SAP Customer Retention, powered by Leonardo ML ML and Data Science Platforms 2016 n/a In 2016, Cargill implemented SAP Customer Retention, powered by Leonardo ML. The deployment is positioned as an ML and Data Science Platforms effort within Cargill's innovation lab to develop digital solutions that leverage SAP Leonardo IoT services and the Azure IoT Cloud platform, ingesting sensor data from agriculture farming to feed machine learning workflows for customer retention analytics for marketing and account management. The implementation includes typical ML and Data Science Platforms capabilities such as data ingestion and preprocessing, model training and scoring, customer segmentation, and predictive churn modeling to inform retention strategies. Integration points explicitly include SAP Leonardo IoT services and the Azure IoT Cloud platform, with sensor telemetry from agricultural sites routed into the analytics pipeline. Development and governance were coordinated through Cargill's innovation lab, using pilot deployments to validate models and operationalize workflows into customer engagement and retention processes.
Philips Manufacturing 67247 $18.0B Netherlands SAP SAP Customer Retention, powered by Leonardo ML ML and Data Science Platforms 2016 n/a In 2016 Philips implemented SAP Customer Retention, powered by Leonardo ML as a targeted ML and analytics deployment within Philips Lighting Strategic Operations test factories. The implementation used SAP Customer Retention, powered by Leonardo ML as an ML and Data Science Platforms solution to design and validate machine learning and process mining use cases for manufacturing and operational retention analytics. Configuration centered on machine learning pipelines, model training and inference workflows, and process mining capabilities to surface operational inefficiencies in factory test lines. The deployment included data preparation and feature engineering routines typical of ML and Data Science Platforms, and the application was configured to support iterative model retraining and monitoring as part of continuous operational experimentation. Integrations were explicitly with SAP Leonardo and SAP data analytics applications, and the implementation consumed Industrial IoT sensor feeds and factory test data to feed models and process mining analyses. Data flow architecture emphasized SAP-native analytics components and Leonardo ML services working with on-premises test factory telemetry to enable near real time scoring and process visibility. Governance and rollout were organized by Philips Lighting Strategic Operations, operating as a pilot within selected test factories where consultants designed and deployed the use cases. Operational governance focused on model lifecycle controls, process mining driven workflow adjustments, and iterative deployment cycles within the test factory scope without broader regional rollout details provided.
Queensland Treasury Government 1541 $459M Australia SAP SAP Customer Retention, powered by Leonardo ML ML and Data Science Platforms 2018 n/a In 2018, Queensland Treasury implemented SAP Customer Retention, powered by Leonardo ML. The initiative is categorized as ML and Data Science Platforms and leveraged SAP Leonardo machine learning capabilities alongside SAP HANA PAL to support analytics for taxpayer services. OSR partnered with SAP to develop a proof of concept focused on transforming taxpayer services, with explicit operational scope in revenue collection and debt management. The program concentrated on predictive modeling and retention analytics to inform revenue collection strategies and case prioritization within Queensland Treasury operations. Architecturally the proof of concept combined cloud native SAP Leonardo model development and orchestration with in-database analytics using SAP HANA PAL for scoring and analytic processing. Models and scoring outputs were positioned to feed operational workflows for revenue collection and debt management rather than standalone reporting, aligning machine learning outputs to caseworker decision support and prioritization. Governance for the POC emphasized iterative model validation with OSR stakeholders and staged operationalization, including testing data science outputs against existing taxpayer service processes. The engagement remained framed as a proof of concept between OSR and SAP with a focus on embedding ML driven insights into revenue collection and debt management workflows.
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