List of SAP Service and Asset Manager Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6 2277-47474
Professional Services
110650
$42.3B
Since 2010, our global team of researchers has been studying SAP Service and Asset Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Service and Asset Manager for Asset Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Service and Asset Manager for Asset Performance Management include: Roche, a Switzerland based Life Sciences organisation with 112774 employees and revenues of $80.28 billion, Swiss Armed Forces, a Switzerland based Government organisation with 9000 employees and revenues of $3.42 billion, Passenger Rail Agency of South Africa, a South Africa based Government organisation with 6000 employees and revenues of $1.20 billion, Diversey UK, a United Kingdom based Oil, Gas and Chemicals organisation with 367 employees and revenues of $123.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Diversey UK | Oil, Gas and Chemicals | 367 | $123M | United Kingdom | SAP | SAP Service and Asset Manager | Asset Performance Management | 2017 | n/a |
In 2017, Diversey UK implemented SAP Service and Asset Manager in an Asset Performance Management deployment to support field service planning and scheduling. The effort targeted planning and scheduling for approximately 300 field service technicians operating across 15 countries, with a focused rollout and training program covering seven European countries.
Work included design and implementation of Click Cloud as a service orchestration layer and provisioning SAP Asset Manager integration to enable Click Cloud. The engagement provided SAP S/4 HANA Service European support for planning and scheduling use cases and included configuration of planning and scheduling capabilities aligned with Asset Performance Management functional workflows.
The project managed a SAP PI implementation following a middleware evaluation to provide integration between Click Cloud, SAP Asset Manager and SAP S/4 HANA Service systems. Integrations concentrated on planning and scheduling data flows and field service orchestration, supporting dispatch coordination, work order synchronization and technician scheduling across the operational footprint.
Governance and rollout combined systems landscape architecture with hands on training and implementation ownership, the architect acted as trainer to execute the Click Cloud roll out in seven European countries and led middleware implementation decisions. Operational scope spanned the field service organization and service planning functions across the 15 country footprint.
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Passenger Rail Agency of South Africa | Government | 6000 | $1.2B | South Africa | SAP | SAP Service and Asset Manager | Asset Performance Management | 2017 | n/a |
In 2017 Passenger Rail Agency of South Africa implemented SAP Service and Asset Manager to strengthen Asset Performance Management across its asset and maintenance organization. The deployment targeted core asset operations, maintenance planning, and investment workflows using SAP Service and Asset Manager to align field operations with enterprise asset management processes.
Implementation work built on the existing SAP ERP ECC6 environment and concentrated on Assets AM, Project System PS, and Investment Management IM modules. Configuration and continuous improvement efforts included business process redesign and targeted configuration changes to resolve transaction and system issues, while aligning SAP Service and Asset Manager capabilities with standard Asset Performance Management functionality such as work order orchestration, preventive maintenance scheduling, and centralized asset registers.
Integrations were explicitly maintained between SAP Service and Asset Manager and the SAP ERP ECC6 modules Assets AM, Project System PS, and Investment Management IM, ensuring data integrity across maintenance, project accounting, and investment planning. Operational coverage emphasized support for day to day transactions and month end activities in the Johannesburg area, with structured support and training provided to business users.
Governance included redesigning workflows, establishing configuration control and support processes, and provisioning a small dedicated support team including SAP support specialists to manage ongoing support, upgrades, and future SAP implementations and developments. SAP Service and Asset Manager was positioned to provide instrumented asset operations and to centralize maintenance governance under the Asset Performance Management program.
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Roche | Life Sciences | 112774 | $80.3B | Switzerland | SAP | SAP Service and Asset Manager | Asset Performance Management | 2023 | n/a |
In 2023 Roche began deploying SAP Service and Asset Manager as part of an Asset Performance Management initiative aligned with its SAP S/4HANA harmonization program. The effort targets harmonization of asset and maintenance processes across sites and divisions worldwide, covering both pharmaceutical and diagnostics operations to reduce maintenance cost and increase equipment reliability.
SAP Service and Asset Manager is being configured to deliver mobile-first maintenance execution, with maintenance plans and work orders surfaced to technicians, instant material reservations, and access to maintenance manuals on handheld devices. The implementation maps core functional modules including work order management, preventive maintenance scheduling, mobile enablement, and material reservation, and integrates with SAP Asset Strategy and Performance Management to operationalize criticality evaluations into preventive maintenance plans.
The deployment is positioned within Roche's broader Asset Performance Management approach, closing the loop between asset strategy and maintenance execution and contextualizing information during the work process so technicians receive timely insights while executing tasks. Roche is enabling external service providers to access design insights and improve collaboration with engineering and OEMs, extending operational visibility beyond internal teams.
Governance and process harmonization began in 2019 when Roche standardized equipment classification into high, medium, and low criticalities and established corresponding maintenance strategies, and those governance rules are being reflected in system configuration. Roche reports it is in the middle of the journey and no sites are live yet, with rollout focused on aligning strategy, execution, and supplier collaboration across its global sites.
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Swiss Armed Forces | Government | 9000 | $3.4B | Switzerland | SAP | SAP Service and Asset Manager | Asset Performance Management | 2021 | n/a |
In 2021 the Swiss Armed Forces implemented SAP Service and Asset Manager to provide mobile maintenance capabilities as part of its Asset Performance Management initiatives. The deployment was positioned within SAP EAM in the Digital Supply Chain and targeted maintenance operations across the organization’s technical maintenance functions in Switzerland.
The implementation followed Explore, Realize and Deploy phases, with configuration focused on SAP Service and Asset Manager mobile workflows and EAM functionality that aligns to SAP S/4HANA PM. Project activities included specifying SAP roles for maintenance processes, coordinating and executing functional tests, and aligning business user requirements with technology and development teams to ensure operational readiness.
Integration work centered on connecting SAP Service and Asset Manager to SAP S/4HANA PM to synchronize work orders, equipment master data and maintenance notifications, enabling field technicians to manage tasks from mobile devices while maintaining back office transactional integrity. Operational solutions management responsibilities covered ongoing EAM and PM solution development, release testing, and support for the user organization as new functionality rolled into production.
Governance was formalized through role definitions for maintenance process ownership and coordinated testing cycles, with a central coordinator role responsible for bridging business and technical stakeholders. The program emphasized controlled realignments of maintenance workflows and continued testing management for new releases to sustain SAP Service and Asset Manager within the Swiss Armed Forces Asset Performance Management environment.
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Buyer Intent: Companies Evaluating SAP Service and Asset Manager
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP Service and Asset Manager. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP Service and Asset Manager for Asset Performance Management include:
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Arkyn | Professional Services | 30 | $5M | Denmark | 2026-01-06 |
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Santos | Oil, Gas and Chemicals | 3958 | $5.4B | Australia | 2025-08-21 |
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Farys | Utilities | 800 | $200M | Belgium | 2025-07-08 |
FAQ - APPS RUN THE WORLD SAP Service and Asset Manager Coverage
SAP Service and Asset Manager is a Asset Performance Management solution from SAP.
Companies worldwide use SAP Service and Asset Manager, from small firms to large enterprises across 21+ industries.
Organizations such as Roche, Swiss Armed Forces, Passenger Rail Agency of South Africa and Diversey UK are recorded users of
SAP Service and Asset Manager for Asset Performance Management.
Companies using SAP Service and Asset Manager are most concentrated in Life Sciences, Government and Oil, Gas and Chemicals, with adoption spanning over 21 industries.
Companies using SAP Service and Asset Manager are most concentrated in Switzerland, South Africa and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP Service and Asset Manager across Americas, EMEA, and APAC.
Companies using SAP Service and Asset Manager range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 25%.
Customers of SAP Service and Asset Manager include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP Service and Asset Manager customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Asset Performance Management.