List of SAP Work Manager Customers
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Since 2010, our global team of researchers has been studying SAP Work Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Work Manager for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Work Manager for Field Service Management include: Consumers Energy, a United States based Utilities organisation with 8879 employees and revenues of $8.33 billion, QinetiQ, a United Kingdom based Aerospace and Defense organisation with 8403 employees and revenues of $1.93 billion, Elivie, a France based Healthcare organisation with 1480 employees and revenues of $235.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Work Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Consumers Energy | Utilities | 8879 | $8.3B | United States | SAP | SAP Work Manager | Field Service Management | 2018 | n/a | In 2018, Consumers Energy deployed SAP Work Manager for Field Service Management to strengthen Utility Operations across its Michigan service area. The SAP Work Manager implementation was positioned to provide mobile access to work orders and field execution workflows for line crews and maintenance teams, aligning with the company role overseeing SAP Work Management and Field Service IT management documented in staffing profiles. The deployment emphasized core Field Service Management capabilities including mobile work order management, technician dispatch and scheduling workflows, field data capture for inspections and asset condition, and offline synchronization for disconnected field environments. Configuration focused on role based access for field technicians and supervisors, standard templates for maintenance tasks, and mobile form designs to capture operational telemetry and compliance records. Integrations were implemented with the SAP EAM backbone and Service Suite Work Management components to ensure work order lifecycle continuity between the mobile interface and the central asset management system. The architecture centered on a mobile first client connecting to the central SAP environment, enabling bidirectional updates to work order status, asset history, and parts consumption while preserving transactional integrity in the enterprise SAP EAM repository. Governance and rollout were oriented around a utilities operations technology team, with oversight from the SAP Work Management and Field Service IT Manager and Business Operations Technology leadership. The program used phased adoption across Utility Operations, standardized configuration controls, and change management processes to align field workflows, maintenance governance, and application provisioning for crews operating in Michigan. | |
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Elivie | Healthcare | 1480 | $235M | France | SAP | SAP Work Manager | Field Service Management | 2017 | n/a | In 2017 Elivie deployed SAP Work Manager as part of a broader S/HANA deployment, initiating a 15 month program that ran through 2018. The project was executed at Elivie, the third largest healthcare provider in France, and aligned Field Service Management capabilities to the organization’s SAP S/HANA backbone for enterprise operations across its 1,480 employees. The implementation centered on SAP Work Manager for Field Service Management, delivered alongside SAP Fiori for user experience. Core SAP modules in scope were S/HANA FI-CO, MM, ISH, PM, SD, CS, and ITS, with SAP Work Manager configured to support mobile work order execution, technician enablement, and asset-related maintenance workflows consistent with Field Service Management best practices. Architecturally the rollup used the S/HANA platform as the system of record, integrating SAP Work Manager with the PM module for maintenance and with MM, CS, SD, FI-CO and ISH to ensure transactional continuity across procurement, customer service, billing, and healthcare industry processes. The deployment emphasized mobile field operations and technician task orchestration, and used SAP Fiori to standardize user interfaces for both desktop and mobile access. Governance and delivery were managed by a dedicated project team, with a Project Manager from Elivie leading a team of 10 internal consultants and 15 external consultants. The program maintained weekly project committee reviews and delivered regular steering committee reporting, reflecting a structured rollout and executive governance cadence for the Field Service Management implementation. | |
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QinetiQ | Aerospace and Defense | 8403 | $1.9B | United Kingdom | SAP | SAP Work Manager | Field Service Management | 2016 | n/a | In 2016, QinetiQ evaluated the scope and deployment of SAP Work Manager for Field Service Management as part of the GIBBS Programme S4 Hana implementation roadmap. The assessment was conducted alongside a broader SMIS program under ERP SAP PM and MM modules, with an initial rollout across the weapons division and a documented strategy to implement SMIS PAN QinetiQ. The implementation work encompassed SAP Plant Maintenance and Materials Management functional configuration, a review of Fiori applications for reporting and mobile task access, and explicit evaluation of mobile asset management via SAP Work Manager. Technical tasks included mapping SAP standard processes to QinetiQ business workflows, unit testing developments, and producing Legacy System Migration Workbench artifacts to migrate GoLive data. Architecturally the program aligned SAP Work Manager as the mobile front end to the ERP SAP PM/MM stack while feeding Fiori based reporting for field operations, reflecting the S4 Hana roadmap considerations. Data migration was handled through LSMW scripts and process mapping, and the solution footprint covered weapons division operations with planning to extend PAN QinetiQ. Governance work focused on gap analysis between delivered design and business requirements, defining a formal change request process, mapping business roles to SAP roles and transactions, and managing UAT cycles to resolution. Training was restructured through user and super user sessions with revised training materials, and explicit cut over activities and post GoLive support were prepared and executed. Operationally SAP Work Manager served as the evaluated mobile asset management component integrated into the PM/MM driven service processes, with deployment activities centered on process alignment, data migration, role mapping, testing, training, and post GoLive stabilization for Field Service Management. |
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