List of SendPulse Automation 360 Customers
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Since 2010, our global team of researchers has been studying SendPulse Automation 360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SendPulse Automation 360 for Marketing Automation, Sales Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SendPulse Automation 360 for Marketing Automation, Sales Automation include: Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Kolo Foundation Ukraine, a Ukraine based Non Profit organisation with 100 employees and revenues of $32.0 million, SendPulse, a United States based Professional Services organisation with 180 employees and revenues of $18.0 million and many others.
Contact us if you need a completed and verified list of companies using SendPulse Automation 360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SendPulse Automation 360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kolo Foundation Ukraine | Non Profit | 100 | $32M | Ukraine | SendPulse | SendPulse Automation 360 | Marketing Automation,Sales Automation | 2022 | n/a |
In 2022, Kolo Foundation Ukraine deployed SendPulse Automation 360 to support its fundraising email program. The implementation used SendPulse Automation 360 in the Marketing Automation,Sales Automation category to configure trigger and onboarding flows and to run targeted email campaigns for supporter acquisition and retention.
SendPulse configured Automation 360 trigger flows and email campaign features to build onboarding sequences, weekly reporting workflows and reengagement processes, with SendPulse providing operational setup support in Ukraine. The program produced a 41.7% open rate on the initial test campaign and raised UAH 138,000 from the first email.
Operational scope covered fundraising and marketing functions across English and Ukrainian subscriber lists, growing both lists to approximately 3,000 subscribers each. Governance focused on campaign orchestration and list segmentation to enable recurring onboarding, automated reporting and reengagement workflow management by the foundation with ongoing support from SendPulse.
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Samsung Electronics South Korea | Manufacturing | 262647 | $206.8B | South Korea | SendPulse | SendPulse Automation 360 | Marketing Automation,Sales Automation | 2025 | n/a |
In 2025, Samsung Electronics South Korea implemented SendPulse Automation 360. SendPulse Automation 360 is deployed as a Marketing Automation,Sales Automation capability to support customer support and e-commerce conversational channels in South Korea.
The implementation emphasizes SendPulse Chatbot and automation workflows, configured to handle FAQs, automate initial responses and escalate more complex issues to human agents. SendPulse Automation 360 was used to instrument conversational flows, rule based routing and automated message sequences aligned with marketing automation and sales automation functional patterns.
Operational scope centers on customer service and e-commerce teams within Samsung Electronics South Korea, applying the chatbot across web and messaging touchpoints to extend 24/7 self service coverage. The deployment uses configurable chat flow templates, escalation rules and agent handoff logic to align conversational interactions with CRM and customer service workflows.
Governance and rollout concentrated on establishing escalation policies, standardized FAQ libraries and continuous tuning of bot dialogues by support operations and contact center teams. Vendor and third party sources identify SendPulse Chatbot usage for Samsung in South Korea, and reported usage indicates improved 24/7 self service coverage through automated initial responses and structured routing to human agents.
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SendPulse | Professional Services | 180 | $18M | United States | SendPulse | SendPulse Automation 360 | Marketing Automation,Sales Automation | 2024 | n/a |
In 2024 SendPulse implemented SendPulse Automation 360 to support SendPulse Academy and to centralize Marketing Automation,Sales Automation for internal course production and learner engagement. The deployment focused on combining SendPulse’s course builder, chatbot tooling, AI avatar content generation and Automation features to orchestrate course delivery workflows and multichannel engagement sequences. SendPulse Automation 360 is positioned as the primary Marketing Automation,Sales Automation application for customer education and internal enablement functions.
The implementation combined the online course builder with chatbots and AI avatar tooling alongside Automation 360 workflows to automate learner onboarding, drip communications, feedback collection and multichannel notifications. Configuration centered on course lifecycle automation, chatbot-led registration and Q&A flows, avatar-assisted video content insertion and automated NPS collection. These functional capabilities reflect typical Marketing Automation and Sales Automation workflows for enrollment orchestration, campaign sequencing and feedback loops.
Operational scope remained internal and pilot oriented, executed by SendPulse’s team through SendPulse Academy, enrolling approximately ~270 students organically and reporting pilot NPS results of ~48.6% and 52.4%. Course production cadence shortened to about two weeks under the automated content and delivery workflow. Governance was managed as a pilot within education and marketing teams, with iterative configuration of Automation 360 workflows and content modules prior to broader adoption.
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