List of SENECA Emergency Suite Command and Control Customers
Madrid, 28050,
Spain
Since 2010, our global team of researchers has been studying SENECA Emergency Suite Command and Control customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SENECA Emergency Suite Command and Control for Emergency Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SENECA Emergency Suite Command and Control for Emergency Management include: Government of Catalonia, a Spain based Government organisation with 240000 employees and revenues of $44.95 billion, Castile and León, a Spain based Government organisation with 94603 employees and revenues of $15.72 billion, Cantabria, a Spain based Government organisation with 28320 employees and revenues of $3.80 billion, Centro De Emergencias 112 Ceuta Spain, a Spain based Government organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using SENECA Emergency Suite Command and Control, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SENECA Emergency Suite Command and Control customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cantabria | Government | 28320 | $3.8B | Spain | Telefonica | SENECA Emergency Suite Command and Control | Emergency Management | 1999 | n/a |
In 1999, Cantabria implemented SENECA Emergency Suite Command and Control as an Emergency Management solution to support regional public safety coordination and emergency services. The deployment targeted Cantabria government operations and regional emergency coordination centers, aligning the SENECA Emergency Suite Command and Control with operational control and dispatch functions across public safety departments.
The implementation included a modular server license footprint, reflecting a componentized architecture. Licenses purchased covered Communications Module Server License, Dispatch Module Server License, Command and Control Module Server License, GIS Viewer Module Server License, Embedded Terminal Integration Module Server License AVL, TAS Module Server License, Statistics and Reports Module Server License, and Server License of the Web Application Module for Mobile terminals, enabling centralized server-hosted capabilities for command, dispatch, geospatial visualization, telemetry and reporting.
Architecturally the configuration indicates a centralized server model with dedicated module services and a web application tier for mobile terminals, providing field connectivity to mobile units. The Embedded Terminal Integration Module with AVL capability signals integration between vehicle tracking terminals and the command suite, while the Communications and Dispatch modules establish core incident intake, resource assignment and inter-operator coordination workflows typical of Emergency Management platforms.
Governance and operational scope were organized around regional emergency coordination centers and public safety departments, with workflows reoriented to use module-specific responsibilities for communications, dispatch, command, GIS visualization and statistical reporting. The procurement of server licenses and a web application module for mobile terminals established a platform foundation for cross-departmental incident management and field-to-headquarters information flows.
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Castile and León | Government | 94603 | $15.7B | Spain | Telefonica | SENECA Emergency Suite Command and Control | Emergency Management | 2017 | Telefonica |
In 2017, Castile and León implemented Telefónica's SENECA Emergency Suite Command and Control in its 112 emergency centre, deploying a SENECA eCall solution to receive and process automatic vehicle eCall emergency calls. The implementation is part of the Emergency Management application footprint for regional public safety, and it focused on ingesting vehicle and location data directly into incident handling workflows.
Telefonica acted as the vendor and systems integrator for the SENECA Emergency Suite Command and Control deployment, delivering eCall ingestion, automated parsing of vehicle and geolocation payloads, and incident creation capabilities. Configuration centered on mapping eCall telemetry to incident records and presenting caller, vehicle and location details to dispatch operators to support triage and response orchestration.
Operational coverage included the Castilla y León 112 emergency centre and the regionwide incident handling workflow, with integrations that routed eCall-derived vehicle and location data into the existing call handling and dispatch operational processes. Deployment activities documented staged testing, with local reports noting successful interoperability trials in June 2017 and operational verification of the eCall feed.
Governance focused on embedding eCall data into dispatch procedures and revising operator workflows to consume automated vehicle location and incident context. Local reporting highlighted that the SENECA eCall integration was intended to reduce response times and improve dispatch accuracy, and testing in June 2017 was cited as validation of functional readiness.
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Centro De Emergencias 112 Ceuta Spain | Government | 25 | $1M | Spain | Telefonica | SENECA Emergency Suite Command and Control | Emergency Management | 2024 | Telefonica |
In 2024, Centro De Emergencias 112 Ceuta in Spain awarded Telefónica Soluciones a multi-year contract to maintain and operate the SENECA Emergency Suite Command and Control platform. Centro De Emergencias 112 Ceuta operates SENECA Emergency Suite Command and Control in the Emergency Management function to support public safety and emergency response within the autonomous city of Ceuta.
The deployment centers on SENECA modules for call intake, incident recording and resource coordination, delivering command and control capabilities for 112 call handling and incident lifecycle tracking. Configuration work emphasizes operational workflows and incident state management to enable continuous dispatch coordination and real-time incident handling.
Telefónica Soluciones is contracted to provide both software and hardware maintenance to guarantee 24x7 availability and continuity of emergency services, as reported in local procurement and press coverage. The scope covers operation and maintenance of the Telefónica SENECA platform within the municipal public safety and emergency management environment of Ceuta.
Governance is organized as a multi-year managed services agreement with Telefónica Soluciones accountable for platform uptime, maintenance windows and operational continuity, aligning vendor operational responsibilities with Centro De Emergencias 112 Ceuta command procedures. The arrangement formalizes ongoing technical ownership and monitoring to sustain call intake, incident recording and resource coordination capabilities for the 112 emergency center.
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Government | 240000 | $45.0B | Spain | Telefonica | SENECA Emergency Suite Command and Control | Emergency Management | 2017 | Telefonica |
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Buyer Intent: Companies Evaluating SENECA Emergency Suite Command and Control
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