List of Serviant Live Chat Customers
Moerkapelle, 2751 GC,
Netherlands
Since 2010, our global team of researchers has been studying Serviant Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Serviant Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Serviant Live Chat for Chatbots and Conversational AI include: GGD GHOR Netherlands, a Netherlands based Government organisation with 12000 employees and revenues of $1.30 billion, Fiom Netherlands, a Netherlands based Non Profit organisation with 125 employees and revenues of $12.0 million, De Luisterlijn Netherlands, a Netherlands based Non Profit organisation with 54 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Serviant Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Serviant Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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De Luisterlijn Netherlands | Non Profit | 54 | $7M | Netherlands | Serviant | Serviant Live Chat | Chatbots and Conversational AI | 2017 | n/a | In 2017, De Luisterlijn Netherlands implemented Serviant Live Chat to deliver anonymous, confidential mental-health listening services and volunteer chat support, using the Serviant Live Chat application classified in the Chatbots and Conversational AI category. The deployment entered production in the Netherlands in 2017 and has operated as a dedicated helpline chat channel for callers requiring emotional support and listening services. The implementation centers on real-time chat functionality, session management, anonymous user handling, and volunteer operator interfaces, reflecting capabilities common to Chatbots and Conversational AI platforms. Configuration emphasized conversational session routing to trained volunteers, message persistence for quality review, and user anonymity controls to maintain confidentiality during interactions. Operational coverage is the national mental-health and helpline service across the Netherlands, staffed by volunteer listeners and coordinated through De Luisterlijn’s volunteer operations. The Serviant Live Chat deployment recorded tens of thousands of chat conversations and is tied to outcome evaluation processes, with 68% of cases reported as helped in De Luisterlijn evaluations, indicating an established feedback loop between service delivery and outcome measurement. Governance focused on helpline workflow adaptation and volunteer-facing process changes to integrate chat triage and follow-up, including structured evaluation to monitor conversational outcomes and quality of support. The narrative emphasizes De Luisterlijn Netherlands, Serviant Live Chat, Chatbots and Conversational AI, and the service functions of anonymous listening, volunteer coordination, and outcome evaluation within a national helpline context. | |
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Fiom Netherlands | Non Profit | 125 | $12M | Netherlands | Serviant | Serviant Live Chat | Chatbots and Conversational AI | 2019 | n/a | In 2019, Fiom Netherlands implemented Serviant Live Chat for the national information point infopuntonbedoeldzwanger.nl. The deployment used Serviant Live Chat within the Chatbots and Conversational AI category to provide 24/7 anonymous support and referral services for people facing unintended pregnancy. The implementation delivered real-time chat access and routing capabilities, enabling anonymous sessions and direct referral routing to choice-support services. Configuration focused on conversational session handling, availability scheduling to ensure evening and weekend coverage, and operator transfer workflows to support human-assisted counseling when required. Serviant Live Chat was provisioned as the front-end channel for inbound web traffic on the information point site. Operational coverage was national across the Netherlands and centered on healthcare and support services for the information point. Integrations included routing and referral workflows to external choice-support services as the stated operational objective. The platform architecture supported continuous availability and real-time routing to maintain the 24/7 service posture. Governance emphasized anonymous user handling and schedule-driven operational procedures to guarantee evening and weekend availability. Rollout was scoped to the single national information point and aligned internal support processes to the referral-driven chat workflow. The explicit outcome stated was established evening and weekend availability through Serviant Live Chat and structured routing to choice-support services. | |
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GGD GHOR Netherlands | Government | 12000 | $1.3B | Netherlands | Serviant | Serviant Live Chat | Chatbots and Conversational AI | 2020 | n/a | In 2020, GGD GHOR Netherlands deployed Serviant Live Chat to support vragenovercorona.nl and JouwGGD, rapidly standing up anonymous, privacy-focused conversational support for Dutch citizens and youth during the COVID-19 pandemic. Serviant Live Chat was positioned as a Chatbots and Conversational AI solution for public health and CRM touchpoints, emphasizing anonymous interactions and data minimization during high-volume information campaigns. The implementation included conversational workflows and agent handoff capabilities consistent with Chatbots and Conversational AI use cases, configured to prioritize privacy controls, automated responses for triage, and live agent escalation for complex queries. Configuration focused on message routing, session anonymization, and scripted informational flows to reduce response time and maintain consistent public health guidance. Operational coverage spanned national public health portals vragenovercorona.nl and JouwGGD, serving Dutch citizens and youth with a centralized chat front end integrated into those sites. The deployment handled approximately 30,000 chats and reported user satisfaction above 92 percent, demonstrating the system scale and user acceptance in a time-sensitive public health context. Governance emphasized privacy and moderation, with operational processes adapted for surge handling and escalation to public health advisors, while rollout was executed quickly to meet pandemic demand. Serviant Live Chat remains referenced as the deployed Chatbots and Conversational AI application for GGD GHOR Netherlands public inquiries in 2020. |
Buyer Intent: Companies Evaluating Serviant Live Chat
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