List of ServiceNow Business Continuity Management (BCM) Customers
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Since 2010, our global team of researchers has been studying ServiceNow Business Continuity Management (BCM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Business Continuity Management (BCM) for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Business Continuity Management (BCM) for Business Process Management include: Aegon Nederland, a Netherlands based Insurance organisation with 26000 employees and revenues of $27.33 billion, Bank of Queensland, a Australia based Banking and Financial Services organisation with 3567 employees and revenues of $1.05 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Business Continuity Management (BCM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Business Continuity Management (BCM) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Aegon Nederland | Insurance | 26000 | $27.3B | Netherlands | ServiceNow | ServiceNow Business Continuity Management (BCM) | Business Process Management | 2023 | n/a | In 2023 Aegon Nederland implemented ServiceNow Business Continuity Management (BCM) in the Business Process Management category to centralize and standardize BCM across its multinational insurance operations. The deployment was driven and owned by Global Technology Services and rolled out globally to approximately 500 users, aligning regional offices across the US, EMEA, and APAC with a single BCM instance hosted on the Now Platform. The implementation configured native Business Impact Analysis functionality, digital workflows for incident and continuity plan creation, and automated operational controls and approval flows to replace manual handoffs. ServiceNow Business Continuity Management was used to instrument end to end BIA processes, reducing time to create and maintain a BIA by 83 percent and reducing time to create and update BIA plans by 79 percent, with BIA updates shortening from three hours to 15 minutes and plan translation workflows dropping from 14 hours to three. The BCM implementation is integrated with other ServiceNow solutions within the Now Platform, including IT Operations Management, IT Service Management, and Governance Risk and Compliance, to pass critical information across functions and geographies during events. Global Technology Services used the platform to coordinate responses during COVID and a subsequent severe storm event in the US, leveraging cross-functional automation to move information between countries and sites. Governance changes included the adoption of a single, consistent BCM methodology and global structure, process standardization through digital approvals, and centralized administration under Global Technology Services. The program delivered a 50 percent increase in BCM administration efficiency and established a consolidated source of BCM truth, while enabling incremental automation as additional Now Platform integrations are connected. | |
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Bank of Queensland | Banking and Financial Services | 3567 | $1.1B | Australia | ServiceNow | ServiceNow Business Continuity Management (BCM) | Business Process Management | 2021 | n/a | In 2021, Bank of Queensland implemented ServiceNow Business Continuity Management (BCM) to formalize business continuity and resilience within its Business Process Management environment across banking, payments and digital platform transformation initiatives. ServiceNow Business Continuity Management (BCM) was deployed as part of a broader platform uplift to support operations, maintenance and governance objectives, with an explicit aim to maximise system potential, minimise unplanned downtime and improve user experience. Configuration emphasized out of the box first principles while extending platform capabilities through ServiceNow modules including ITSM, CMDB, ITOM, GRC, AppEngine, Service Portal and Performance Analytics. Platform engineering practices referenced Update Sets, Application Studio, Business Rules, Client Scripts, the Workflow Engine, Service Catalog, Knowledge Base, SSO and API integration patterns consistent with IntegrationHub, enabling automated continuity workflows, scheduled tasks and scenario playbooks. The BCM implementation was integrated into the wider ServiceNow estate to align ITSM processes and CMDB records, enabling continuity planning to tie into incident, change and service delivery workflows across BOQGroup and key partners. Operational scope covered BAU enhancements and new capability projects supporting business functions in banking and payments, with the ServiceNow Platform team providing day to day platform operations and governance across the group. Governance and rollout emphasized a SIAM champion model, embedding platform health best practices, trusted advisory for solution delivery and a DevOps culture for ongoing improvements. The implementation reinforced responsibilities for platform administration and governance, with certified administrators and cross functional collaboration to ensure BCM configuration and platform processes remained aligned to enterprise risk and service delivery requirements. |
Buyer Intent: Companies Evaluating ServiceNow Business Continuity Management (BCM)
- Helena Agri-Enterprises, a United States based Consumer Packaged Goods organization with 6000 Employees
- Triple, a United States based Life Sciences company with 10 Employees
- Talan, a France based Professional Services organization with 7100 Employees
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