Bank of Queensland
100 Skyring Terrace Level 3,
Brisbane, 4006, QLD,
Australia
Brisbane, 4006, QLD,
Australia
61 7 3131-6366
Banking and Financial Services
Bank of Queensland Technographics
Bank of Queensland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of Queensland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3558 Bank of Queensland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of Queensland has purchased the following applications: Basware AP Automation for AP Automation in 2022, Workday Absence Management for Absence and Leave Management in 2017, ServiceNow Business Continuity Management (BCM) for Business Process Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of Queensland is running and its propensity to invest more and deepen its relationship with BasWare , Workday , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of Queensland revenues, which have grown to $1.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of Queensland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank of Queensland Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BasWare | Legacy | Basware AP Automation | AP Automation | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, Bank of Queensland implemented Basware AP Automation. The deployment centralized accounts payable processing for BOQ Group under the AP Automation category, and it was driven by consolidation activity during the ME Bank and BOQ merger.
Basware AP Automation was configured to provide invoice capture, automated approval workflows, exception handling, and supplier collaboration capabilities. Configuration emphasized centralized invoice ingestion, rule based routing, and workflow orchestration to standardize AP processing across business units.
Operational scope covered BOQ Group accounts payable teams and supplier relationships involved in the merger, consolidating vendor touchpoints into a single AP system. The program included supplier onboarding and supplier facing collaboration channels, with Accounts Payable Specialists supporting migration activities and ongoing business support.
Governance centered on process simplification, targeted training, and embedding a culture of continuous improvement to support organizational restructures and system adoption. Reported outcomes included enhanced accounts payable accuracy, simplified and streamlined processes, and management recognition for agile resilience during the implementation.
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AP Automation | ERP Financial Management |
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2022 | 2022 |
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AR Automation | ERP Financial Management |
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2022 | 2022 |
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ERP Financial | ERP Financial Management |
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2022 | 2022 |
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Expense Management | ERP Financial Management |
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2012 | 2012 |
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Expense Management | ERP Financial Management |
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2013 | 2013 |
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Expense Management | ERP Financial Management |
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2013 | 2013 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017, Bank of Queensland implemented Workday Absence Management, bringing absence and leave processes into the Workday suite. The implementation went live in April 2017 as part of a broader Workday deployment across HR and adjacent functions, and an in-house Workday Configuration Lead was engaged in March 2018 to provide ongoing configuration, security administration and second and third level systems support.
Workday Absence Management was configured alongside Time Tracking, Projects, Core HR, Performance, Procurement and Expenses modules, reflecting an integrated Absence and Leave Management deployment. Configuration work included rewriting time calculation rules to align with the Workplace Agreement, redesigning business processes, and building manager and employee dashboards and reports.
Operational support covered security administration, report writing, and support for integrations between Workday and bank operational systems, with explicit operational coverage of HR, Leave and Time Tracking workflows. The internal team in Melbourne maintained Projects functionality and procurement workflows including suppliers, requisitions, purchase orders, invoicing and receipting, and supported project budgets and forecasting as part of the broader Workday estate.
Governance and process changes emphasized business process redesign, remediation of rules used in business processes, notifications and leave configuration, and the implementation of a standalone automated exit survey and interview process. Ongoing configuration ownership focused on continual refinement of reports, security policies and business process rules through second and third level Workday systems support.
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Applicant Tracking System | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2023 | 2023 |
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Environment, Health and Safety (EHS) | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Business Continuity Management (BCM) | Business Process Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Bank of Queensland implemented ServiceNow Business Continuity Management (BCM) to formalize business continuity and resilience within its Business Process Management environment across banking, payments and digital platform transformation initiatives. ServiceNow Business Continuity Management (BCM) was deployed as part of a broader platform uplift to support operations, maintenance and governance objectives, with an explicit aim to maximise system potential, minimise unplanned downtime and improve user experience.
Configuration emphasized out of the box first principles while extending platform capabilities through ServiceNow modules including ITSM, CMDB, ITOM, GRC, AppEngine, Service Portal and Performance Analytics. Platform engineering practices referenced Update Sets, Application Studio, Business Rules, Client Scripts, the Workflow Engine, Service Catalog, Knowledge Base, SSO and API integration patterns consistent with IntegrationHub, enabling automated continuity workflows, scheduled tasks and scenario playbooks.
The BCM implementation was integrated into the wider ServiceNow estate to align ITSM processes and CMDB records, enabling continuity planning to tie into incident, change and service delivery workflows across BOQGroup and key partners. Operational scope covered BAU enhancements and new capability projects supporting business functions in banking and payments, with the ServiceNow Platform team providing day to day platform operations and governance across the group.
Governance and rollout emphasized a SIAM champion model, embedding platform health best practices, trusted advisory for solution delivery and a DevOps culture for ongoing improvements. The implementation reinforced responsibilities for platform administration and governance, with certified administrators and cross functional collaboration to ensure BCM configuration and platform processes remained aligned to enterprise risk and service delivery requirements.
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Core Banking | ERP Services and Operations |
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2022 | 2022 |
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Core Banking | ERP Services and Operations |
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2022 | 2022 |
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Travel Management | ERP Services and Operations |
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2012 | 2012 |
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Travel Management | ERP Services and Operations |
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2016 | 2016 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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CRM | CRM |
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2017 | 2017 |
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CRM | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2024 | 2024 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2013 | 2013 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Domain Name System (DNS) | IaaS |
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2015 | 2015 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2022 | 2022 |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2019 | 2019 |
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Video Security Cameras | Physical Security |
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2013 | 2013 |
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Video Surveillance System | Physical Security |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Bank of Queensland
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bank of Queensland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bank of Queensland IT executives and key decision makers. This section highlights Bank of Queensland's latest recorded technology evaluations, including Nomos One Lease Accounting for Lease Management on 2025-10-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bank of Queensland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Bank of Queensland Technographics
Bank of Queensland is a Banking and Financial Services organization based in Australia,
with around 3558 employees and annual revenues of $1.12 billion.
Bank of Queensland operates a diverse technology stack with applications such as
Basware AP Automation, Workday Absence Management and ServiceNow Business Continuity Management (BCM),
covering areas like AP Automation, Absence and Leave Management and Business Process Management.
Bank of Queensland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BasWare, Workday and ServiceNow.
Bank of Queensland recently adopted applications including
OpenAI GPT-4 in 2025, WordPress in 2025 and Google Tag Manager in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank of Queensland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank of Queensland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank of Queensland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.