List of ServiceNow Now Intelligence Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying ServiceNow Now Intelligence customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Now Intelligence for ML and Data Science Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Now Intelligence for ML and Data Science Platforms include: Accenture, a Ireland based Professional Services organisation with 791000 employees and revenues of $64.90 billion, Corteva Agriscience, a United States based Manufacturing organisation with 22000 employees and revenues of $16.91 billion, University of Maryland, a United States based Education organisation with 14992 employees and revenues of $2.98 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Now Intelligence, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Now Intelligence customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accenture | Professional Services | 791000 | $64.9B | Ireland | ServiceNow | ServiceNow Now Intelligence | ML and Data Science Platforms | 2020 | n/a |
In 2020, Accenture implemented ServiceNow Now Intelligence as part of a broader Accenture ServiceNow Business Group initiative, aligning the deployment with the ML and Data Science Platforms category. The 2020 program and multi million dollar investment were positioned to accelerate platform driven workflows and to embed applied intelligence across both internal operations and client engagements.
ServiceNow Now Intelligence was configured on the cloud based Now Platform to deliver applied intelligence and machine learning capabilities for employee engagement, invoice processing, asset management, artificial intelligence for IT operations, and a universal service desk. Accenture rolled Now Mobile to its employee population and used Now Intelligence features to augment workflow automation, virtual agent support, and machine learning enabled operational insights.
The implementation spanned internal operational functions and client projects across industries including telecommunications, financial services, government, manufacturing, healthcare, and life sciences. Accenture supported the rollout with approximately 8,500 people skilled in ServiceNow, and the platform was used to automate manual workflows, introduce AI and machine learning capabilities, and provide real time visibility into service health for customer engagements such as Department of Veterans Affairs modernization efforts.
Governance and delivery were organized through the Accenture ServiceNow Business Group, a dedicated cross organizational team responsible for industry and domain specific solution development, platform adoption, and scaled rollout across internal and client environments. ServiceNow Now Intelligence was restated as the applied intelligence layer on the Now Platform, serving as the ML and Data Science Platforms component that centralized model driven automation, workflow orchestration, and service management intelligence.
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Corteva Agriscience | Manufacturing | 22000 | $16.9B | United States | ServiceNow | ServiceNow Now Intelligence | ML and Data Science Platforms | 2022 | n/a |
In 2022 Corteva Agriscience implemented ServiceNow Now Intelligence to augment its ServiceNow IT Service Management deployment. ServiceNow Now Intelligence is positioned within ML and Data Science Platforms and was leveraged to introduce conversational AI and predictive assistance into corporate IT support.
The implementation emphasized a focused Virtual Agent solution for ticketing inside IT Service Management, leveraging out-of-the-box conversations for password reset, reporting issues, and checking ticket status. Corteva also deployed Now Mobile to extend multichannel access for its mobile workforce and field sales organization, and configured self-service workflows that increased self-service tickets by a factor of four.
The rollout targeted global end-user services with the intent to standardize processes across regions and business units and to create a consistent global support model. The ServiceNow Now Intelligence deployment was executed within the existing ServiceNow platform to enable mobile access and conversational interactions for employees worldwide.
Governance and delivery used a small core development team of two developers supported by a UX designer, which enabled a three month go live for the Virtual Agent. Reported outcomes include a 50% reduction in voice tickets, three months to go live with Virtual Agent, and an average 10% month over month growth in Virtual Agent sessions.
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University of Maryland | Education | 14992 | $3.0B | United States | ServiceNow | ServiceNow Now Intelligence | ML and Data Science Platforms | 2019 | n/a |
In 2019 the University of Maryland implemented ServiceNow Now Intelligence, deploying it as part of its ServiceNow IT Service Management footprint, with the application positioned within ML and Data Science Platforms to provide native machine learning and analytics capabilities. The deployment was centered at the College Park campus and led by the university Division of Information Technology, serving roughly 41,000 students and 14,000 faculty and staff through a unified IT Support Center portal for self-service, service requests, and knowledge sharing.
The implementation leveraged specific ServiceNow modules including ITSM Professional, Predictive Intelligence, Virtual Agent, and Performance Analytics, and the team operationalized Agent Workspace features such as Agent Assist and Performance Analytics Spotlight to change agent workflows. ServiceNow Now Intelligence was configured to perform automated incident categorization and routing, surface suggested solutions and similar incidents in the agent workspace, and prioritize work for agents using analytics-driven spotlighting.
Operational coverage focused on IT service delivery for university staff, faculty, and students, with the support center portal extending beyond traditional IT to provision services like research project website creation and audiovisual equipment scheduling. The solution routed incidents automatically to the correct resolver group more frequently, deflected common inquiries into Virtual Agent conversations and service catalog requests, and enabled agents and managers to consume dashboards and reports built on Performance Analytics.
Governance and process changes included shifting incident triage from manual student-run routing to machine learning driven routing, empowering managers to build and use Performance Analytics dashboards to enforce service-level expectations, and embedding Agent Workspace as the primary agent workflow environment. Outcomes reported by the university included an increase in correct incident routing from 56 percent to 85 percent, a nearly 25 percent reduction in incident volumes through Virtual Agent deflection, and a 75 percent reduction in incident resolution times. The university also began extending use to IT Asset Management and is exploring broader service delivery use cases beyond IT.
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Buyer Intent: Companies Evaluating ServiceNow Now Intelligence
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Now Intelligence. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Now Intelligence for ML and Data Science Platforms include:
- Talan, a France based Professional Services organization with 7100 Employees
- Hanwha Engineering & Construction, a South Korea based Construction and Real Estate company with 1000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Now Intelligence Coverage
ServiceNow Now Intelligence is a ML and Data Science Platforms solution from ServiceNow.
Companies worldwide use ServiceNow Now Intelligence, from small firms to large enterprises across 21+ industries.
Organizations such as Accenture, Corteva Agriscience and University of Maryland are recorded users of
ServiceNow Now Intelligence for ML and Data Science Platforms.
Companies using ServiceNow Now Intelligence are most concentrated in Professional Services, Manufacturing and Education, with adoption spanning over 21 industries.
Companies using ServiceNow Now Intelligence are most concentrated in Ireland and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Now Intelligence across Americas, EMEA, and APAC.
Companies using ServiceNow Now Intelligence range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 100%.
Customers of ServiceNow Now Intelligence include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Now Intelligence customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of ML and Data Science Platforms.