List of ServiceNow Passage AI Platform Customers
Santa Clara, 95054, CA,
United States
Since 2010, our global team of researchers has been studying ServiceNow Passage AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Passage AI Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Passage AI Platform for Chatbots and Conversational AI include: Ipsos, a France based Professional Services organisation with 18000 employees and revenues of $2.51 billion, Udacity, a United States based Professional Services organisation with 700 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Passage AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The ServiceNow Passage AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ipsos | Professional Services | 18000 | $2.5B | France | ServiceNow | ServiceNow Passage AI Platform | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Ipsos selected the ServiceNow Passage AI Platform to power conversational survey capture and attendee feedback at the MRIA annual conference in Vancouver. The engagement positioned the platform as a showcase pilot within Ipsos research operations, demonstrating application of Chatbots and Conversational AI to live event data collection and analysis.
The implementation emphasized natural language processing and multi channel ingestion capabilities, ingesting both speech and text from conference attendees and converting open ended responses into structured survey data. Functional capabilities implemented included conversational survey orchestration, NLP parsing and intent extraction, and automated data normalization for downstream analysis, aligning with standard Chatbots and Conversational AI workflows for survey automation.
Operational scope was confined to the MRIA event and Ipsos research teams responsible for attendee survey analysis, where the ServiceNow Passage AI Platform produced data described as user friendly to collect and cost efficient to process. Governance focused on event level orchestration and research workflow integration, with the deployment serving as a proof point for embedding conversational AI into market research survey processes.
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Udacity | Professional Services | 700 | $150M | United States | ServiceNow | ServiceNow Passage AI Platform | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Udacity deployed the ServiceNow Passage AI Platform for Chatbots and Conversational AI to automate and scale parts of its education enrollment and student support engagement. The ServiceNow Passage AI Platform was positioned as a conversational layer to handle prospect qualification, frequently asked questions, and initial routing of inquiries, reducing manual touch for front line admissions workflows.
The implementation emphasized core conversational capabilities, including natural language understanding, intent classification, entity extraction, multi turn dialogue orchestration, and conversational content management. Udacity configured intent models and dialog flows aligned to enrollment scenarios and admission decision trees, and established iterative training cycles using transcripts from student interactions to refine intent coverage and fallback handling.
Operational coverage targeted admissions and student support teams, with the chatbot embedded into enrollment workflows and initial student engagement channels to capture leads and surface contextual information for human follow up. The architecture relied on a cloud hosted conversational platform model, with the chatbot handing off complex cases to human advisors according to configured escalation rules and service routing logic.
Governance included conversational content ownership, regular model retraining cadences, and staged rollouts across enrollment touchpoints to validate dialog effectiveness before broader deployment. The Passage AI chatbot has been reported as very effective for Udacity, reflecting the platform's role in streamlining enrollment conversations and supporting operational workloads for admissions and student success teams.
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Buyer Intent: Companies Evaluating ServiceNow Passage AI Platform
- Talan, a France based Professional Services organization with 7100 Employees
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