List of Servicenow Service Portal Customers
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Since 2010, our global team of researchers has been studying Servicenow Service Portal customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Servicenow Service Portal for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Servicenow Service Portal for Collaboration include: PepsiCo, a United States based Consumer Packaged Goods organisation with 319000 employees and revenues of $91.85 billion, Siemens, a Germany based Manufacturing organisation with 312000 employees and revenues of $84.55 billion, Delta Air Lines, a United States based Transportation organisation with 103000 employees and revenues of $61.64 billion and many others.
Contact us if you need a completed and verified list of companies using Servicenow Service Portal, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Servicenow Service Portal customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Delta Air Lines | Transportation | 103000 | $61.6B | United States | ServiceNow | Servicenow Service Portal | Collaboration | 2020 | n/a |
In 2020, Delta Air Lines launched the Servicenow Service Portal on the ServiceNow platform under the Collaboration category to provide a one-stop employee portal supporting COVID-19 response and HR/employee workflows. The deployment was executed within 48 hours to address immediate workforce needs and was positioned to serve HR process areas at a global scale for Delta's employees.
The Servicenow Service Portal implementation included forms and workflow configurations to support vaccination sign-ups and contact tracing, and it later evolved into an Ask HR self-service center, reflecting an expanded employee-center usage pattern. Workflows were built on ServiceNow platform capabilities for case intake, self-service requests, and knowledge delivery to centralize HR queries and automate routine employee interactions.
Rollout governance focused on rapid operational enablement for HR teams worldwide, with iterative enhancements after the initial 48 hour launch to expand functionality and user self-service scope. The portal accelerated vaccination sign-ups and contact tracing and subsequently provided a consolidated Ask HR channel, aligning Delta Air Lines Servicenow Service Portal Collaboration HR and employee workflows.
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PepsiCo | Consumer Packaged Goods | 319000 | $91.9B | United States | ServiceNow | Servicenow Service Portal | Collaboration | 2018 | Infosys |
In 2018, PepsiCo implemented Servicenow Service Portal to create a unified myIT Services user experience, the deployment categorized as Collaboration. The initiative centralized a global IT service portal to consolidate ITSM processes and the service catalog across regions and business units.
The Servicenow Service Portal implementation was delivered by Infosys and configured to host a branded myIT Services interface, enterprise service catalog, and standardized ITSM workflows. Functional configuration emphasized self service request fulfillment, catalog item orchestration, and portal based chat support to address first line IT inquiries and ticket intake.
Operational coverage spanned multiple regions and supported approximately 250,000 named users, with the platform recording about 45,000 portal and chat sessions in the first three months after go live. The project retired 35 disparate systems as part of catalog and IT process area consolidation, and architecture choices centered on a centralized portal layer that interfaces with existing IT process workflows while maintaining regional delivery models.
Governance work established global service catalog controls and standardized fulfillment workflows to enable cross regional request orchestration and clear service ownership. The 2018 go live consolidated PepsiCo ITSM tooling into Servicenow Service Portal, producing a single operational surface for IT service delivery within the Collaboration category.
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Siemens | Manufacturing | 312000 | $84.5B | Germany | ServiceNow | Servicenow Service Portal | Collaboration | 2016 | n/a |
In 2016 Siemens implemented Servicenow Service Portal to standardize global IT services. The Servicenow Service Portal functions as a Collaboration solution for IT products and services and provides a single consolidated interface used by hundreds of thousands of employees.
The implementation delivered a SIAM approach to orchestrate supplier relationships, and it included automated supplier integrations to streamline supplier delivered services. Deployment originated in EMEA and targeted global IT process areas, centralizing access to IT products and services through the Servicenow Service Portal.
Operational coverage included rollout to hundreds of thousands of Siemens employees across global sites, consolidating multiple touchpoints into a single portal and enabling centralized request intake and self service access for IT. Governance changes aligned portal management with supplier integration governance under the SIAM model to control service offerings and supplier interactions.
The project outcome explicitly described in the source was large scale portal adoption, with the Servicenow Service Portal used by hundreds of thousands of employees as the consolidated interface for IT products and services.
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