List of Servion JourneyWorCX Customers
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Since 2010, our global team of researchers has been studying Servion JourneyWorCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Servion JourneyWorCX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Servion JourneyWorCX for Customer Experience include: Rogers Communications, a Canada based Communications organisation with 24000 employees and revenues of $20.60 billion, Mount Sinai, a United States based Healthcare organisation with 48000 employees and revenues of $11.90 billion, Kotak Mahindra Bank, a India based Banking and Financial Services organisation with 103317 employees and revenues of $8.74 billion and many others.
Contact us if you need a completed and verified list of companies using Servion JourneyWorCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Servion JourneyWorCX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Kotak Mahindra Bank | Banking and Financial Services | 103317 | $8.7B | India | Servion | Servion JourneyWorCX | Customer Experience | 2012 | n/a | In 2012, Kotak Mahindra Bank implemented Servion JourneyWorCX to advance self-service and contact center capabilities across its India operations, positioning the initiative within the Customer Experience category. The initial deployment concentrated on interactive voice response orchestration and callback automation, with subsequent phases extending to an AI voice assistant program documented in public reporting. Servion JourneyWorCX was configured to deliver IVR and voicebot workflows, automated callback scheduling, and conversational voice automation, providing an orchestration layer for customer interaction flows. The implementation tied Servion's orchestration to Kotak’s contact center telephony and voice channel processes, and later integrated with Nuance technology as part of the AI voice assistant rollout, as described in Nuance press materials. Operational scope centered on Kotak’s contact center and customer service functions in India, where governance emphasized staged rollout and channel orchestration to coordinate callbacks and voicebot escalation. The program received external recognition, winning The Asian Banker Best Self-Service Banking Project, and public accounts attribute the IVR, callback, and voicebot work to Servion's JourneyWorCX engagement. | |
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Mount Sinai | Healthcare | 48000 | $11.9B | United States | Servion | Servion JourneyWorCX | Customer Experience | 2022 | n/a | In 2022, Mount Sinai implemented Servion JourneyWorCX to address Customer Experience for its contact center operations. Servion supported Mount Sinai's VoIP and contact-center operations in the United States under the JourneyWorCX engagement, with a stated focus on improving platform reliability and agent support. The deployment emphasized contact-center and VoIP integration modules together with managed support capabilities, aligning with standard Customer Experience workflows such as call routing, telephony management, and agent desktop support. Configuration work concentrated on unifying telephony connectivity and centralized contact-center orchestration to stabilize platform operations and reduce agent friction. Integrations centered on VoIP and contact-center systems to unify telephony and agent workflows, supporting US based contact-center sites and agent teams that handle patient and administrative inquiries. The Servion JourneyWorCX engagement provided ongoing operational coverage for Mount Sinai’s contact-center estate in the United States. Governance moved toward a managed services model with vendor delivered operational support and defined escalation workflows to sustain reliability. Public documentation for the engagement highlights improved platform reliability and enhanced agent support as primary outcomes. | |
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Rogers Communications | Communications | 24000 | $20.6B | Canada | Servion | Servion JourneyWorCX | Customer Experience | 2021 | n/a | In 2021, Rogers Communications implemented Servion JourneyWorCX for Customer Experience. Rogers appears as a referenced customer in Servion materials for contact center and CX modernization activities in Canada, with a program emphasis on omnichannel engagement and AI enabled routing improvements. The deployment centered on contact center modernization capabilities within Servion JourneyWorCX, including omnichannel session orchestration, AI driven routing decisioning, and CCaaS integration patterns to centralize routing logic across channels. Configuration work described in the materials aligns with channel mapping, routing profiles, and rule based decision flows to align contact queues and agent routing across voice, chat, and digital messaging. Integrations linked Servion JourneyWorCX into Rogers contact center operations in Canada, connecting omnichannel channels to CCaaS endpoints and enterprise customer service teams. Governance emphasis in the engagement focused on centralized orchestration for consistent routing and CX handling, with operational coverage directed at customer service contact centers and CX stakeholders. |
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