List of SherpaDesk Customers
Los Angeles, 90066, CA,
United States
Since 2010, our global team of researchers has been studying SherpaDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SherpaDesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SherpaDesk for IT Service Management include: Fayette County School Corporation, a United States based Education organisation with 600 employees and revenues of $180.0 million, Dodge County Schools, a United States based Education organisation with 413 employees and revenues of $70.0 million, Avery County School District, a United States based Education organisation with 350 employees and revenues of $70.0 million, North Brunswick Township Schools, a United States based Education organisation with 700 employees and revenues of $68.0 million, Heard County School System, a United States based Education organisation with 301 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using SherpaDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SherpaDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adair County Public Schools | Education | 10 | $1M | United States | SherpaDesk | SherpaDesk | IT Service Management | 2020 | n/a |
In 2020, Adair County Public Schools implemented SherpaDesk for IT Service Management. The district exposes SherpaDesk on its public website as a web-facing helpdesk instance, providing a cloud-hosted support portal for school staff and administrators. The deployment focuses on core IT Service Management capabilities including ticketing, a self-service portal, knowledge base publishing, and basic asset tracking.
Configuration emphasizes centralized incident intake with web-based ticket submission, category and priority routing, and role-based access for IT staff and school administrators. Operational scope covers the district IT support function and administrative user communities, with standard ITSM workflows configured for ticket lifecycle management and knowledge article distribution. SherpaDesk functions as the primary IT Service Management application for support intake through the district website.
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Avery County School District | Education | 350 | $70M | United States | SherpaDesk | SherpaDesk | IT Service Management | 2019 | n/a |
In 2019, Avery County School District implemented SherpaDesk as an IT Service Management application on its website. The deployment established SherpaDesk as the district's web-facing help desk platform to capture and manage technical support requests for school IT operations.
The implementation uses SherpaDesk to provide web-based ticket intake and a self-service portal, aligning with common SaaS IT Service Management architectures. Functional capabilities in use include routed ticketing, incident and service request intake, and a knowledge base for self-help, reflecting standard IT Service Management workflows.
Operational coverage spans district IT and school administrative staff, supporting roughly 350 employees across the Avery County School District. Governance work focused on standardizing incident categories, defining escalation rules and ticket ownership, and assigning role-based access for IT technicians and school administrators.
SherpaDesk as an IT Service Management tool is the district's primary online channel for technical support via the Avery County School District website, consolidating web-originated requests into a single help desk system for IT support and administrative technology functions.
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BET Investments, Inc. | Construction and Real Estate | 210 | $40M | United States | SherpaDesk | SherpaDesk | IT Service Management | 2019 | n/a |
In 2019, BET Investments, Inc. implemented SherpaDesk as its IT Service Management solution. SherpaDesk is surfaced on the company website to provide a web based service portal for ticket intake and user support for the 210 person Construction and Real Estate firm in the United States. The implementation centralized incident intake and logging through the SherpaDesk web interface, establishing a single digital entry point for internal IT and field support requests. Deployment scope reflects a corporate IT help desk orientation, consolidating user facing support under the SherpaDesk portal.
Configuration emphasized standard IT Service Management capabilities, including centralized ticketing, a self service portal with knowledge base content, asset tracking and role based ticket routing to align with help desk workflows. SherpaDesk was configured to support request categorization, status tracking and automated notifications to drive triage and escalation workflows. Governance work focused on defining service request workflows, owner assignments and web based intake processes so the website based SherpaDesk portal functions as the primary operational touchpoint for IT and operations teams.
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Bleckley County Schools | Education | 283 | $50M | United States | SherpaDesk | SherpaDesk | IT Service Management | 2020 | n/a |
In 2020, Bleckley County Schools implemented SherpaDesk as its IT Service Management platform. The SherpaDesk instance is embedded on the district website to provide a public facing ticket submission portal and self service access for staff and students.
The deployment centers on core IT service modules, with implemented capabilities aligned to ticketing, knowledge base self service, asset management, and user portal workflows, reflecting standard IT Service Management functional models. Configuration details emphasize intake workflow automation, ticket routing rules, and SLA definitions tuned to school day operations, and the platform supports district IT help desk operations for the school system that employs 283 staff.
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Celestial Business Solutions | Professional Services | 10 | $1M | United States | SherpaDesk | SherpaDesk | IT Service Management | 2019 | n/a |
In 2019, Celestial Business Solutions implemented SherpaDesk for IT Service Management, deploying the SherpaDesk instance on their public website as the primary client support entry point. The implementation is focused on a small professional services environment, consolidating external support intake through an embedded web portal and web ticketing interface hosted on the company site.
SherpaDesk is used to provide web-based ticketing, client portal access, and help desk workflows consistent with IT Service Management practices, including ticket routing, prioritization, and time tracking to support billable work. The deployment centralizes support request capture on the website and enables assignment of tickets to internal staff, use of knowledge articles and canned responses to standardize resolution, and lightweight governance that codifies intake and assignment processes across the firm. Celestial Business Solutions SherpaDesk IT Service Management relationship is centered on operationalizing client support and help desk functions via the company website.
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Education | 78 | $10M | United States | SherpaDesk | SherpaDesk | IT Service Management | 2020 | n/a |
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Education | 413 | $70M | United States | SherpaDesk | SherpaDesk | IT Service Management | 2020 | n/a |
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Education | 600 | $180M | United States | SherpaDesk | SherpaDesk | IT Service Management | 2020 | n/a |
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Education | 301 | $50M | United States | SherpaDesk | SherpaDesk | IT Service Management | 2020 | n/a |
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Non Profit | 10 | $1M | United States | SherpaDesk | SherpaDesk | IT Service Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating SherpaDesk
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