List of Sift Dispute Management Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Sift Dispute Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sift Dispute Management for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sift Dispute Management for Dispute Management include: StackCommerce, a United States based Professional Services organisation with 90 employees and revenues of $35.0 million, Doxo Inc, a United States based Professional Services organisation with 19 employees and revenues of $2.0 million, Getmyboat, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Sift Dispute Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sift Dispute Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Doxo Inc | Professional Services | 19 | $2M | United States | Sift Science | Sift Dispute Management | Dispute Management | 2023 | n/a |
In 2023, Doxo Inc implemented Sift Dispute Management to prevent payment fraud and manage chargeback disputes for its payments and finance operations in the United States. The deployment concentrated on dispute lifecycle orchestration within a small professional services billing environment, aligning Sift Dispute Management with doxo's payments and finance function to lower accepted payment fraud rates.
The implementation configured Sift Dispute Management capabilities for automated triage and case management, reducing the volume of cases requiring human review. Sift Dispute Management was used to centralize evidence collection and automate dispute routing, which streamlined manual review to approximately 1.3 percent as reported in the vendor case study.
Operational coverage was limited to doxo's United States payments and finance operations, with the solution embedded in core dispute handling and chargeback workflows. Governance changes focused on shifting first line decisioning from manual review to algorithmic scoring and structured evidence workflows, enabling a consolidated dispute handling practice within the finance organization.
Outcomes reported in Sift's case study include a reported 10x ROI and an approximately 80 percent chargeback win rate, along with exceptionally low accepted payment fraud rates. These results are attributed to the Sift Dispute Management implementation and the accompanying adjustments to review workflows and dispute governance.
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Getmyboat | Professional Services | 10 | $1M | United States | Sift Science | Sift Dispute Management | Dispute Management | 2022 | n/a |
In 2022 Getmyboat deployed Sift Dispute Management in the Dispute Management category to fight chargebacks and coordinated fraud rings across its global marketplace. The deployment supported finance, payments, and customer-service operations coordinated from the United States.
Sift Dispute Management was configured to centralize dispute intake and case management, automate evidence assembly and representment workflows, and provide a single dispute lifecycle view for investigators. Configuration emphasized automated evidence bundling, templated representments, and rule-driven case routing to streamline reviewer throughput. These capabilities align with typical Dispute Management functional workflows for chargeback triage and escalation.
Operational coverage focused on finance and payment reconciliation workflows, and customer-service dispute handling across marketplace listings and transactions. Integration points were implemented into internal payments and customer-service operational flows via API driven dispute exchanges and workflow handoffs. All operational coordination was reported as managed from the US while serving a global buyer and seller base.
Deployment instituted centralized dispute governance and standardized evidence and escalation workflows across cross-functional teams. The case study reports that the deployment increased chargeback win rate by approximately 30 percent and reduced fraud losses, and Sift reports Dispute Management usage for Getmyboat. Implementation signals emphasize case management, representment automation, and cross-team workflow orchestration as the primary indicators of Dispute Management adoption.
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StackCommerce | Professional Services | 90 | $35M | United States | Sift Science | Sift Dispute Management | Dispute Management | 2021 | n/a |
In 2021, StackCommerce deployed Sift Dispute Management to automate fraud decisioning and reduce chargebacks for its digital commerce and finance operations in the United States. Sift Dispute Management was implemented as the companys Dispute Management solution to centralize case intake, automate initial decisioning, and reduce manual review workload across payments and merchant operations.
The implementation focused on configuring automated fraud decisioning rules and dispute case workflows, operationalizing evidence collection and submission, and establishing automated routing for low risk disputes. Sift Dispute Management was embedded into StackCommerce payments and finance processes to manage case lifecycles, escalate complex disputes to analysts, and standardize triage and resolution steps.
Governance changes included revised dispute handling workflows and analyst triage processes to take advantage of automated decisions and reduce manual interventions. The vendor case study reports outcomes including a approximately 25% drop in chargeback loss rate and a 5x ROI, reflecting measurable reductions in chargeback impact while centralizing Dispute Management for digital commerce and finance functions in the United States.
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