List of SightMill Platform Customers
London, N1 7GU,
United Kingdom
Since 2010, our global team of researchers has been studying SightMill Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SightMill Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SightMill Platform for Customer Experience include: Tolley UK, a United Kingdom based Professional Services organisation with 210 employees and revenues of $241.0 million, HomeSwapper UK, a United Kingdom based Professional Services organisation with 20 employees and revenues of $3.0 million, FASTCASE, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using SightMill Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SightMill Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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FASTCASE | Professional Services | 10 | $1M | United States | SightMill | SightMill Platform | Customer Experience | 2018 | n/a |
In 2018, FASTCASE implemented the SightMill Platform to collect user feedback and improve the online product experience on Fastcase.com. FASTCASE used the SightMill Platform as a Customer Experience system to support CRM and product experience workflows in the United States. The deployment focused on embedding web and email survey capture, including NPS-style measurement and free-text feedback collection, with centralized tagging and dashboarding to give product teams structured visibility. Configuration included automatic routing of survey responses into internal team queues and CRM-connected workflows to enable feedback triage and categorization. Integrations were oriented toward feeding captured feedback into team collaboration streams and customer relationship management workflows, reducing manual transfer of user comments into operational systems. Operational coverage centered on customer experience, product management, and support functions responsible for the Fastcase.com user experience. Governance emphasized feedback-to-action processes, with teams adopting routing and triage workflows to surface user issues to the right owners. The SightMill testimonial explicitly highlighted that the implementation made it easier to listen to users, indicating improved visibility of user feedback.
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HomeSwapper UK | Professional Services | 20 | $3M | United Kingdom | SightMill | SightMill Platform | Customer Experience | 2019 | n/a |
In 2019, HomeSwapper UK embedded the SightMill Platform into its support site to run NPS web and email surveys. HomeSwapper UK used the SightMill Platform inside its Customer Experience function to collect structured Net Promoter Score feedback for customer support and product development workflows across the United Kingdom, sending about 5,000 surveys monthly with an average response rate near 7 percent to inform product and service improvements.
The implementation leveraged core SightMill Platform capabilities, notably NPS tracking, thematic analysis, sentiment analysis, and monthly reporting. Survey instrumentation was configured for web and email channels, and reporting routines produced recurring dashboards and exportable thematic summaries to surface recurring issues and feature requests for prioritization.
Survey outputs were integrated into HomeSwapper UK’s CRM-driven product development and support processes, enabling case-level linkage of NPS responses to support tickets and product backlog items. Operational coverage centered on the customer support site and product teams, with automated monthly report distribution supporting cross-functional review cycles.
Governance focused on operationalizing monthly reporting and thematic review, with product and engagement work prioritized from SightMill-generated themes and sentiment signals. The arrangement positioned the SightMill Platform as the primary Customer Experience feedback engine for informing incremental product and service improvements.
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Tolley UK | Professional Services | 210 | $241M | United Kingdom | SightMill | SightMill Platform | Customer Experience | 2018 | n/a |
In 2018, Tolley UK implemented the SightMill Platform to capture delegate feedback after training events, deploying the solution as part of its Customer Experience efforts. The SightMill Platform was used to instrument event surveys and delegate feedback workflows across training courses delivered in the United Kingdom. This implementation supported Tolley UK’s training, HR, and customer experience functions.
Configuration centered on event survey modules and Net Promoter Score style feedback collection for delegates, with survey templates, response capture, and near real-time reporting. The deployment included dashboards and analytics for trainers and administrators to monitor responses during and immediately after events, enabling rapid review of participant sentiment and qualitative comments. Automated survey distribution and response aggregation were applied to standardize post-event measurement and create a consistent feedback loop.
Operational coverage focused on post-training feedback across Tolley UK sites in the United Kingdom, with training and HR teams consuming SightMill Platform outputs to adjust delivery and course content. Governance emphasized standardized survey workflows and consolidated reporting to centralize delegate feedback within Customer Experience practices, enabling real-time feedback to improve training delivery as described in the SightMill testimonial. The implementation anchored event surveys and NPS style measurement as the primary mechanism for continuous improvement of instructor-led training.
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