List of Sitel Sykes CX Customers
Sitel Operating Corporation
600 Brickell Ave Ste 3200,
Miami, 33131, FL,
United States
Miami, 33131, FL,
United States
1 615-301-7100
Professional Services
160000
$2.5B
Since 2010, our global team of researchers has been studying Sitel Sykes CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sitel Sykes CX for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sitel Sykes CX for Professional Services include: Frasers Group, a United Kingdom based Retail organisation with 32000 employees and revenues of $7.42 billion, Monzo Bank, a United Kingdom based Banking and Financial Services organisation with 3700 employees and revenues of $1.57 billion, Mainstream Group Holdings Limited, a Australia based Professional Services organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Sitel Sykes CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sitel Sykes CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Frasers Group | Retail | 32000 | $7.4B | United Kingdom | Sitel Group | Sitel Sykes CX | Professional Services | 2020 | n/a |
In 2020, Frasers Group implemented Sitel Sykes CX, engaging Sitel Group for Professional Services to formalize customer experience and contact center operations across its retail portfolio. The Sitel Sykes CX deployment occurred alongside Frasers Group’s 2020 rollout of Enactor Store Solutions and Enactor OMS for point of sale and omnichannel order management, creating parallel investments in front‑line retail systems and managed CX services.
The Sitel Sykes CX engagement emphasized professional services delivery of omnichannel customer engagement capabilities, including contact center agent orchestration, routing and queue management, quality monitoring, and scripted agent workflows that support retail customer journeys. Configuration and service design focused on establishing operational processes, agent handover, and managed-service responsibilities typical of Professional Services implementations.
Operational coverage targeted CX and contact center functions that support Frasers Group brands and stores, aligning agent operating procedures with store-level Enactor Store Solutions and the group OMS while treating POS and OMS as separate retail system layers. Governance centered on centralized CX workflow standards and phased rollouts by brand, enabling consistent agent procedures and service-level practices across the retailer’s multi-brand estate.
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Mainstream Group Holdings Limited | Professional Services | 300 | $50M | Australia | Sitel Group | Sitel Sykes CX | Professional Services | 2019 | n/a |
In 2019, Mainstream Group Holdings Limited implemented Sitel Sykes CX as its customer experience platform within its Professional Services operations. The deployment focused on outsourcing relationship management with Sitel Group, using Sitel Sykes CX to deliver customer service, client transitions, and incident reporting across Mainstream's service teams.
Sitel Sykes CX was configured to support management reporting, quality assurance workflows, client onboarding and transition activity, and the setup of system requirements and business rules to service new clients. Functional capabilities implemented included customer interaction handling, enquiry resolution, complaint management, and formal incident reporting and documentation used by team leaders. The system also supported scheduling and distribution coordination for quarterly and year end processes under team leader control.
Operational coverage targeted client facing service teams and team leaders responsible for monitoring delivery to client service levels. The implementation connected Sitel Sykes CX to Mainstream's internal reporting and scheduling processes as part of client transitions, and it served as the interface for Sitel Group's managed delivery of customer interactions. The deployment centered on servicing customer enquiries and escalations across Mainstream's Professional Services functions.
Governance was formalized through documented procedures, business rules, and incident report workflows, with team leaders producing management reporting and attending client meetings to align service delivery. Ongoing operational governance included monitoring industry and regulatory changes and assessing impacts on service and system changes, coordinating with Sitel Group for delivery quality, and ensuring adherence to client service levels. Rollout and transition activities were executed during new client onboarding and were sustained through the team leader's operational period from 2019 to 2021.
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Monzo Bank | Banking and Financial Services | 3700 | $1.6B | United Kingdom | Sitel Group | Sitel Sykes CX | Professional Services | 2020 | n/a |
In 2020, Monzo Bank contracted Sitel Group to provision Sitel Sykes CX as a Professional Services engagement to support customer support for Other accounts in Monzo. The engagement positioned Sitel Sykes CX to provide outsourced contact center and support services that sit alongside Monzo's internal operations. The scope explicitly references companies that help with customer support such as Sykes and its subsidiaries as noted in Monzo documentation.
Sitel Sykes CX was configured to operate alongside Monzo's cloud infrastructure providers, including Amazon Web Services and Google Cloud, and to surface interaction and case data into Monzo's business intelligence layer with Looker. Functional analytics providers were incorporated to support technical issue resolution workflows and to enable collaboration between outsourced support agents and Monzo's analytics teams. Implemented Professional Services capabilities reflect contact center operations, case handling and analytics event forwarding to BI for troubleshooting and service orchestration.
Operational coverage concentrated on customer support and functional analytics, with Sitel Group's Sitel Sykes CX interfacing to teams responsible for app troubleshooting and customer inquiries. Governance and data handling were controlled under Monzo's privacy notice and contractual terms, aligning third party access to account related data with documented privacy obligations. The implementation links Monzo Bank Sitel Sykes CX Professional Services to customer support, cloud infrastructure, and business intelligence workflows.
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Buyer Intent: Companies Evaluating Sitel Sykes CX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sitel Sykes CX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sitel Sykes CX for Professional Services include:
- Starling Bank, a United Kingdom based Banking and Financial Services organization with 3500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Sitel Sykes CX Coverage
Sitel Sykes CX is a Professional Services solution from Sitel Group.
Companies worldwide use Sitel Sykes CX, from small firms to large enterprises across 21+ industries.
Organizations such as Frasers Group, Monzo Bank and Mainstream Group Holdings Limited are recorded users of
Sitel Sykes CX for Professional Services.
Companies using Sitel Sykes CX are most concentrated in Retail, Banking and Financial Services and Professional Services, with adoption spanning over 21 industries.
Companies using Sitel Sykes CX are most concentrated in United Kingdom and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Sitel Sykes CX across Americas, EMEA, and APAC.
Companies using Sitel Sykes CX range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Sitel Sykes CX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Sitel Sykes CX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Professional Services.