List of Skeepers Feedback Management Customers
Marseille, 13002,
France
Since 2010, our global team of researchers has been studying Skeepers Feedback Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Skeepers Feedback Management for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Skeepers Feedback Management for Customer Experience include: ENGIE, a France based Utilities organisation with 96454 employees and revenues of $85.78 billion, Maisons du Monde France, a France based Retail organisation with 3500 employees and revenues of $870.0 million, Ultra Premium Direct, a France based Consumer Packaged Goods organisation with 157 employees and revenues of $61.0 million and many others.
Contact us if you need a completed and verified list of companies using Skeepers Feedback Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ENGIE | Utilities | 96454 | $85.8B | France | Skeepers | Skeepers Feedback Management | Customer Experience | 2016 | n/a |
In 2016, ENGIE deployed Skeepers Feedback Management for ENGIE pour les professionnels in France to automate NPS measurement and manage satisfaction across subscription, service and churn-related processes. The deployment runs hundreds of thousands of automated surveys per year and operates alongside Avis Vérifiés as part of a combined customer feedback footprint, positioning Skeepers Feedback Management as the primary survey orchestration and analytics engine for the unit.
Skeepers Feedback Management was implemented with core capabilities for automated survey delivery, NPS calculation, remedial workflow orchestration and segment-level analytics. The configuration includes automated triggers that open follow-up actions when scores or responses meet predefined thresholds, and the platform provides analytics sliced by customer segment to surface retention and experience signals.
Operational coverage is national, focused on ENGIE pour les professionnels in France, and spans subscription management, field and remote service operations, and churn mitigation workflows. Governance and operational processes were adapted to route remedial workflows into timely resolution paths, with on-platform tracking reporting 95% of follow-ups handled on time, and analytics feeds informing frontline and customer experience teams to prioritize retention and satisfaction efforts.
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Maisons du Monde France | Retail | 3500 | $870M | France | Skeepers | Skeepers Feedback Management | Customer Experience | 2021 | n/a |
In 2021 Maisons du Monde France implemented Skeepers Feedback Management under the Customer Experience category to run omnichannel customer surveys and capture the Voice of the Customer. The deployment centralized survey orchestration across online and in store touchpoints and established Skeepers Feedback Management as the primary tool for CX measurement and feedback capture.
Configuration work focused on omnichannel survey workflows, contextual feedback tagging, real time decision dashboards and data flows for CRM enrichment. Functional capabilities implemented included survey creation and distribution, feedback classification for operational teams, dashboarding for real time decision making and data exports to CRM systems to enrich customer profiles.
The France based deployment provided operational coverage across customer care, e commerce and store operations, delivering contextual feedback directly to local operational teams. Integration activity centered on linking Skeepers Feedback Management with existing CRM systems and feeding consolidated feedback streams into decision dashboards used by managers and analysts.
Governance and rollout established feedback triage and escalation processes to route contextual comments to responsible operational owners, with dashboards driving faster response cycles. The implementation contributed to improved e commerce performance and customer loyalty metrics while enabling more detailed CX measurement and CRM enrichment through Skeepers Feedback Management.
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Ultra Premium Direct | Consumer Packaged Goods | 157 | $61M | France | Skeepers | Skeepers Feedback Management | Customer Experience | 2017 | n/a |
In 2017, Ultra Premium Direct implemented Skeepers Feedback Management as a Customer Experience solution to capture certified product feedback and orchestrate ongoing survey activity. The deployment combined Skeepers Verified Reviews with the Feedback Management module to centralize review collection and regular NPS surveys under a France based SaaS rollout.
Skeepers Feedback Management was configured to automate review publication workflows and to run monthly NPS and survey campaigns, sustaining an intake of approximately 800 reviews per month and maintaining an average product rating of 4.7. Functional capabilities implemented include certified review capture, review moderation and publication automation, and survey orchestration for Net Promoter Score and customer feedback loops.
The implementation included a direct integration with Salesforce for CRM enrichment, sending verified review and survey response data into CRM records to support customer 360 profiles. Operational coverage focused on e commerce, customer success and marketing teams in France, with feedback streams routed into Salesforce for segmentation and follow up.
Governance was formalized around automated publication rules and a monthly survey cadence to create repeatable feedback operations, and processes were adjusted to route insights from Skeepers Feedback Management into Salesforce driven workflows. Outcomes reported included improved visibility into product sentiment, actionable insights that helped reduce churn and raise customer satisfaction, consistent with the stated average rating of 4.7.
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