List of SkyTouch CRM Customers
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Since 2010, our global team of researchers has been studying SkyTouch CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SkyTouch CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SkyTouch CRM for CRM include: GrandStay, a United States based Leisure and Hospitality organisation with 90 employees and revenues of $25.0 million, Kensington Park Hotel United States, a United States based Leisure and Hospitality organisation with 30 employees and revenues of $9.0 million, Jays Inn & Suites Canada, a Canada based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using SkyTouch CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SkyTouch CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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GrandStay | Leisure and Hospitality | 90 | $25M | United States | SkyTouch Technology | SkyTouch CRM | CRM | 2018 | n/a |
In 2018 GrandStay implemented SkyTouch CRM as part of a brand-wide SkyTouch Hotel OS deployment across 41 properties to standardize property management, reporting, and distribution. The deployment used SkyTouch Technology's cloud-based platform and covered GrandStay's United States portfolio of extended stay hotels.
SkyTouch CRM was configured to provide CRM class functionality including guest communications, loyalty support, centralized guest profile consolidation, and analytics tied to property management events. The CRM configuration aligned contact and engagement workflows with reservation and operations data, enabling marketing, revenue management, and front desk guest services to access unified guest records.
The rollout was executed at the corporate level with templates and standardized reporting to ensure consistent distribution and operational practices across all properties. SkyTouch CRM delivered centralized analytics and 24/7 vendor support to corporate and property managers, supporting ongoing operations and reporting governance.
Governance focused on centralized configuration and standardized workflows for guest communications and loyalty across the portfolio, with property-level controls to accommodate local operations. GrandStay SkyTouch CRM CRM integration into the cloud-based Hotel OS established a single source for guest engagement data and consolidated reporting for the entire brand.
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Jays Inn & Suites Canada | Leisure and Hospitality | 10 | $1M | Canada | SkyTouch Technology | SkyTouch CRM | CRM | 2013 | n/a |
In 2013, Jays Inn & Suites Canada implemented SkyTouch Hotel OS to modernize property operations at its 40-room Virden, Manitoba property. The deployment later incorporated SkyTouch CRM, the SkyTouch guest experience application, placing the workstream in the CRM category. Implementation targeted operational modules for front desk operations, reporting, and remote management through the SkyTouch platform, with SkyTouch CRM providing guest profile consolidation and guest communications capabilities consistent with CRM functionality. Rollout and governance were scoped to a single-property environment for a small hospitality operator, with customers reporting faster staff training, improved reporting, and easier rate adjustments after adopting the SkyTouch platform in Canada.
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Kensington Park Hotel United States | Leisure and Hospitality | 30 | $9M | United States | SkyTouch Technology | SkyTouch CRM | CRM | 2018 | n/a |
In 2018, Kensington Park Hotel implemented SkyTouch CRM at its San Francisco property, extending the SkyTouch platform to address guest experience and operational coordination. The deployment is aligned to the CRM category and complements the property use of SkyTouch Hotel OS for front-desk operations, reporting, and EMV certified payments to support an international guest mix and simplify staff training.
SkyTouch CRM was configured to surface guest profiles and guest experience workflows, inferred from SkyTouch integrated platform capabilities and customer spotlights. Configuration work focused on centralized guest records, guest segmentation and orchestration of communications, consistent with standard CRM functional workflows for hospitality properties.
Operational integration linked SkyTouch Hotel OS front-desk transaction and payment processing to the SkyTouch CRM guest records, enabling unified reporting and operational handoffs at the single U.S. site. The implementation covered front-desk operations, reporting teams and payment processing, with data flows designed to reduce manual reconciliation between reservations, check in and guest communications.
Governance and rollout emphasized simplified staff onboarding and training at the property, reflecting reported outcomes of faster onboarding, improved reporting access and smoother operational workflows. EMV certified payments were a core operational control, supporting payment compliance while reducing payment training complexity for front-desk staff.
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Buyer Intent: Companies Evaluating SkyTouch CRM
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