List of Social Customer Care by Sprout Social Customers
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Since 2010, our global team of researchers has been studying Social Customer Care by Sprout Social customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Social Customer Care by Sprout Social for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Social Customer Care by Sprout Social for Customer Support include: Casey’s, a United States based Retail organisation with 36800 employees and revenues of $15.94 billion, NJ Transit, a United States based Transportation organisation with 12500 employees and revenues of $1.10 billion, Sun Tan City, a United States based Leisure and Hospitality organisation with 1000 employees and revenues of $300.0 million, Trello, a United States based Professional Services organisation with 25 employees and revenues of $3.0 million, T & T Seeds, a Canada based Retail organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Social Customer Care by Sprout Social, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Social Customer Care by Sprout Social customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Casey’s | Retail | 36800 | $15.9B | United States | Sprout Social | Social Customer Care by Sprout Social | Customer Support | 2025 | n/a | In 2025, Casey's implemented Social Customer Care by Sprout Social to centralize social customer care and strengthen Customer Support workflows across the Midwestern and Southern United States. The deployment was explicitly focused on CRM and customer service workflows and targeted faster response orchestration for social channels and guest relations teams. The Social Customer Care by Sprout Social implementation centralized message intake and routing, and configured case creation workflows that surface social conversations directly into Salesforce Service Cloud. Configuration emphasized queueing, assignment rules, and visibility controls that map social interactions to Service Cloud records, enabling unified incident tracking and handoff between social teams and CRM-driven service agents. Integration scope included a direct integration with Salesforce Service Cloud, which was used to accelerate response timelines and provide cross-team visibility. Operational coverage encompassed social and guest relations functions, aligning social inbox management with Service Cloud case workflows so social teams and guest relations could collaborate on escalations and resolution. Governance changes focused on standardizing CRM-driven social response processes and establishing shared workflow ownership between social care and guest relations. Outcomes stated in the source include a 90% faster response time and a tenfold improvement in communication between guest relations and social teams, reflecting the combined use of Social Customer Care by Sprout Social and Salesforce Service Cloud in Customer Support operations. | |
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NJ Transit | Transportation | 12500 | $1.1B | United States | Sprout Social | Social Customer Care by Sprout Social | Customer Support | 2020 | n/a | In 2020, NJ TRANSIT implemented Social Customer Care by Sprout Social as part of its Customer Support tooling. Social Customer Care by Sprout Social was deployed to manage social channel engagement and case workflows across NJ TRANSIT's network of line specific accounts. The deployment leveraged Sprout Social’s Smart Inbox and Cases features to route, tag and escalate customer inquiries, enabling coordinated responses with IT and other departments in New Jersey, United States. Configuration emphasized case assignment, shared inbox visibility and collaboration workflows for customer experience and operations staff. Operational coverage centered on customer experience teams handling public transit communications across NJ TRANSIT lines and supporting pandemic era communications and customer service. Reported outcomes included a 30 minute average first reply time in H1 2021 and substantially faster reporting and collaboration for customer experience teams. | |
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Sun Tan City | Leisure and Hospitality | 1000 | $300M | United States | Sprout Social | Social Customer Care by Sprout Social | Customer Support | 2025 | n/a | In 2025, Sun Tan City implemented Social Customer Care by Sprout Social as its Customer Support solution. The deployment centralized social support for approximately 270 salons across 22 states, enabling a team of 15 social media marketers to manage more than 600 social profiles across four networks. The implementation leveraged Sprout Social’s Smart Inbox and collaboration tools to create a unified message triage and assignment workflow. Configuration focused on centralized profile management, monitoring streams, and in-platform collaboration to support coordinated responses and escalation paths across agents. Social Customer Care by Sprout Social was used to support both social marketing and customer service functions, handling more than 500 incoming messages per day. The Sun Tan City social team achieved a 71 percent response rate within 24 hours through consolidated inbox operations and team-based ownership of location-specific pages. Governance was structured around the 15-person social team with in-platform collaboration rules, unified inbox governance, and location-specific page management that aligned local salon accounts to corporate oversight. The deployment provided reporting and visibility at the location level to support operational oversight across the 270 salons. Outcomes reported over the course of a year included more than 29 million impressions from location-specific Pages and a 79 percent growth in overall following, outcomes attributed to the centralized management, monitoring, and collaborative response workflows enabled by Social Customer Care by Sprout Social. | |
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Retail | 20 | $2M | Canada | Sprout Social | Social Customer Care by Sprout Social | Customer Support | 2021 | n/a |
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Professional Services | 25 | $3M | United States | Sprout Social | Social Customer Care by Sprout Social | Customer Support | 2015 | n/a |
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Buyer Intent: Companies Evaluating Social Customer Care by Sprout Social
- City Of San Antonio, a United States based Government organization with 13723 Employees
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