List of SocrateCRM Customers
Brașov, 500057,
Romania
Since 2010, our global team of researchers has been studying SocrateCRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SocrateCRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SocrateCRM for CRM include: BSH Electrocasnice Romania, a Romania based Manufacturing organisation with 44 employees and revenues of $121.0 million, PiatraOnline Romania, a Romania based Retail organisation with 50 employees and revenues of $7.0 million, Bio-Circle Surface Technology Romania, a Romania based Distribution organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using SocrateCRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SocrateCRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bio-Circle Surface Technology Romania | Distribution | 30 | $3M | Romania | BITSoftware | SocrateCRM | CRM | 2019 | n/a |
In 2019, Bio-Circle Surface Technology Romania implemented SocrateCRM as part of a coordinated deployment that also included SocrateERP and SocrateBI from BITSoftware. The deployment targeted digitization of manufacturing and operations, sales and reporting across the companys Romanian operations. SocrateCRM, in the CRM category, was positioned to centralize customer management and sales workflows.
SocrateERP provided production and service process control while SocrateCRM handled contact management, opportunity tracking and service case workflows, and SocrateBI consolidated transactional and operational reporting into dashboards and reports. Configuration work focused on aligning product and inventory records with customer order flows and on defining sales stages and service lifecycle states to support distribution and light manufacturing operations.
The three products were implemented to share a common data model and support end to end visibility across production, service and customer management in Romania. Operational coverage included production, service and sales functions within the Romanian site, enabling cross functional access to unified reporting and operational status through SocrateBI.
Governance emphasized centralized reporting using SocrateBI and standardized process definitions for production, service and customer management to improve process visibility. The vendor case notes that the implementation improved process visibility for production, service and customer management in the region, and operational controls were centralized across ERP, CRM and BI modules.
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BSH Electrocasnice Romania | Manufacturing | 44 | $121M | Romania | BITSoftware | SocrateCRM | CRM | 2021 | n/a |
In 2021, BSH Electrocasnice Romania implemented SocrateCRM from BITSoftware to automate after-sales and customer service operations. The SocrateCRM CRM deployment centralized customer requests and support workflows across Romania, targeting the customer support and service process area for the manufacturing business.
Configuration centered on centralized case management and workflow automation for service request intake, triage, and resolution, embedding role based routing and process enforcement for after-sales teams. The implementation emphasized service process configuration to standardize handling and coordinate handoffs between internal service agents and external partners.
Operational coverage included the after-sales and customer service departments and nationwide service partners in Romania, consolidating support activity into a single CRM instance to serve as the primary operational platform. The deployment did not document additional named system integrations in the source, with SocrateCRM functioning as the central support orchestration layer.
Governance and rollout focused on process standardization and partner coordination, centralizing request intake and escalation workflows to align service partner responsiveness. According to the vendor case study, the project delivered faster case handling and improved responsiveness for nationwide service partners.
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PiatraOnline Romania | Retail | 50 | $7M | Romania | BITSoftware | SocrateCRM | CRM | 2023 | n/a |
In 2023 PiatraOnline Romania deployed SocrateCRM, a CRM application from BITSoftware, to support sales, marketing and customer interactions for its Romanian ecommerce site and showroom operations. SocrateCRM is used as a CRM to centralize customer data, unify contact and opportunity records, and provide a single customer profile across online and in-store channels.
The implementation centers on core CRM capabilities aligned to sales automation, marketing campaign management and customer interaction tracking, with configuration focused on opportunity management, lead capture and support workflow orchestration. Deployment covers ecommerce and showroom teams in Romania, impacting sales, marketing and customer support functions, and includes governance to centralize customer data and standardize sales and support processes to improve cross-channel handoffs and case handling.
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