List of Softswitch Customers
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Since 2010, our global team of researchers has been studying Softswitch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Softswitch for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Softswitch for PBX, VoiP and Phone Systems include: ServiVoIP US, a United States based Communications organisation with 10 employees and revenues of $1.0 million, MultaHost, a United States based Communications organisation with 10 employees and revenues of $1.0 million, Talkycom United Arab Emirates, a United Arab Emirates based Communications organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Softswitch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Softswitch customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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MultaHost | Communications | 10 | $1M | United States | VoipSwitch | Softswitch | PBX, VoiP and Phone Systems | 2010 | n/a |
In 2010, MultaHost deployed Softswitch to offer hosted softswitch services, positioning the company within PBX, VoiP and Phone Systems for wholesale and retail VoIP customers. The deployment uses licensed VoipSwitch software rented directly from Voiceserve, and operates as a hosted managed softswitch from MultaHost's US Delaware presence to enable rapid market entry and turnkey softswitch hosting.
The Softswitch implementation centers on Class 5 softswitch functionality, integrated IVR and billing capabilities, and multi‑tenant service provisioning. Core configuration work focused on call routing and session control, billing and rating engines, CDR capture and mediation, and IVR configuration to support both wholesale routing and retail subscriber features.
Operationally the solution is delivered as a hosted/managed service, with MultaHost controlling the VoipSwitch licenses obtained from Voiceserve and embedding the Softswitch within its data center footprint in Delaware. The configuration supports wholesale carriers and retail VoIP subscribers, and the architecture emphasizes centralized provisioning, tenant isolation and hosted billing to enable rapid customer onboarding.
Governance and rollout were oriented around a turnkey hosting model and streamlined operational playbooks, covering license management with Voiceserve, service provisioning workflows, IVR scripting governance and billing reconciliation processes. For a small communications operator, the deployment model prioritizes managed operations and automated onboarding to sustain a compact support organization while delivering PBX, VoiP and Phone Systems services to multiple customer segments.
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ServiVoIP US | Communications | 10 | $1M | United States | VoipSwitch | Softswitch | PBX, VoiP and Phone Systems | 2014 | n/a |
In 2014, ServiVoIP US deployed a Softswitch. The Softswitch implemented VoipSwitch-based hosted platforms and dedicated server offerings in the PBX, VoiP and Phone Systems category, enabling calling cards, residential VoIP and virtual PBX services delivered to VoIP operators across the Americas and Latin America. The deployment framed ServiVoIP US as a provider of hosted VoipSwitch platforms and operator-dedicated server instances for service delivery.
Configuration emphasized VoipSwitch calling cards, PBX and billing modules, with the Softswitch platform configured to support operator-facing provisioning, multi-tenant service management and recurring billing workflows. Architecture combined centralized hosted control plane functions with customer-dedicated server deployments to support session routing, SIP signaling and virtual PBX feature sets consistent with PBX, VoiP and Phone Systems implementations. Operational scope covered service delivery, customer provisioning and billing functions for operator customers across the Americas and Latin America.
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Talkycom United Arab Emirates | Communications | 10 | $1M | United Arab Emirates | VoipSwitch | Softswitch | PBX, VoiP and Phone Systems | 2019 | n/a |
In 2019, Talkycom United Arab Emirates deployed Softswitch within its PBX, VoiP and Phone Systems portfolio, leveraging VoipSwitch among the proprietary and open source softswitch platforms it installs and supports. The implementation is positioned to deliver SIP trunking, DID and PBX services across the UAE and India region and reflects a systems integration and managed service delivery model rather than an internal enterprise telco project.
The Softswitch deployment centers on softswitch and PBX module usage, including SIP trunk termination, DID assignment and session routing, tenant provisioning and PBX feature sets for hosted customer accounts. Configuration patterns inferred from the provider use case include centralized call routing logic, multi tenant provisioning workflows and role based administrative controls for service technicians and support staff.
Operationally the solution interfaces with carrier SIP trunks and customer SIP endpoints to enable trunking and DID services across sites in the UAE and India region, supporting network operations, service delivery and customer support functions. Talkycom lists VoipSwitch as an implemented platform, indicating practical integration with softswitch control planes and provisioning APIs common to PBX, VoiP and Phone Systems deployments.
Governance is delivered through an install and support model, with configuration management and ongoing support responsibilities maintained by Talkycom as the system integrator and service operator. The narrative reflects a service provider deployment pattern where the Softswitch functions are instrumented for provisioning, operations and support rather than being limited to a single enterprise business unit.
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