List of Sogolytics SogoCX Customers
Herndon, 20171, VA,
United States
Since 2010, our global team of researchers has been studying Sogolytics SogoCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sogolytics SogoCX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sogolytics SogoCX for Customer Experience include: Embassy Suites by Hilton, a United States based Leisure and Hospitality organisation with 7000 employees and revenues of $700.0 million, Legacy Healthcare, a United States based Healthcare organisation with 1000 employees and revenues of $250.0 million, All In Credit Union, a United States based Banking and Financial Services organisation with 200 employees and revenues of $11.0 million and many others.
Contact us if you need a completed and verified list of companies using Sogolytics SogoCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sogolytics SogoCX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
All In Credit Union | Banking and Financial Services | 200 | $11M | United States | Sogolytics | Sogolytics SogoCX | Customer Experience | 2024 | n/a |
In 2024, All In Credit Union implemented Sogolytics SogoCX to modernize its member experience and analytics program across its U.S. branches. The implementation focused on the Customer Experience and CRM area, centralizing member feedback collection and analytics to inform branch and contact center workflows.
Sogolytics SogoCX was configured to deliver continuous feedback capture, NPS tracking and reporting, text analytics for open comments, automated routing of high priority feedback, and lead capture workflows tied to member responses. The deployment included dashboards and alerts to provide actionable visibility to front line staff and managers, and standard survey orchestration to measure member satisfaction over time.
Operational scope covered branch teams, member service representatives, and lending intake functions across All In Credit Union's U.S. footprint, aligning Customer Experience program data with CRM area processes and branch service governance. Governance changes emphasized faster triage and escalation of high value feedback, modifying staff workflows so surfaced issues and opportunities could be assigned and tracked.
The project produced explicit business outcomes reported by the vendor, including NPS moving from approximately 60 to approximately 80, generation of more than 20 new loan leads with a 55 percent closing rate, and staff hour savings driven by quicker identification of high value feedback. These outcomes were linked directly to Sogolytics SogoCX's feedback analytics, NPS measurement, and lead capture capabilities.
|
 |
Embassy Suites by Hilton | Leisure and Hospitality | 7000 | $700M | United States | Sogolytics | Sogolytics SogoCX | Customer Experience | 2023 | n/a |
In 2023 Embassy Suites by Hilton implemented Sogolytics SogoCX as a Customer Experience application to run employee experience research for its Orlando operations and to inform hotel-level management practices. The deployment focused on HR-led listening programs at the property level within the brand, leveraging survey instrumentation and structured feedback collection to capture frontline employee perspectives across guest service units and back-of-house functions.
Sogolytics SogoCX was configured to surface barriers to employee empowerment, using analytic workflows to translate survey signals into targeted manager action plans and coaching items. The implementation emphasized action-planning capabilities and reporting commonly found in Customer Experience platforms, enabling managers to prioritize intervention areas and track follow-up through dashboards and closed-loop feedback processes.
Governance centered on HR and property operations, with findings routed into manager-level accountability and routine operational review cycles to convert research into behavioral changes. Embassy Suites by Hilton used the Sogolytics SogoCX outputs to improve staff engagement, empower employees to act on service issues, reduce turnover pressures, and strengthen service delivery across the properties, aligning employee experience insights with guest experience outcomes.
|
 |
Legacy Healthcare | Healthcare | 1000 | $250M | United States | Sogolytics | Sogolytics SogoCX | Customer Experience | 2023 | n/a |
In 2023 Legacy Healthcare deployed Sogolytics SogoCX as a Customer Experience platform to collect patient and resident feedback across its managed network of more than 60 facilities in Illinois, South Dakota, and Montana. The Sogolytics SogoCX implementation targeted patient experience and resident engagement workflows, explicitly supporting post-discharge and journey surveys to capture sentiment at multiple touchpoints in the care journey.
The deployment configured Sogolytics SogoCX to run automated post-discharge and journey survey workflows, centralize survey templates, and consolidate feedback for operational teams. Functional capabilities implemented included patient and resident feedback collection, closed-loop feedback processes that routed actionable items to care and quality teams, and consolidated reporting for multi-site oversight.
Operationally the solution covered resident engagement and follow-up across clinical and care coordination functions at the facility level, and it standardized follow-up workflows to ensure responses were acted on. The Sogolytics SogoCX deployment improved resident sentiment in days, enabled closing the feedback loop through post-discharge and journey surveys, and saved hundreds of hours on reporting and data consolidation.
|
Buyer Intent: Companies Evaluating Sogolytics SogoCX
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||