List of Spitch Omnichannel Customers
Zurich, 8002,
Switzerland
Since 2010, our global team of researchers has been studying Spitch Omnichannel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Spitch Omnichannel for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Spitch Omnichannel for Chatbots and Conversational AI include: PostFinance, a Switzerland based Banking and Financial Services organisation with 3600 employees and revenues of $1.65 billion, Dsk Bank Ead, a Bulgaria based Banking and Financial Services organisation with 3560 employees and revenues of $1.00 billion, Versicherungskammer, a Germany based Insurance organisation with 240 employees and revenues of $101.0 million and many others.
Contact us if you need a completed and verified list of companies using Spitch Omnichannel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Spitch Omnichannel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dsk Bank Ead | Banking and Financial Services | 3560 | $1.0B | Bulgaria | Spitch AI | Spitch Omnichannel | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Dsk Bank Ead deployed Spitch Omnichannel as an omnichannel virtual assistant for its retail contact centre. The bank implemented Spitch Omnichannel in the Chatbots and Conversational AI category to automate routine customer inquiries and centralize voice and text customer interactions.
The implementation combined voice and text channels with intent recognition, dialogue management, and automated response routing to reduce manual agent handling. Spitch Omnichannel was configured to handle routine inquiries, escalate complex cases to human agents, and link conversational flows to CRM and contact centre automation processes.
Technical integration focused on tying Spitch Omnichannel into Dsk Bank Ead’s CRM and contact centre automation layers in Bulgaria, enabling session continuity across channels and automated ticket creation into existing workflows. Operational coverage targeted the retail contact centre in Bulgaria and impacted customer service and contact centre operations including inbound support and case triage.
Rollout governance emphasized staged cutovers, monitoring of production traffic, and adjustments to contact centre workflows to accommodate automated handling. Outcomes reported after rollout included a reduction in cost per call of approximately 19 percent and improvements in answer speed of up to 80 percent, with measurable average handling time and cost improvements tracked by the bank.
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PostFinance | Banking and Financial Services | 3600 | $1.7B | Switzerland | Spitch AI | Spitch Omnichannel | Chatbots and Conversational AI | 2022 | n/a |
In 2022, PostFinance implemented Spitch Omnichannel as a Chatbots and Conversational AI solution to deliver an automatic voice-driven document-ordering virtual assistant. The deployment targeted banking contact-centre automation in Switzerland, with a primary objective to provide 24/7 self-service document requests and reduce average handling time for document ordering workflows.
The Spitch Omnichannel implementation combined voice biometric verification with voice-driven ordering flows, using speech recognition, intent detection, and conversational orchestration to authenticate callers and capture document requests end to end. Functional capabilities implemented included an automated voice virtual assistant for document ordering and voice biometric verification for caller authentication, instrumented within the conversational layer of the contact-centre channel.
Operational scope encompassed PostFinance contact-centre operations in Switzerland and focused on enabling fully automated document ordering outside business hours, shifting routine document requests to an always-on self-service channel. The solution positioned Spitch Omnichannel as the customer-facing Chatbots and Conversational AI application for document-ordering and authentication use cases within PostFinance customer service.
Governance emphasized secure voice biometric verification and operational control within contact-centre processes, aligning conversational workflows with existing customer service handling for escalations. The implementation helped PostFinance offer fully automated document ordering outside business hours and supported the stated goal of reducing average handling time for document-request interactions.
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Versicherungskammer | Insurance | 240 | $101M | Germany | Spitch AI | Spitch Omnichannel | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Versicherungskammer implemented Spitch Omnichannel, deploying a Spitch speech and voice solution to automate damage-claim intake and routing. The work is categorized under Chatbots and Conversational AI and targeted contact-centre claims operations within Germany.
Spitch Omnichannel was configured to support first-touch routing for claimants, combining speech recognition, intent classification, and dialog management to capture claimant details and determine routing to claims handlers. The implementation focused on damage-claim intake workflows and automated routing logic to reduce misrouted interactions and streamline initial claimant engagement.
Operational scope covered the Versicherungs kammer contact centre and claims process automation in Germany, improving first-touch routing and customer experience. Reported outcomes included a drop in misrouted calls from approximately 40% to 15%, reflecting a measurable reduction in routing errors after the Spitch Omnichannel deployment.
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