List of Spixii Customers

Spixii

14 East Bay Lane,
London, E15 2GW,
United Kingdom

https://www.spixii.com/

44 75 7528-0820

Professional Services

$1M

Since 2010, our global team of researchers has been studying Spixii customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Spixii for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Spixii for Chatbots and Conversational AI include: Bupa, a United Kingdom based Insurance organisation with 87132 employees and revenues of $21.70 billion, HSBC, a United Kingdom based Banking and Financial Services organisation with 5836 employees and revenues of $4.95 billion, Zurich Insurance Group UK, a United Kingdom based Insurance organisation with 4500 employees and revenues of $326.0 million and many others.

Contact us if you need a completed and verified list of companies using Spixii, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Spixii customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Bupa	Insurance	87132	$21.7B	United Kingdom	Spixii	Spixii	Chatbots and Conversational AI	2019	n/a	In 2019, Bupa implemented Spixii in the Chatbots and Conversational AI category to deliver an on-site conversational quoting and customer guidance capability. The deployment targeted the Bupa UK website and ran as a pilot exposed to around half of website visitors, with the explicit objective of providing a guide price then progressing to a more detailed, preference-driven quote and capturing customer feedback in real time. Spixii was configured as a messaging interface with modular capabilities for initial price estimation, conversational preference capture, product information delivery, and feedback collection. The implementation included a conversational quoting workflow that guided users through feature selection, progressively collected context to refine quotes, and surfaced additional explanatory content to help customers understand product features. To build a scalable architecture aligned with the solution requirements, Spixii leveraged AWS services including EC2 instances, Load Balancer, RDS, CloudWatch, and VPN Gateway to facilitate secure interconnections between the conversational solution and the payment interface. The architecture supported web hosting on Bupa UK, session management for live conversations, and operational telemetry via CloudWatch, while the VPN Gateway enabled controlled connectivity to the payment endpoint used during quote-to-purchase flows. Governance and rollout were organized around a pilot approach, enabling rapid development, integration, and iteration of the conversational flows and backend connections. The resulting Spixii chatbot provided a user-friendly messaging interface that delivered guide pricing, refined quotes through conversational preference capture, offered additional product information, and produced customer insight via real-time feedback, while accelerating the product development cycle compared to prior release practices.
HSBC	Banking and Financial Services	5836	$5.0B	United Kingdom	Spixii	Spixii	Chatbots and Conversational AI	2020	n/a	In 2020, HSBC deployed Spixii as a Chatbots and Conversational AI application to introduce conversational interfaces within its UK Commercial Banking operations. The deployment targeted commercial customer engagement and support workflows used by Relationship Managers and Product Specialists across UK Commercial Banking, aligning the application with business-facing channels rather than enterprise-wide infrastructure. Functional capabilities implemented with Spixii emphasized natural language understanding, intent classification, dialog management, context persistence, and conversation orchestration. The configuration included configurable conversation flows, form based data capture to collect customer inputs, automated routing logic to surface complex cases for human attention, and conversation analytics to track intent trends and usage patterns. Operational coverage focused on UK Commercial Banking channels and coordination with HSBC analytics teams. Integration patterns were aligned to standard conversational platform practices, enabling handover to human agents and routing to specialist teams, while conversation telemetry and analytics were made available to reporting and BI functions for dashboarding and investigation by analytics teams. Governance and rollout followed business driven, iterative delivery practices, using requirements intake from product owners, iterative testing, and staged releases coordinated with development, analysis, and test teams. Governance included content management for conversational scripts, review processes for compliance and risk control, and ongoing maintenance handoffs to UK Commercial Banking product owners and support teams.
Zurich Insurance Group UK	Insurance	4500	$326M	United Kingdom	Spixii	Spixii	Chatbots and Conversational AI	2018	n/a	In 2018, Zurich Insurance Group UK implemented Spixii in the Chatbots and Conversational AI category to pilot a 24/7 claims reporting channel for digital native customers. The program was explicitly scoped to test customer appetite for out-of-hours reporting and to alter customer service and claims intake workflows without changing stated system inventories. Zurich and Spixii ran a series of collaborative workshops that aligned service design, claims and customer operations objectives and compressed design cycles. Using Spixii’s trademark methodology, the team designed the chatbot Zara in one week, iterated the conversation five times in a single day through vigorous user testing and customer feedback, and built and implemented Spixii within two weeks. The implementation embedded empathy and behavioural analysis into conversational flows, and prioritized validated user journeys and iterative script tuning as core functional capabilities. Operational governance centered on rapid iterative validation, daily user testing feedback loops and conversion of feedback into conversation scripts and automation rules, with direct involvement from Zurich’s service design leadership. The deployment focused on UK customer claims reporting and positioned Spixii and Zurich to proceed to release after accelerated validation, with Zurich’s Service Design Executive Rob Brewer highlighting the approach as unusually fast and effective for readiness.

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