List of Springbrook CivicPay Online Customers
Portland, 97205, OR,
United States
Since 2010, our global team of researchers has been studying Springbrook CivicPay Online customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Springbrook CivicPay Online for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Springbrook CivicPay Online for Payment Processing include: Sweet Home, a United States based Government organisation with 1775 employees and revenues of $213.0 million, City of Mount Vernon, NY, a United States based Government organisation with 700 employees and revenues of $115.0 million, Eagle Mountain City, a United States based Government organisation with 400 employees and revenues of $48.0 million, City of Callaway, FL, a United States based Government organisation with 78 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Springbrook CivicPay Online, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Springbrook CivicPay Online customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Callaway, FL | Government | 78 | $25M | United States | Springbrook Software | Springbrook CivicPay Online | Payment Processing | 2020 | n/a |
In 2020, the City of Callaway implemented Springbrook CivicPay Online as part of the CivicPay Suite to centralize municipal Payment Processing. The Springbrook CivicPay Online deployment enabled online bill payment channels and aimed to expand customer self-service for municipal billing and utility payments.
Configuration focused on customer-facing payment flows and electronic bill presentment consistent with Payment Processing functionality. The implementation utilized Springbrook CivicPay Online capabilities for payment acceptance, posting and reconciliation workflows, and automated acknowledgement to customers. These functional elements aligned with standard municipal payment operations and billing cycle processing.
Operational scope covered municipal billing and customer service functions, and the case study explicitly links the CivicPay deployment to improvements in customer support and online bill payment. Governance centered on consolidating payments and support workflows under the CivicPay Online portal to simplify customer interactions with billing staff. The case narrative highlights structural changes to payment channels and customer support rather than providing quantified outcomes.
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City of Mount Vernon, NY | Government | 700 | $115M | United States | Springbrook Software | Springbrook CivicPay Online | Payment Processing | 2021 | n/a |
In 2021, the City of Mount Vernon, NY implemented Springbrook CivicPay Online for Payment Processing, a municipal online payments portal deployed to support utility billing, customer engagement, and municipal receivables. The implementation was led through the city Business Systems Analyst role and targeted online utility bill payments, customer self-service enrollment, and electronic payment posting to municipal accounts.
Springbrook CivicPay Online was configured to manage customer enrollment flows, online payment checkout, and reconciled payment posting workflows that feed municipal billing records. Configuration work emphasized customer-facing enrollment and payment continuity, aligning payment posting rules with the city billing cadence and collections workflows common to Payment Processing systems.
The deployment was integrated into an existing city data pipeline that handles more than 50,000 records across Springbrook, Tableau, and Tolemi, and it operates alongside the citys cloud-based ERP. Operational coverage included utilities, finance, and customer service functions, with data synchronization used for billing reconciliation and reporting.
Governance activities centered on data security, permissions management, and end-user training across departments, coordinated with legal, finance, and vendor partners. The CivicPay Online rollout increased user engagement by 11 percent in five months and reached 24 percent customer enrollment, outcomes overseen by the Business Systems Analyst as part of broader efforts to streamline municipal payment operations.
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Eagle Mountain City | Government | 400 | $48M | United States | Springbrook Software | Springbrook CivicPay Online | Payment Processing | 2000 | n/a |
In 2000, Eagle Mountain City implemented Springbrook CivicPay Online as its Payment Processing solution for municipal utility billing in Eagle Mountain, Utah. The deployment used Springbrook's Xpress Bill Pay CivicPay-style online payment portal embedded within the Springbrook suite to centralize electronic utility payments and support customer self-service. Springbrook CivicPay Online was configured to handle public-facing payment flows and capture full credit card transactions, aligning online payment intake directly with the city utility billing workflow. The implementation emphasized reducing paper and mail-based payments by routing customer-initiated transactions to the online portal.
Operationally the Payment Processing deployment shifted most utility payment volume to the online channel, with the city reporting that 100% of credit card payments are processed through Springbrook CivicPay Online, which reduced mail traffic and increased resident self-service. The change impacted utility billing operations and customer service procedures by consolidating payment acceptance on the Springbrook CivicPay Online platform and reducing manual payment handling. Governance adjustments focused on channel management and exception handling for non-electronic payments, aligning departmental workflows to an online-first payment processing model.
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Sweet Home | Government | 1775 | $213M | United States | Springbrook Software | Springbrook CivicPay Online | Payment Processing | 2020 | n/a |
In 2020, Sweet Home implemented Springbrook CivicPay Online as its payment portal for municipal billing. Sweet Home implemented Springbrook CivicPay Online as a Payment Processing solution to handle resident bill presentment and online payments for municipal services and utility billing.
Deployment centered on the Springbrook CivicPay Online payment portal with functional coverage aligned to Payment Processing workflows. Module usage inferred from CivicPay materials includes online bill presentment, resident self-service payment processing, automated payment capture, and reconciliation and reporting functionality, configured to support municipal billing cycles and routine payment transactions.
Operational scope concentrated on municipal billing and finance operations for Sweet Home, Oregon, with the application servicing resident payments and customer interactions. The source highlights improved customer service from online payments, and governance shifted toward centralized online payment handling and self-service channels within billing and customer service workflows.
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