List of Starfish Provisioning Solution Customers
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Since 2010, our global team of researchers has been studying Starfish Provisioning Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Starfish Provisioning Solution for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Starfish Provisioning Solution for Intelligent Process Automation include: RELX Group, a United Kingdom based Professional Services organisation with 35700 employees and revenues of $10.62 billion, AIG UK, a United Kingdom based Insurance organisation with 2815 employees and revenues of $2.35 billion and many others.
Contact us if you need a completed and verified list of companies using Starfish Provisioning Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Starfish Provisioning Solution customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AIG UK | Insurance | 2815 | $2.4B | United Kingdom | Starfish Associates | Starfish Provisioning Solution | Intelligent Process Automation | 2016 | n/a |
In 2016, AIG UK implemented the Starfish Provisioning Solution from Starfish Associates as an Intelligent Process Automation initiative to centralize telephony provisioning and directory management within its corporate telephony function. The deployment targeted Avaya user lifecycle workflows, aiming to streamline the deletion and addition of Avaya telephone users and to reduce routine telephony administration for end users.
The implementation included an automated directory and provisioning engine and a self service portal for telephone users that removed basic administration tasks from support teams. Starfish Provisioning Solution was configured to automate internal directory updates and to provision new attendant directories across Europe using Avaya One X attendant, applying lifecycle automation patterns common to Intelligent Process Automation for user provisioning, approval routing, and directory synchronization. Operational management included administration of Avaya Session Manager and Avaya System Manager as part of the solution supporting provisioning and call routing integrity.
Integration and operational coverage extended to work with Avaya platforms, Verizon, and third party partners during a broader migration of the telephony estate to SIP. The project supported physical relocation of the Rotterdam and Istanbul branch offices and coordinated first day support and ongoing end user support, and it assisted business leads in migrating branch offices from ISDN to SIP in preparation for SIP native capabilities such as presence.
Governance changes centered on shifting basic telephony administration to automated workflows and a self service experience, with internal and external teams collaborating on cutover and first day support procedures. Explicit outcomes recorded include reduced basic telephony administration for end users and reduced call costs linked to the ISDN to SIP migration, while ongoing support and session manager administration remained part of the operational model.
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RELX Group | Professional Services | 35700 | $10.6B | United Kingdom | Starfish Associates | Starfish Provisioning Solution | Intelligent Process Automation | 2019 | n/a |
In 2019 RELX Group is listed in third party technographic data as a user of Starfish Provisioning Solution, an application in the Intelligent Process Automation category. The Datanyze listing associates RELX Group with Starfish Associates provisioning software for automating contact center and unified communications provisioning across its UK and EMEA environment, and this association has not been publicly confirmed by Starfish or RELX.
Starfish Provisioning Solution is presented in the data as a provisioning platform, implying implementation of automation workflows that orchestrate user and device provisioning, service templates, and provisioning orchestration for contact center routing and unified communications inventories. Module usage such as contact center provisioning and connectors to ITSM and HR systems, inferred as ServiceNow and Workday connectors from the technographic context, is not stated by the vendor or customer and should be treated as probable capabilities consistent with Intelligent Process Automation platforms.
The inferred operational scope focuses on contact center operations and unified communications administration across RELX Group sites in the UK and EMEA, aligning the Starfish Provisioning Solution with telecom provisioning and communications lifecycle workflows. There is no public detail about rollout sequencing, governance committees, or implementation partners in the provided sources, so governance and process changes remain unconfirmed.
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