List of Stayntouch Hotel PMS Customers
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United States
Since 2010, our global team of researchers has been studying Stayntouch Hotel PMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Stayntouch Hotel PMS for Hotel Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Stayntouch Hotel PMS for Hotel Property Management include: The Meritage Resort and Spa (Napa Valley, CA), a United States based Leisure and Hospitality organisation with 350 employees and revenues of $50.0 million, Margaritaville Lake Resort, Lake Conroe, a United States based Leisure and Hospitality organisation with 250 employees and revenues of $45.0 million, Galleria Park Hotel, a United States based Leisure and Hospitality organisation with 100 employees and revenues of $10.0 million, Vista Collina Resort (Napa Valley, CA), a United States based Leisure and Hospitality organisation with 50 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Stayntouch Hotel PMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Stayntouch Hotel PMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Galleria Park Hotel | Leisure and Hospitality | 100 | $10M | United States | StayNTouch | Stayntouch Hotel PMS | Hotel Property Management | 2014 | n/a |
In 2014, Galleria Park Hotel implemented Stayntouch Hotel PMS, deploying StayNTouch's mobile overlay to extend guest and staff mobility within its Hotel Property Management environment. The deployment was introduced at the San Francisco property and represents the latest Commune Hotels & Resorts property to adopt StayNTouch tooling.
Galleria Park Hotel implemented three StayNTouch cloud solutions on a single platform, including StayNTouch Cloud PMS which overlays front office functions onto tablets and mobile devices, Zest Web enabling mobile web guest pre engagement and mobile guest services without an app, and Rover Housekeeping providing a touch optimized interface for room attendant workflows. StayNTouch Cloud PMS includes remote key encoding, secure credit card swipe with point to point encryption, real time updates to room status and line busting capability designed to enable staff flexibility and minimal training.
The platform was deployed as a plug in to the hotel’s existing property management system and is white labeled so guest actions are reflected in the PMS in real time, enabling mobile guest check in and check out workflows, push notifications for departing guests, folio email delivery and staffless key fulfillment via a key dispenser. Operational coverage focused on front office, guest services and housekeeping at the single Galleria Park Hotel site in San Francisco, with pre arrival reservation review, upgrade offers and upsell opportunities surfaced through the Zest Web mobile experience.
Rollout emphasized workflow restructuring for front desk and housekeeping by instrumenting mobile devices and centralizing guest initiated actions into the Stayntouch Hotel PMS platform. Explicit outcomes noted in the implementation include expedited arrival and checkout processes, the ability for guests to review bills and request folios by email, promotion and monetization of late checkouts, and increased flexibility for staff.
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Margaritaville Lake Resort, Lake Conroe | Leisure and Hospitality | 250 | $45M | United States | StayNTouch | Stayntouch Hotel PMS | Hotel Property Management | 2020 | n/a |
In 2020, Margaritaville Lake Resort Lake Conroe implemented Stayntouch Hotel PMS to support Hotel Property Management across its 335 room resort. The deployment was positioned to manage core front desk and guest services workflows during the property opening, and the resort publicly reported a smooth opening weekend attributable to the software.
The implementation included Stayntouch Hotel PMS components marketed as RoverMobilePMS for front desk mobility and ZestSolutions for guest self-service, enabling mobile check-in and check-out workflows and a smart kiosk station in the lobby. Configuration focused on guest arrival and departure orchestration, room assignment and status updates, and mobile device driven check-in flows, aligning with standard Hotel Property Management operational terminology and capabilities.
Operational coverage centered on the resort front desk, lobby kiosk, and guest-facing mobile channels, with rollout staged to support the opening weekend followed by activation of full ZestSolutions self-service capability. Staff feedback cited the simple design and ease of use of RoverMobilePMS, and the Stayntouch Hotel PMS implementation directly linked the property, the application, and Hotel Property Management functions for ongoing guest operations.
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The Meritage Resort and Spa (Napa Valley, CA) | Leisure and Hospitality | 350 | $50M | United States | StayNTouch | Stayntouch Hotel PMS | Hotel Property Management | 2016 | n/a |
In 2016, The Meritage Resort and Spa implemented Stayntouch Hotel PMS as a Hotel Property Management solution across its Meritage Collection properties. The deployment was part of a Pacific Hospitality Group initiative to prioritize mobility and guest engagement, with the Stayntouch Hotel PMS implemented at The Meritage Resort and Spa alongside four sister properties in the portfolio.
The implementation centered on StayNTouch modules including Rover PMS Overlay, Rover housekeeping, and Zest. Rover PMS Overlay mobilized front desk workflows and housekeeping through tablet and mobile interfaces, enabling mobile check-in, mobile check-out, visual room upgrades, upsell capture, signature capture, and remote key encoding. Zest provided guest pre-engagement capabilities with private labeled mobile web check-in and check-out, bill review, preference collection, and promotion of upsell opportunities and late checkout monetization.
Deployment design integrated Stayntouch functionality with the hotels existing property management environment to orchestrate real time remote key fulfillment and to surface upsell offers during pre arrival and in stay guest interactions. Operational scope covered front office, housekeeping, and guest services across The Meritage Resort and Spa and four other Pacific Hospitality Group properties named in the rollout. The solution emphasized mobility, reducing guest wait times and enabling room key issuance on demand from anywhere on property.
Governance was driven by corporate IT leadership at Pacific Hospitality Group, aligning the Stayntouch Hotel PMS implementation to the group technology roadmap with phased rollouts at individual properties. The program specifically targeted guest revenue and engagement workflows, and Pacific Hospitality Group reported an increase in guest revenue attributable to the mobile system.
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Leisure and Hospitality | 50 | $7M | United States | StayNTouch | Stayntouch Hotel PMS | Hotel Property Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating Stayntouch Hotel PMS
- Tilli Software, a United States based Professional Services organization with 90 Employees
- Hotel And Gaming Trades Council, a United States based Non Profit company with 40000 Employees
- Altitude Infra, a France based Communications organization with 900 Employees
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