List of StayPlease Operations Customers
Hong Kong, x,
Hong Kong
Since 2010, our global team of researchers has been studying StayPlease Operations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased StayPlease Operations for Hotel Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using StayPlease Operations for Hotel Property Management include: Pan Pacific Hotels Group, a Singapore based Leisure and Hospitality organisation with 6000 employees and revenues of $1.10 billion, East Miami, a United States based Leisure and Hospitality organisation with 800 employees and revenues of $230.0 million, Dusit Thani Laguna Singapore, a Singapore based Leisure and Hospitality organisation with 200 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using StayPlease Operations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The StayPlease Operations customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Dusit Thani Laguna Singapore | Leisure and Hospitality | 200 | $20M | Singapore | StayPlease | StayPlease Operations | Hotel Property Management | 2019 | n/a | In 2019, Dusit Thani Laguna Singapore deployed StayPlease Operations as its Hotel Property Management solution to centralize guest service workflows and in-room request handling. The implementation included StayPlease guest web app functionality together with in-room integrations to capture guest requests, dining orders and housekeeping coordination, with explicit module usage covering the guest-facing web app and the Operations task-dispatch capability. Deployment was executed at the property level in Singapore, with in-room integration connecting guest devices to the Operations task-dispatch module for routing requests to housekeeping and food and beverage teams, enabling contactless service and streamlined task dispatch. Governance emphasis was placed on operational workflow changes for service teams, with the Operations module used for task assignment, status updates and completion tracking while the guest-facing web app handled request intake and dining order submission, focusing the implementation on guest services and housekeeping operational outcomes. | |
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East Miami | Leisure and Hospitality | 800 | $230M | United States | StayPlease | StayPlease Operations | Hotel Property Management | 2022 | n/a | In 2022, Swire Hotels deployed StayPlease Operations across its Hong Kong properties to digitize guest services and consolidate hotel operations. The deployment used StayPlease Operations within the Hotel Property Management category and paired the guest-facing StayMenu QR-code menu capability with operations tooling to address housekeeping and F&B workflows. Configuration emphasized two core functional modules, the StayMenu guest-facing digital menu and the StayPlease Operations task-dispatch and operations module. StayMenu provided QR-code access for in-room dining and guest requests, while StayPlease Operations delivered service request intake, task assignment, and operational visibility for housekeeping and food and beverage teams. Operational coverage was focused on Swire Hotels properties in Hong Kong, affecting guest services, in-room dining, housekeeping, and food and beverage operations. The rollout consolidated fragmented communication channels by shifting ordering and guest requests into digital workflows, explicitly reducing phone call volume and shifting a large share of in-room dining transactions to digital channels. Governance and process restructuring centered on centralizing task-dispatch to coordinate service requests and handoffs between guest services, housekeeping, and F&B teams, enabling standardized operational workflows and digital orchestration of guest-facing service. | |
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Pan Pacific Hotels Group | Leisure and Hospitality | 6000 | $1.1B | Singapore | StayPlease | StayPlease Operations | Hotel Property Management | 2019 | n/a | In 2019, Pan Pacific Hotels Group deployed StayPlease Operations as a guest-facing digital concierge instrument within its hotel operations, implementing the StayPlease Operations application under the Hotel Property Management category at Pan Pacific Singapore. The deployment is recorded on the property in-room dining pages to enable guests to order room service and to interact with hotel services through an in-room digital concierge, and the project replaced Amadeus HotSOS as the prior system for these guest service workflows. The implementation centered on the StayPlease Operations guest-facing digital concierge module, configured to support F&B ordering for in-room dining and capture guest service requests. Functional capabilities implemented include contactless ordering flows, menu presentation and order submission from in-room interfaces, and operational order routing to F&B and service teams, aligning with common Hotel Property Management workflows for order intake, kitchen dispatch, and service fulfillment. Operationally the rollout covered Pan Pacific Singapore and impacted F&B operations and guest services teams, shifting intake from phone based requests to digital self-service channels. Governance focused on integrating StayPlease Operations into property operations and standardizing digital order handling and guest request triage, with the stated objective of increasing self-service and contactless ordering outcomes through the StayPlease Operations deployment. |
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