List of Step Ahead be.astCRM Customers
München, 80992,
Germany
Since 2010, our global team of researchers has been studying Step Ahead be.astCRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Step Ahead be.astCRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Step Ahead be.astCRM for CRM include: SmartRep Germany, a Germany based Distribution organisation with 40 employees and revenues of $18.0 million, VOSS Pro Germany, a Germany based Manufacturing organisation with 15 employees and revenues of $4.0 million, ISE Switzerland, a Switzerland based Professional Services organisation with 12 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Step Ahead be.astCRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ISE Switzerland | Professional Services | 12 | $2M | Switzerland | Step Ahead | Step Ahead be.astCRM | CRM | 2021 | n/a |
In 2021, ISE AG began implementation of Step Ahead be.astCRM. The CRM deployment was executed as part of Step Ahead's STEPS ERP + CRM solution to consolidate article management, time tracking and billing for the companys IT services operations in central Switzerland.
Implementation scope covered article master consolidation, time entry and project time tracking, creditor and article administration, and billing workflow alignment, with Step Ahead be.astCRM serving as the central CRM component. Configuration focused on service-oriented record types and time capture forms to accelerate time tracking and to simplify article and creditor management in sales and delivery processes.
Operational coverage included commercial and delivery functions across ISE AGs IT services business in central Switzerland, with go-live occurring in early 2022 after a late 2021 rollout period. Process changes concentrated on unified article lifecycles, standardized time-to-bill procedures, and using the CRM record model to link client interactions to billing events and articles.
Governance emphasized consolidated master data ownership and team-level workflow rules to sustain the new processes, and the project delivered faster time tracking and simplified article and creditor management as reported in the case study.
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SmartRep Germany | Distribution | 40 | $18M | Germany | Step Ahead | Step Ahead be.astCRM | CRM | 2018 | n/a |
In 2018, SmartRep Germany began implementation of Step Ahead be.astCRM to centralize customer, ticketing and ERP data across its DACH operations, initiating a program to unify CRM and support workflows. The work focused on adopting the Step Ahead STEPS platform as the single operational environment for customer and service data.
The deployment used the Step Ahead be.astCRM CRM module as the core capability, with explicit CRM usage to manage customer records, opportunities and support cases. Ticketing and ERP billing data were integrated into the same platform to align sales, service and billing processes and reduce fragmented data handling.
Integrations consolidated data flows between sales, service and billing functions within SmartRep Germany's DACH footprint, and the vendor case study documents an approximately six month implementation phase. SmartRep went live in January 2020 and now runs CRM and support ticketing from the integrated Step Ahead platform.
Governance work included cross functional alignment of sales, service and billing workflows to the unified CRM and ticketing processes, shifting operational ownership to central platform administration. The narrative centers on Step Ahead be.astCRM, the CRM application, as the platform orchestrating customer management and case handling across the company.
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VOSS Pro Germany | Manufacturing | 15 | $4M | Germany | Step Ahead | Step Ahead be.astCRM | CRM | 2015 | n/a |
In 2015, VOSS Pro Germany implemented Step Ahead be.astCRM, a CRM application, to digitalize sales, service-object management and customer-facing processes. The deployment applied Step Ahead capabilities marketed as STEPS for the technical trade and centralized customer, service object and order data within the Step Ahead be.astCRM platform. The implementation was configured to manage sales order capture, service object lifecycle and customer interaction records, aligning sales workflows with service-management processes in a single CRM environment. The integrated solution automated routine administrative tasks and orchestrated service and sales workflows, enabling unified records and workflow-driven order processing. Operational scope concentrated on sales and servicing functions at VOSS Pro Germany in Germany, accompanied by process standardization and governance changes to shift administrative work into the CRM. The source case documentation reports improved service management, reduced administrative effort and 50% more orders processed in the same time, outcomes attributed to the Step Ahead be.astCRM CRM deployment supporting core sales and service business functions.
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Buyer Intent: Companies Evaluating Step Ahead be.astCRM
- Biba - Bremer Institut Fuer Produktion Und Logistik, a Germany based Professional Services organization with 90 Employees
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