List of SumTotal Work Customers
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United States
Since 2010, our global team of researchers has been studying SumTotal Work customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SumTotal Work for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SumTotal Work for Workforce Management include: Qantas, a Australia based Transportation organisation with 25000 employees and revenues of $14.14 billion, City of High Point, a United States based Government organisation with 1735 employees and revenues of $397.0 million, Convergys Philippines Inc, a Philippines based Professional Services organisation with 26000 employees and revenues of $390.0 million and many others.
Contact us if you need a completed and verified list of companies using SumTotal Work, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The SumTotal Work customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of High Point | Government | 1735 | $397M | United States | Cornerstone OnDemand | SumTotal Work | Workforce Management | 2012 | n/a |
In 2012, City of High Point implemented SumTotal Work: Time & Attendance (cloud) to centralize Workforce Management for municipal workforce operations. The cloud deployment delivered dynamic scheduling and absence management capabilities alongside integrated time and labor management, employee scheduling and leave management modules. SumTotal Work served as the single application for time capture and scheduling data that fed payroll processing workflows.
Configuration focused on enforcing payroll rules through automated time collection, absence tracking and leave workflows, with scheduling rules configured to manage shifts and staff coverage. Functional modules implemented included time and labor management, employee scheduling, leave management and absence management, each configured to support accurate payroll calculations. The implementation relied on the integrated application set within SumTotal Work to maintain a consistent source of time and attendance data for payroll.
Operational scope addressed workforce operations across municipal departments, with governance established around centralized timekeeping policies and approval workflows to control schedule changes and leave requests. Process changes tied leave entitlements and time approvals directly into payroll eligibility to support compliance with external government regulations. The deployment ensured payroll accuracy and enabled High Point to reduce internal costs while meeting regulatory obligations.
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Convergys Philippines Inc | Professional Services | 26000 | $390M | Philippines | Cornerstone OnDemand | SumTotal Work | Workforce Management | 2015 | n/a |
In 2015, Convergys Philippines Inc implemented SumTotal Work as its Workforce Management platform, migrating from UKG Workforce Central, formerly Kronos Workforce Central, to the SumTotal 3GWFM Workforce Management System. The implementation targeted Convergys Philippines operations supporting roughly 26,000 employees and centralized core workforce management functions under a single application, classified in the Workforce Management category.
The SumTotal Work deployment included standard Workforce Management capabilities, configured to support time and attendance, shift scheduling, absence and leave management, workforce administration, and operational reporting and analytics. SumTotal Work was configured to reflect call center scheduling patterns and to provide configurable rules for rostering, overtime and compliance management consistent with workforce management best practices.
The rollout emphasized data migration from UKG Workforce Central into SumTotal 3GWFM, including extraction, transformation and reconciliation of historical time and schedule records to preserve payroll and attendance continuity. Cutover planning accounted for parallel validation of migrated records and progressive decommissioning of the prior system, with structured reconciliation cycles to resolve exceptions during the migration waves.
Governance centered on centralized configuration control, role based access for workforce administrators and local HR operations, and staged user enablement to align schedules and timekeeping policies. Change control and operational handover were used to stabilize day to day operations after migration, with ongoing configuration governance to manage scheduling rules and reporting definitions in SumTotal Work.
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Qantas | Transportation | 25000 | $14.1B | Australia | Cornerstone OnDemand | SumTotal Work | Workforce Management | 2012 | n/a |
In 2012 Qantas expanded its SumTotal Work deployment under a Platinum agreement with SumTotal Systems Inc, extending its Workforce Management footprint across the carrier. The expansion added SumTotal Workforce Intelligence and Self-Service to the existing SumTotal Work application, with the program explicitly designed to deliver greater visibility into mission-critical workforce processes and to empower 28,000 Qantas employees to update their information via a secure, web-based solution.
The implementation centered on Workforce Intelligence functionality and reporting, enabling instant access to key workforce metrics through dashboarding and scheduled reports. Self-Service was configured as a secure web access layer within SumTotal Work, providing employee profile management, data entry workflows, and role-based access controls that shift routine record updates to end users while preserving HR oversight.
Operational scope included enterprise HR and operational functions across the carrier, with governance placed on centralized HR reporting and user provisioning to control data visibility. The SumTotal Work deployment rebalanced transactional workflows by offloading routine updates to Self-Service and surfacing metrics through Workforce Intelligence, aligning Workforce Management capabilities with Qantas decision-making and employee data ownership objectives.
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