List of Support AI Customers
Since 2010, our global team of researchers has been studying Support AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Support AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Support AI for Chatbots and Conversational AI include: Wilhelmsen House, a Norway based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million, Support AI, a United States based Professional Services organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Support AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Support AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Support AI | Professional Services | 15 | $1M | United States | Support AI | Support AI | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Support AI implemented Support AI as a Chatbots and Conversational AI solution on its website. The deployment centered on a web-embedded conversational widget providing intent detection, scripted dialog flows, knowledge ingestion for FAQ responses, fallback human handoff capabilities, and session logging appropriate to a 15-person professional services firm. Configuration work focused on conversational workflows for lead capture, qualification, and client support, including customized response templates and session routing rules for escalation to human agents.
The implementation architecture uses vendor-hosted server-side conversational processing with a client-side widget embedded in the public website, reflecting typical Chatbots and Conversational AI topology. Operational scope covers company-facing customer engagement, primarily sales and support functions, managed by a small central team responsible for content governance, conversation logging, and iterative script updates. Governance and rollout practices emphasize template version control, escalation procedures to live support, and a change control process for conversational scripts and knowledge base updates.
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Wilhelmsen House | Leisure and Hospitality | 10 | $1M | Norway | Support AI | Support AI | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Wilhelmsen House deployed Support AI on its website to provide an embedded conversational interface for guest engagement. The deployment uses Support AI as the primary Chatbots and Conversational AI instance for the small leisure and hospitality operator, configured to surface property information, address booking and availability questions, and execute scripted conversational flows with intent classification and a managed knowledge base.
The architecture is implemented as a lightweight website-embedded widget connected to Support AI’s administration console, enabling content updates, conversation logging, and template management from a central interface. Operational scope covers guest services and reservations, with staff trained to maintain dialogue templates, review conversation transcripts, and execute handover workflows for complex queries, and governance focused on template versioning and access controls for the two to three employees responsible for front desk and online inquiries.
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Buyer Intent: Companies Evaluating Support AI
Discover Software Buyers actively Evaluating Enterprise Applications
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