List of Talkdesk Ascend Connect Customers
Palo Alto, 94301, CA,
United States
Since 2010, our global team of researchers has been studying Talkdesk Ascend Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkdesk Ascend Connect for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkdesk Ascend Connect for Generative AI Platforms include: CAI, a United States based Professional Services organisation with 8500 employees and revenues of $1.00 billion, The CE Shop, a United States based Retail organisation with 200 employees and revenues of $40.0 million, Human Power Of N Company, a United States based Life Sciences organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkdesk Ascend Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Talkdesk Ascend Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
CAI | Professional Services | 8500 | $1.0B | United States | Talkdesk | Talkdesk Ascend Connect | Generative AI Platforms | 2024 | n/a |
In 2024, CAI implemented Talkdesk Ascend Connect in its United States IT service desk and service management operations, adopting Generative AI Platforms capabilities to augment agent workflows. The deployment centers on Talkdesk Ascend Connect powered Copilot features that automate routine documentation and surface contextual guidance during live interactions, aligning the application with CAI's technology-driven customer experience initiatives.
The implementation configured AI-powered Copilot capabilities to automate note-taking and provide real-time agent guidance, embedding conversational summarization and contextual knowledge retrieval into the agent desktop and ticketing handoff processes. Talkdesk Ascend Connect was used to instrument on-call and incident workflows, enabling agents to capture structured case notes and receive inline prompts for troubleshooting steps and escalation criteria.
Rollout and governance focused on operationalizing Copilot outputs within existing service management workflows across CAI's United States IT support teams, with change control around how AI-generated notes are reviewed and persisted in ticket records. CAI reported that adoption of the Talkdesk Copilot capabilities drove measurable agent efficiency gains and contributed to recognition for technology-driven CX, positioning Talkdesk Ascend Connect as a core Generative AI Platforms component in its service management stack.
|
 |
Human Power Of N Company | Life Sciences | 10 | $1M | United States | Talkdesk | Talkdesk Ascend Connect | Generative AI Platforms | 2025 | n/a |
In 2025, Human Power Of N Company deployed Talkdesk Ascend Connect as a Generative AI Platforms solution to automate digital channels and support its United States retail customer service contact center. The Talkdesk Ascend Connect deployment leverages Talkdesk Ascend AI capabilities such as Autopilot and Copilot to orchestrate automated chat handling and real time agent assistance, aligning Generative AI Platforms functionality with contact center workflows.
The implementation focused on automation of digital channels and agent empowerment, configuring Autopilot for containment and Copilot for agent-facing suggestions and response drafting. Operational coverage was limited to retail customer service in the United States, where the solution restructured escalation workflows and agent task handling to favor automated resolution on first contact. Reported outcomes include a 6% increase in containment, 65% of chats resolved without escalation, and over 1,000 fewer agent hours, reflecting changes in routing, automation, and agent assist processes.
|
 |
The CE Shop | Retail | 200 | $40M | United States | Talkdesk | Talkdesk Ascend Connect | Generative AI Platforms | 2024 | n/a |
In 2024 The CE Shop implemented Talkdesk Ascend Connect within its education learner-support contact center in North America. The deployment uses Talkdesk Ascend Connect as a Generative AI Platforms solution to embed agent-facing AI assistance into live support workflows for learners and support staff.
The implementation emphasizes Ascend AI capabilities, with Copilot actively providing real time assistance to agents and Autopilot planned for automating routine interactions. Configuration focused on agent desktop augmentation, suggested responses and conversational context preservation, aligning with standard Generative AI Platforms capabilities for conversational assistance and response generation.
Operational coverage is concentrated on learner support and contact center operations across North America, applied to phone and digital channel handling and agent productivity workflows. The implementation was structured to operate alongside existing contact center tooling and to surface AI guidance directly in agent workflows without explicit third party integration disclosures.
Governance adjustments included updating agent workflows and quality assurance procedures to incorporate AI assisted handling and review of generated responses. The CE Shop reported a 30 second reduction in average handle time and higher survey response rates following Copilot usage, with Autopilot planned as a subsequent phase.
|
Buyer Intent: Companies Evaluating Talkdesk Ascend Connect
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||