List of Talkdesk Feedback Customers
Palo Alto, 94301, CA,
United States
Since 2010, our global team of researchers has been studying Talkdesk Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkdesk Feedback for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkdesk Feedback for Customer Analytics include: Les Concierges, a France based Consumer Packaged Goods organisation with 1000 employees and revenues of $750.0 million, Justworks, a United States based Professional Services organisation with 1500 employees and revenues of $350.0 million, Human Power Of N Company, a United States based Life Sciences organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkdesk Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Talkdesk Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Human Power Of N Company | Life Sciences | 10 | $1M | United States | Talkdesk | Talkdesk Feedback | Customer Analytics | 2025 | n/a |
In 2025, Human Power Of N Company deployed Talkdesk Feedback as part of a broader adoption of Talkdesk's retail CX platform. The initiative targeted the companys U.S. retail and support operations to consolidate customer channels, deploy AI agents and increase CSAT while shifting volume to digital channels.
Talkdesk Feedback, in the Customer Analytics category, was configured for post interaction survey orchestration and CSAT capture and was operated alongside Talkdesk interaction analytics and AI agent tooling. Configuration work focused on survey workflows, CSAT score capture, and feeding interaction metadata into centralized analytics for conversational routing and digital deflection logic.
Rollout concentrated on retail and support contact flows, with surveys and interaction metrics instrumented to inform agent handoffs and AI containment thresholds. Early results reported approximately 65% chat containment and improved CSAT, and the use of Talkdesk Feedback for survey and CSAT capture is inferred from the public metrics and interaction analytics emphasized in the release, supporting continued tuning of AI agents and channel routing.
|
 |
Justworks | Professional Services | 1500 | $350M | United States | Talkdesk | Talkdesk Feedback | Customer Analytics | 2020 | n/a |
In 2020, Justworks implemented Talkdesk Feedback to support its 24/7 customer success and onboarding teams. The deployment focused on Customer Analytics capabilities to centralize CSAT capture and operational reporting for the companys contact center operations. Justworks used Talkdesk Feedback to consolidate customer survey capture and performance telemetry, aligning the application with customer success and onboarding business functions. The narrative positions Talkdesk Feedback as the Customer Analytics layer for recurring survey workflows and service quality measurement. Configuration work included templated customer surveys, automated CSAT survey triggers tied to interaction completion, and role-based reporting dashboards for supervisors and operations managers. These modules were configured to surface agent pickup rates and service level trends, supporting regular reporting cadences for customer success leadership. Operational scope covered continuous coverage by 24/7 customer success and onboarding teams, with rollout oriented around contact center shift coverage and onboarding touchpoints. Governance changes emphasized integrating CSAT monitoring into team performance reviews and incident follow up workflows to close feedback loops. The implementation supported improved pickup rates and reduced operational costs while enabling advanced reporting and CSAT monitoring as described in the Talkdesk customer story.
|
 |
Les Concierges | Consumer Packaged Goods | 1000 | $750M | France | Talkdesk | Talkdesk Feedback | Customer Analytics | 2019 | n/a |
In 2019, Les Concierges implemented Talkdesk Feedback, a Customer Analytics application, to capture omnichannel customer sentiment across its global concierge operations. The company operates a 24/7 omnichannel concierge service and reports a global customer satisfaction score of 8.4/10 and 100% operational readiness when launching new markets such as the Middle East, outcomes that reflect improvements in service and support operations driven by structured feedback.
The implementation emphasized survey orchestration for CSAT and NPS capture, real time analytics dashboards, and automated alerting to route feedback to agent queues and managers. Talkdesk Feedback was configured to collect feedback across voice, chat, email, and IVR touchpoints within the Talkdesk contact center environment, enabling continuous quality monitoring and closed loop follow up.
Feedback signals were integrated into operational workflows and agent coaching loops to validate market launch readiness and to standardize issue escalation across regions, including new market launches in the Middle East. Operational coverage spanned customer experience, support operations, and market launch teams, with analytics used to inform staffing, training, and service quality checks.
Governance centered on centralized analytics ownership, standardized survey taxonomies, and defined response SLAs to ensure consistent measurement and reporting. Reported outcomes include the 8.4/10 global CSAT and 100% operational readiness for market launches, and the use of Talkdesk Feedback for CSAT and NPS surveys and feedback driven insights to improve service and support operations.
|
Buyer Intent: Companies Evaluating Talkdesk Feedback
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||