List of Talkdesk Studio Customers
Palo Alto, 94301, CA,
United States
Since 2010, our global team of researchers has been studying Talkdesk Studio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkdesk Studio for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkdesk Studio for Customer Experience include: YMCA of the USA, a United States based Non Profit organisation with 25000 employees and revenues of $7.10 billion, Humach, a United States based Professional Services organisation with 1000 employees and revenues of $73.0 million, Onefinestay, a United Kingdom based Professional Services organisation with 170 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkdesk Studio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Talkdesk Studio customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Humach | Professional Services | 1000 | $73M | United States | Talkdesk | Talkdesk Studio | Customer Experience | 2020 | n/a |
In 2020, Humach implemented Talkdesk Studio. Humach uses Talkdesk Studio within its Customer Experience practice to design and manage omnichannel IVR and routing flows that support its outsourced contact center services.
The implementation leverages Talkdesk Studio's flow designer and Salesforce data dip components to personalize self service prompts and route customers based on CRM attributes. Functional capabilities implemented include omnichannel IVR orchestration, routing logic driven by Salesforce data dips, and self service personalization tied to CRM records. This configuration reduced reliance on engineering resources by enabling configuration driven updates to routing and IVR flows.
Integrations explicitly include Salesforce data dip components to pull customer context at decision nodes, enabling faster Salesforce data dips and reduced integration and deployment timeframes. Operational coverage centers on Humach's contact center operations and customer service delivery as part of its outsourced Customer Experience offerings. Governance shifted toward configuration driven operations and faster change cycles, supporting Humach's ability to manage omnichannel customer journeys with less engineering involvement.
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Onefinestay | Professional Services | 170 | $40M | United Kingdom | Talkdesk | Talkdesk Studio | Customer Experience | 2020 | n/a |
In 2020, Onefinestay implemented Talkdesk Studio to redesign its contact center call journeys. The Talkdesk Studio deployment focused on enabling faster and more accurate routing of guests and homeowners to the correct teams, aligning with its Customer Experience priorities in the United Kingdom.
The implementation leveraged Talkdesk Studio's visual flow builder to construct modular call journeys, including interactive voice response menus, skill based routing and queue management rules, and automated call branching to reduce transfers. Configuration emphasized contextual data injection into the agent workspace so frontline staff received relevant guest and homeowner information at the point of answer. This configuration supported standardization of routing logic and repeatable call handling workflows.
Studio-driven flows were provisioned across Onefinestay's guest services and homeowner support teams, concentrating on contact center operations rather than broader enterprise systems. The deployment surfaced contextual data to agents, enabling staff to take appropriate action more quickly when handling inbound inquiries.
Governance centered on maintaining centralized routing rules within Talkdesk Studio and iterating call journeys based on operational feedback from contact center supervisors. The Studio-driven redesign improved routing efficiency and empowered employees with contextual data to act faster, outcomes explicitly reported by Onefinestay.
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YMCA of the USA | Non Profit | 25000 | $7.1B | United States | Talkdesk | Talkdesk Studio | Customer Experience | 2019 | n/a |
In 2019, YMCA of the USA implemented Talkdesk Studio as part of a Talkdesk deployment for contact center support across its nationwide network in the United States. The deployment adopted a cloud based contact center architecture under the Customer Experience category, centralizing call handling for regional and local YMCAs while enabling distributed administration for local support teams.
Talkdesk Studio enabled administrators to self manage and adjust call routing flows, moving routine routing configuration out of IT queues and into operational teams. The implementation emphasized call routing and administrative flow editing capabilities, with operational coverage spanning contact center agents and local YMCA support centers across the United States. YMCA of the USA reported reduced reliance on IT, faster routing changes, and improved response times to local YMCAs as direct outcomes of the Talkdesk Studio implementation.
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